Using Metrics to Manage Contractor Performance

Using Metrics to Manage Contractor Performance
Author: R. Marshall Engelbeck
Publisher:
Total Pages: 36
Release: 2004
Genre:
ISBN:

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Acquisition transformation has brought numerous changes to the way the Department of Defense (DoD) purchases goods and services, as well as to the way it manages the contractor?s performance after contract award. One of the most significant changes has been the emphasis on the use of commercial goods and services coupled with the use of performance-based contracts to satisfy mission-critical needs. As the performance of contractors has become more critical to the mission, there has been a significant reduction in the number of acquisition personnel available to perform what traditionally has been referred to as contract administration tasks. In addition, with the increase in the amount of services contracts, there has been a change in the skills needed to manage contracts after award. Contract administration is currently undergoing a paradigm shift because of changes to what the DoD buys and to how purchases are being made. The move to minimize the importance of detailed specifications and to rely on commercial processes requires more management than administrative skills. The bottom line is that new methods and skills must be explored and developed to more effectively perform what traditionally has been referred to as?contract administration.? This study, which addresses contracts at the micro level, concludes the Government Performance and Results Act (GPRA) of 1993 represents a viable framework by which contracts should be structured, as well as managed. The Act requires managers in the Executive Branch to develop strategic plans and use performance indicators to measure output and to evaluate the outcome of the contract, as well as the contractor?s performance. The study also recommends Kaplan and Norton's Balanced Scorecard method of performance measurement, together with Contractor Performance Information (Past Performance Reporting) requirements, can be adapted to the management of contracts. Past Performance reporting and tracking requirements define?in general terms?the buyer?s perspective of what is expected from the contractor. The Balanced Scorecard methodology enables managers to then identify the critical success factors and critical measures for each expatiation. Both parties will benefit by jointly managing these indicators concurrently throughout the life of the contract, rather than reacting to after-the-fact reporting. The goal of such requirements is to add joint accountability for results to the buyer-seller relationship.

Using Metrics to Measure Contractor Performance

Using Metrics to Measure Contractor Performance
Author: R. Marshall Englebeck
Publisher:
Total Pages: 22
Release: 2004
Genre:
ISBN:

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This Project examines the use of metrics as a means to measure contractor performance. It is also designed to supplement the research being done on the "Characteristics of Good Metrics for Performance Based Logistics (PBL)" by Professors Ken Doerr and Ira Lewis along with Admiral Eaton.

Measuring Performance and Benchmarking Project Management at the Department of Energy

Measuring Performance and Benchmarking Project Management at the Department of Energy
Author: National Research Council
Publisher: National Academies Press
Total Pages: 52
Release: 2005-08-01
Genre: Transportation
ISBN: 0309181763

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In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.

Project Management Metrics, KPIs, and Dashboards

Project Management Metrics, KPIs, and Dashboards
Author: Harold Kerzner
Publisher: John Wiley & Sons
Total Pages: 387
Release: 2011-07-15
Genre: Technology & Engineering
ISBN: 1118084772

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Essential strategies from Harold Kerzner on measuring project management performance The maze-like path of today's projects reflects a business environment that's growing in complexity. Factors influencing projects, such as new advancements in computer technology, an unpredictable economy, and the increase in stakeholder involvement make metrics and key performance indicators (KPI) for project management an important focus. Such measures are commonly used to help an organization define and evaluate how successful it is, typically, in terms of making progress towards its long-term organizational goals. Project Management Metrics, KPIs, and Dashboards helps functional managers gain a thorough understanding of what metrics are and how they can be best implemented to gain traction in a fast-paced and diverse working atmosphere. With content aligned with PMI's PMBOK® Guide, this book offers extensive coverage on KPIs and how they may be monitored, using techniques such as business dashboards to assist in prescribing meaningful business strategies. After reading this book, functional managers will bolster their awareness of what good metrics management really entails—and be armed with the knowledge to measure performance more effectively. This book begins with basic KPI principles, helping functional managers deal with such key issues as: Successfully integrating KPIs and metrics into managing a project within a business strategy Important business dashboard techniques used in monitoring performance What is really important to different stakeholders in a project Managing resistance to change Next the book explores the key questions to ask before implementing a dashboard or reporting system. Some of these questions include: What are your needs? What is involved in integration? What's involved in operations and maintenance? What does the system cost? How long will the system last? Throughout the book, helpful illustrations clarify complex concepts and processes. These illustrations are also available as PowerPoint slides for course and seminar presentations.

Contractor Metrics for Service Contracts

Contractor Metrics for Service Contracts
Author:
Publisher:
Total Pages: 0
Release: 2000
Genre:
ISBN:

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Because of the increased emphasis on performance management and continuous improvement, HQ PACAF/LG tasked AFLMA to develop contractor metrics for service contracts. SAF/AQC co-sponsored this study to identify top-level metrics to determine the health of the Air Force service contracts program. This study provides the necessary Service Delivery Summaries and Quality Assurance Surveillance Plans related to using contractor metrics on service contracts. This enables quality assurance personnel in providing insight and therefore reducing the oversight role. It also lays the foundation for a performance management plan for a competitive sourcing acquisition. This is necessary as functional areas lose their organic expertise to conduct appropriate surveillance.

Metrics for Service Management:

Metrics for Service Management:
Author: Jan Schilt
Publisher: Van Haren
Total Pages: 181
Release: 2020-06-10
Genre: Architecture
ISBN: 9401805644

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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

Project Management Metrics, KPIs, and Dashboards

Project Management Metrics, KPIs, and Dashboards
Author: Harold Kerzner
Publisher: John Wiley & Sons
Total Pages: 409
Release: 2011-08-16
Genre: Business & Economics
ISBN: 1118026527

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"This book walks readers through everything from the basics of project management metrics to monitoring performance.Its content is aligned with PMI's PMBOK Guide and stresses "value" as the main driver. Author Harold Kerzner uses his connections in major Fortune 500 companies to pull example dashboards and case studies from leading project managment offices. With the growth of complex projects, stakeholder involvement in projects, and other emerging factors, this book offers sane advice to keep readers above fray and reach their project management goals"--Provided by publisher.

Today's Logistics

Today's Logistics
Author:
Publisher: DIANE Publishing
Total Pages: 162
Release:
Genre:
ISBN: 142899369X

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