What to Do When Conflict Happens

What to Do When Conflict Happens
Author: Steve Ventura
Publisher: The Walk The Talk Company
Total Pages: 52
Release: 2006
Genre: Business & Economics
ISBN: 9781885228772

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Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.

High Conflict

High Conflict
Author: Amanda Ripley
Publisher: Simon and Schuster
Total Pages: 368
Release: 2022-04-05
Genre: Business & Economics
ISBN: 1982128577

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"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict--the kind that paralyzes people and places--and then shows how to escape it"--

Harvard Business Review on Negotiation and Conflict Resolution

Harvard Business Review on Negotiation and Conflict Resolution
Author:
Publisher: Harvard Business Review Press
Total Pages: 246
Release: 2000
Genre: Business & Economics
ISBN:

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Leading Minds and Landmark Ideas In An Easily Accessible Format From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world. Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. Harvard Business Review on Negotiation and Conflict Resolution offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. A Harvard Business Review Paperback.

When Church Conflict Happens

When Church Conflict Happens
Author: Michael Hare
Publisher: Moody Publishers
Total Pages: 321
Release: 2019-04-02
Genre: Religion
ISBN: 0802496830

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You Don’t Have to Dread Conflict Every church will experience conflict at some point. But it doesn’t have to destroy you. In fact, conflict can be an incredible opportunity, if you know how to seize it. Unfortunately, very few churches use the opportunity well, but your church can. Michael Hare, PhD, has been helping churches recover (and even grow) from conflict for over 20 years, and now he can help you too. Learn: how to recognize healthy and unhealthy conflicts what the five levels of conflict are and why they matter how to design an action plan that will succeed how to prevent unhealthy conflict before it begins With copious case studies and practical tools, you’ll find it’s surprisingly manageable to develop these new skills. Learn to lead confidently in the face of conflict and invest in your church’s future today. PLUS! Additional Resources in the back include: Conflict management Style Survey Conflict Assessment Tools Interview Questions for Assessing Conflict and more! "I enthusiastically endorse this book and welcome it as a valuable addition to the growing stable of peacemaking resources!" KEN SANDE Author of the Peacemaker and Founder of Peacemaker Ministries and Relational Wisdom 360 "Few things break God’s heart more, and cause the hosts of hell to rejoice more, than conflict among His followers. My friend Mike Hare is well-qualified to prepare church leaders with practical intervention strategies (brought to life by case stories) that enable us to anticipate, analyze, and resolve conflict, moving step-by-step through processes that result in unity and blessing." DR. WESS STAFFORD President Emeritus, Compassion International Author of Too Small to Ignore and Just a Minute

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration
Author: Mary Scannell
Publisher: McGraw Hill Professional
Total Pages: 240
Release: 2010-05-28
Genre: Business & Economics
ISBN: 0071743669

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Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

HBR Guide to Dealing with Conflict (HBR Guide Series)

HBR Guide to Dealing with Conflict (HBR Guide Series)
Author: Amy Gallo
Publisher: Harvard Business Review Press
Total Pages: 224
Release: 2017-03-14
Genre: Business & Economics
ISBN: 1633692167

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While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Conflict and Leadership

Conflict and Leadership
Author: Christian Muntean
Publisher: Business Expert Press
Total Pages: 175
Release: 2018-03-22
Genre: Business & Economics
ISBN: 1631579614

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Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easily turned around to revenue and gain. In the nonprofit world one of the greatest inhibitors of mission success is not that there isn’t enough funding, or the challenging nature of the cause. It is the simple fact that teams struggle to work well together. What if conflict was the starting point for developing trust? What if it catalyzed a deeper, more meaningful understanding between team members? What if it was crucial for building stronger and more powerful organizations? Last of all, what if there were simple steps you could take to automatically help your teams communicate and work together more easily? This book shows you how.

Coaching Agile Teams

Coaching Agile Teams
Author: Lyssa Adkins
Publisher: Addison-Wesley Professional
Total Pages: 521
Release: 2010-05-18
Genre: Computers
ISBN: 0321660358

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The Provocative and Practical Guide to Coaching Agile Teams As an agile coach, you can help project teams become outstanding at agile, creating products that make them proud and helping organizations reap the powerful benefits of teams that deliver both innovation and excellence. More and more frequently, ScrumMasters and project managers are being asked to coach agile teams. But it’s a challenging role. It requires new skills—as well as a subtle understanding of when to step in and when to step back. Migrating from “command and control” to agile coaching requires a whole new mind-set. In Coaching Agile Teams, Lyssa Adkins gives agile coaches the insights they need to adopt this new mind-set and to guide teams to extraordinary performance in a re-energized work environment. You’ll gain a deep view into the role of the agile coach, discover what works and what doesn’t, and learn how to adapt powerful skills from many allied disciplines, including the fields of professional coaching and mentoring. Coverage includes Understanding what it takes to be a great agile coach Mastering all of the agile coach’s roles: teacher, mentor, problem solver, conflict navigator, and performance coach Creating an environment where self-organized, high-performance teams can emerge Coaching teams past cooperation and into full collaboration Evolving your leadership style as your team grows and changes Staying actively engaged without dominating your team and stunting its growth Recognizing failure, recovery, and success modes in your coaching Getting the most out of your own personal agile coaching journey Whether you’re an agile coach, leader, trainer, mentor, facilitator, ScrumMaster, project manager, product owner, or team member, this book will help you become skilled at helping others become truly great. What could possibly be more rewarding?

Making Things Right at Work

Making Things Right at Work
Author: Gary Chapman
Publisher: Moody Publishers
Total Pages: 141
Release: 2022-01-25
Genre: Business & Economics
ISBN: 0802499449

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Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!

Managing Conflict in the Workplace

Managing Conflict in the Workplace
Author: Institute of Leadership & Management
Publisher: Routledge
Total Pages: 82
Release: 2012-05-23
Genre: Business & Economics
ISBN: 1136385614

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).