Training That Delivers Results

Training That Delivers Results
Author: Dick Handshaw
Publisher: AMACOM
Total Pages: 224
Release: 2014-05-28
Genre: Business & Economics
ISBN: 0814434045

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This book offers a far better way to educate employees, one that connects learning solutions with strategic business goals. When companies recognize the need for training in a specific topic, they often apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area! However, a one-size-fits-all approaches rarely work anywhere, especially in the professional world. With more than 30 years of experience as a learning and performance improvement professional, author Dick Handshaw proposes that organizations cannot simply tell their trainers what to teach but rather they need to proactively collect data to define problems and develop unique training interventions. Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. In Training That Delivers Results, you will learn how to: Analyze performance gaps Create targeted performance objectives and connect them with the right measurement tools Determine the best instructional strategy and the appropriate media Build consensus with project blueprint meetings Evaluate the effectiveness of training and use the data to continually improve Training will not be effective and beneficial in sustaining, rewarding ways unless the employee education experience is successfully linked with the overall business goals. Training That Delivers Results supplies the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes--and deliver sustainable, quantifiable business results.

Training That Delivers Results

Training That Delivers Results
Author: Dick Handshaw
Publisher:
Total Pages: 224
Release: 2014
Genre: Industrial management
ISBN:

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How to Measure Training Results

How to Measure Training Results
Author: Jack J. Phillips
Publisher: McGraw Hill Professional
Total Pages: 300
Release: 2002-02-22
Genre: Business & Economics
ISBN: 9780071406260

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How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

Managing the Training Function For Bottom Line Results

Managing the Training Function For Bottom Line Results
Author: Jean Barbazette
Publisher: John Wiley & Sons
Total Pages: 419
Release: 2008-05-14
Genre: Business & Economics
ISBN: 0470410426

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This book presents time saving strategies, tactics, and a host of job aids to get the best result from the corporate learning function. It will serve both as a must-have reference tool and as a practical survival guide for workplace learning professionals who face unique challenges in accomplishing their responsibilities. Several strategies and tactics are offered to organize the roles and responsibilities of the training function. There's authoritative advice, too, for managing the function including staff management, communicating expectations, setting the learning agenda, coaching subject matter experts, hiring consultants and vendors, managing content, working with learning portals, setting up and managing a learning resource center, marketing and building internal support for training, and integrating learning into the business.

Training Effectiveness Handbook

Training Effectiveness Handbook
Author: Lester T. Shapiro
Publisher: McGraw-Hill Companies
Total Pages: 564
Release: 1995-01-01
Genre: Business & Economics
ISBN: 9780070571099

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Your step-by-step guide to total quality training. Business spends a staggering $40 billion annually on training, but does it get its money's worth? Absolutely not! says training expert Lester T. Shapiro. In Training Effectiveness Handbook, Shapiro shows you how to design & evaluate your training to make sure it meets objective standards-& to guarantee that those who get the training learn measurable skills that boost their job performance. His rich sourcebook's guidelines, worksheets, checklists, evaluation forms, & other tools will help you: plan, organize, conduct, evaluate, & modify training to produce bottom-line results; purchase or develop training that gives your company the best return on its training dollar; manage the entire training function-from developing a brand-new training program to hiring trainers to sizing up new training programs; assess instructor performance & improve every aspect of your training program; much, much more.

The Six Disciplines of Breakthrough Learning

The Six Disciplines of Breakthrough Learning
Author: Roy V. H. Pollock
Publisher: John Wiley & Sons
Total Pages: 336
Release: 2015-04-21
Genre: Business & Economics
ISBN: 1118677447

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Get real results for your business – maximize yourtraining and development programs Corporate learning and development programs play an undeniablerole in successful business endeavors, but only when they're doneright. The significant revisions in the third edition of The SixDisciplines of Breakthrough Learning add fresh, timely elementsto a resource that has become known globally as a trusted guide forprofessionals determined to get the most of their companies'training and development programs. All-new examples, tools, guides,and insights combine to make an excellent, all-in-one resource foreveryone from workplace professionals and HR managers to trainingdevelopment providers and businesses leaders looking to maximizethe return on their enterprise's learning budget. Infused with current research and recent case studies, thisresource serves as a practical guide that recommends concreteactions for producing tangible results. Tools, guides, andchecklists in every chapter ensure that readers walk away withmeaningful strategies that can be implemented right away. The bookincludes: A complete review of research drawn from thousands of insights,goals, and lessons learned Specific strategies and actions that can be put into effectquickly for immediate results A focus on ROI for business leaders wanting to make a clearerconnection between dollars spent and new skills gained Checklists in each chapter to help learning organizationsperform quality audits of new and existing learning programs The third edition of The Six Disciplines of BreakthroughLearning contains so many new resources and so muchthoroughly-revised content that even those who own previouseditions will find its reinvigorated approach highly beneficial.Strengthen the link between your learning efforts and your businessgoals with this increasingly popular, globally recognizedresource.

High Impact Learning

High Impact Learning
Author: Robert O. Brinkerhoff
Publisher: Westview Publishing
Total Pages: 274
Release: 2001-12-20
Genre: Business & Economics
ISBN: 0738205389

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Every organization seeks to provide its employees with learning and development opportunities that are both targeted to their individual needs and produce measurable and worthwhile business results. In High Impact Learning, Brinkerhoff and Apking outline a comprehensive, proven, and practical approach for bridging the gap between employee and organizational goals and launching training initiatives of visible and lasting impact.

Kirkpatrick's Four Levels of Training Evaluation

Kirkpatrick's Four Levels of Training Evaluation
Author: James D. Kirkpatrick
Publisher: Association for Talent Development
Total Pages: 399
Release: 2016-10-01
Genre: Business & Economics
ISBN: 1607281023

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A timely update to a timeless model. Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few. James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Customer Service Management Training 101

Customer Service Management Training 101
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
Total Pages: 225
Release: 2011
Genre: Business & Economics
ISBN: 0814417159

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Design Thinking for Training and Development

Design Thinking for Training and Development
Author: Sharon Boller
Publisher: Association for Talent Development
Total Pages: 225
Release: 2020-06-09
Genre: Business & Economics
ISBN: 1950496198

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Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.