Two Essays on Consumer Behavior in a Digital Environment with Superficial Information Processing

Two Essays on Consumer Behavior in a Digital Environment with Superficial Information Processing
Author: Jianqing Zheng (Ph. D.)
Publisher:
Total Pages: 352
Release: 2020
Genre:
ISBN:

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Modern consumers are living in a digital environment overloaded with information (Lee and Lee 2004). Due to their limited information processing capacity, consumers are exhibiting very low reading and processing depths of online information (e.g. superficially reading only titles or the first few sentences of news articles and user-generate contents). This new behavioral pattern inspires my dissertation to investigate novel consumer behavior phenomenon and develop organic theories situated in the digital environment with superficial information processing. In essay 1, I explore how sharing via WOM shapes the self-concept with a specific focus on consumer subjective knowledge. We posit that sharing WOM content shapes the self-concept leading sharers to inflate their subjective knowledge related to their shared content, and we test internalized self-presentation as an explanation of this effect. Specifically, we posit that sharing digital content involves public self-presentation which signals expertise, and that as sharers internalize this behavior, they accordingly alter their self-concepts, leading to increased subjective knowledge of the shared content. Six studies provide correlational (study 1) and casual (study 2) evidence for this phenomenon, and examine the internalized self-presentation mechanism by varying the degree of self-presentation in the digital sharing process, including salience of self-presentation (study 3), freedom of sharing (study 4a) and interaction expectancy with audience (study 4b). Finally study 5 examines a downstream consequence of this effect: more risky financial decision making. In essay 2, I explore how a novel type of information during the consumer online decision journey, “mere simultaneous presence”, which refers to information about other consumers who are shopping synchronously, (e.g. “129 people are shopping for hotels in San Francisco on Expedia right now”), affects consumers’ decision-making. We propose that the mere simultaneous presence of others leads to more polarized product evaluations, causing decreased decision difficulty. In contrast to previous scarcity research, we hypothesize that this effect is independent of scarcity perceptions and instead caused by more elaborated processing towards the product options, which is facilitated by a “shared attention” state (Shteynberg 2015) with other consumers. Six studies explore the basic effect and provide evidence for the underlying shared decision process in multiple online decision settings

Essays on the Digital Consumer

Essays on the Digital Consumer
Author: Clarence Lee
Publisher:
Total Pages: 132
Release: 2014
Genre: Consumer behavior
ISBN:

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In this dissertation, I present three essays on two empirical models of consumers using Web services. Business-to-consumer (B2C) Web services, such as Facebook, Dropbox and Pandora, have become a major part of the economy. Due to the low cost of digital distribution, these firms can provide their services for free, with the goal to attract a large customer base, while earning revenue by relying on advertisements or charging a small subset of customers for premium features. My goal is to characterize the various stages that a consumer faces when using a Web service: from adopting the service, to using it for personal and social needs, and to paying for the service. In addition, I also model the customer referral process, where the customer becomes a marketing instrument to encourage other customers to adopt. In the first essay, I explore the relationship between how customers find out about a service and how active they are when using the service. I estimate a hidden Markov model (HMM) of consumer behavior, and I characterize how the firms' social media efforts may encourage customers to be more active. In the second essay, I examine the relationships among usage, payment (upgrades), and referrals. I estimate a single agent dynamic structural model to capture these consumer decisions. Lastly, I conclude with an essay that presents the computational challenges in estimating the HMM and the dynamic structural model in a Bayesian fashion, and I also discuss how I use various estimation techniques, parallelization, and Amazon Elastic Compute Cloud to address these issues.

Consumer Behavior : A Digital Native,1e

Consumer Behavior : A Digital Native,1e
Author: Varsha Jain
Publisher: Pearson Education India
Total Pages: 480
Release:
Genre:
ISBN: 9353941466

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In this Edition: 1. Opening and closing case studies in each chapter bring to light how major brands are embracing technology and connectivity to ease digital natives in their buying process. 2. Detailed explanations on how the perceptions of consumers are developed through the five senses. The book further explains their persuasive nature in the digital environment. 3. Detailed discussions on the influence of omnichannel on consumer behavior across various products, categories and services.

Congruency, Expectations and Consumer Behavior in Digital Environments

Congruency, Expectations and Consumer Behavior in Digital Environments
Author: Frederic Nimmermann
Publisher: Springer Gabler
Total Pages: 213
Release: 2019-11-06
Genre: Business & Economics
ISBN: 9783658284206

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A progress in technologies, the increasing expansion and use of digital environments lead to remarkable shifts of business activities. These transformations not only impact business but also affect consumers’ attitudes, beliefs, and practices. Thus, Frederic Nimmermann sheds light on consumer behavior in central subareas in digital environments such as advertising. Six essays address specific phenomena in these central subareas for a more profound understanding of consumers and their related behavior. Both academia and practitioners profit from the results and implications of this study. ​About the Author: Frederic Nimmermann works as a research assistant at the Chair of Marketing and Retailing at the University of Siegen. His research focuses on consumer behavior in digital environments.

How Consumers Use and Propagate Information in Digital World

How Consumers Use and Propagate Information in Digital World
Author: Meichen Dong
Publisher:
Total Pages: 84
Release: 2020
Genre: Consumer behavior
ISBN:

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With the advent of technology and the emergence of social media, information-sharing amongst consumers has increased exponentially. Consumers now can discuss their purchases with different people in different formats, in person or online (Hennig-Thurau et al., 2010; Berger and Iyengar, 2013). Both researchers and marketers have acknowledged word of mouth (WOM) as a significant driver for consumption decisions (Akpinar & Berger, 2017). However, research regarding how consumer will use or share information in the digital world is still unclear.This dissertation research is trying to investigate the drivers of how consumers use, or share,information in digital environment - and how this is different from such behavior in offline environments. My first essay focuses on examining how consumers utilize information received from others in the digital world. Specifically, I investigate why, under certain conditions,consumers are more likely to utilize information received from socially distant others more than that received from close others.While the first essay examined how consumers use information from others, the next two essays investigate the key drivers of information generation by consumers. My second essay examines how purchase-type differentially moderates information generation by consumers on offline vs online platforms. My third essay centers on the effect of social exclusion, an impactful all-pervasive online phenomenon, on consumer's information sharing behavior.

Digital and Social Media Marketing

Digital and Social Media Marketing
Author: Nripendra P. Rana
Publisher: Springer Nature
Total Pages: 337
Release: 2019-11-11
Genre: Business & Economics
ISBN: 3030243745

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This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.

Handbook of Consumer Psychology

Handbook of Consumer Psychology
Author: Curtis P. Haugtvedt
Publisher: Psychology Press
Total Pages: 1892
Release: 2018-12-07
Genre: Psychology
ISBN: 1136676201

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This Handbook contains a unique collection of chapters written by the world's leading researchers in the dynamic field of consumer psychology. Although these researchers are housed in different academic departments (ie. marketing, psychology, advertising, communications) all have the common goal of attaining a better scientific understanding of cognitive, affective, and behavioral responses to products and services, the marketing of these products and services, and societal and ethical concerns associated with marketing processes. Consumer psychology is a discipline at the interface of marketing, advertising and psychology. The research in this area focuses on fundamental psychological processes as well as on issues associated with the use of theoretical principles in applied contexts. The Handbook presents state-of-the-art research as well as providing a place for authors to put forward suggestions for future research and practice. The Handbook is most appropriate for graduate level courses in marketing, psychology, communications, consumer behavior and advertising.

Social Science Research

Social Science Research
Author: Anol Bhattacherjee
Publisher: CreateSpace
Total Pages: 156
Release: 2012-04-01
Genre: Science
ISBN: 9781475146127

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This book is designed to introduce doctoral and graduate students to the process of conducting scientific research in the social sciences, business, education, public health, and related disciplines. It is a one-stop, comprehensive, and compact source for foundational concepts in behavioral research, and can serve as a stand-alone text or as a supplement to research readings in any doctoral seminar or research methods class. This book is currently used as a research text at universities on six continents and will shortly be available in nine different languages.

The Next Digital Decade

The Next Digital Decade
Author: Berin Szoka
Publisher: TechFreedom
Total Pages: 578
Release: 2011-06-10
Genre: Computers
ISBN: 0983820600

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