The Witch Doctor's Guide to Servicenow: Knowledge Is Around to Be Shared, Not to Be Forgotten

The Witch Doctor's Guide to Servicenow: Knowledge Is Around to Be Shared, Not to Be Forgotten
Author: Goran Witch Doctor Lundqvist
Publisher:
Total Pages: 240
Release: 2019-01-24
Genre: Education
ISBN: 9781794626317
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ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It's knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.This book has been written and validated for the Madrid Release.Things you will learn: -Tables that you didn't know exist and the benefits from using them.-What to think about when you start creating your own tables and applications.-What is created first, the Request or the Request Items.-How to avoid performance issues in your Server-side code.-How to extend Baseline Script Includes and modify the functionality inside them.-How to use Flow Actions outside of a flow just like any Script Include.-How Agent Workspace works and what are the pros and cons.-How to setup mandatory notifications and how weight really works.

Mastering ServiceNow Scripting

Mastering ServiceNow Scripting
Author: Andrew Kindred
Publisher: Packt Publishing Ltd
Total Pages: 217
Release: 2018-02-27
Genre: Computers
ISBN: 1788624203
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Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.

Mastering ServiceNow

Mastering ServiceNow
Author: Martin Wood
Publisher: Packt Publishing Ltd
Total Pages: 647
Release: 2016-10-27
Genre: Computers
ISBN: 1786467429
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Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting

Learning ServiceNow

Learning ServiceNow
Author: Tim Woodruff
Publisher: Packt Publishing Ltd
Total Pages: 389
Release: 2018-06-20
Genre: Computers
ISBN: 1788837371
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IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Learning ServiceNow

Learning ServiceNow
Author: Tim Woodruff
Publisher: Packt Publishing Ltd
Total Pages: 351
Release: 2017-03-30
Genre: Computers
ISBN: 178588753X
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IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.

Highly Irregular

Highly Irregular
Author: Arika Okrent
Publisher: Oxford University Press
Total Pages: 273
Release: 2021-06-03
Genre: Language Arts & Disciplines
ISBN: 0197539424
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Maybe you've been speaking English all your life, or maybe you learned it later on. But whether you use it just well enough to get your daily business done, or you're an expert with a red pen who never omits a comma or misplaces a modifier, you must have noticed that there are some things about this language that are just weird. Perhaps you're reading a book and stop to puzzle over absurd spelling rules (Why are there so many ways to say '-gh'?), or you hear someone talking and get stuck on an expression (Why do we say "How dare you" but not "How try you"?), or your kid quizzes you on homework (Why is it "eleven and twelve" instead of "oneteen and twoteen"?). Suddenly you ask yourself, "Wait, why do we do it this way?" You think about it, try to explain it, and keep running into walls. It doesn't conform to logic. It doesn't work the way you'd expect it to. There doesn't seem to be any rule at all. There might not be a logical explanation, but there will be an explanation, and this book is here to help. In Highly Irregular, Arika Okrent answers these questions and many more. Along the way she tells the story of the many influences--from invading French armies to stubborn Flemish printers--that made our language the way it is today. Both an entertaining send-up of linguistic oddities and a deeply researched history of English, Highly Irregular is essential reading for anyone who has paused to wonder about our marvelous mess of a language.

The Compleat Victory

The Compleat Victory
Author: Kevin J. Weddle
Publisher: Oxford University Press
Total Pages: 336
Release: 2021-01-15
Genre: History
ISBN: 0199715998
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In the late summer and fall of 1777, after two years of indecisive fighting on both sides, the outcome of the American War of Independence hung in the balance. Having successfully expelled the Americans from Canada in 1776, the British were determined to end the rebellion the following year and devised what they believed a war-winning strategy, sending General John Burgoyne south to rout the Americans and take Albany. When British forces captured Fort Ticonderoga with unexpected ease in July of 1777, it looked as if it was a matter of time before they would break the rebellion in the North. Less than three and a half months later, however, a combination of the Continental Army and Militia forces, commanded by Major General Horatio Gates and inspired by the heroics of Benedict Arnold, forced Burgoyne to surrender his entire army. The American victory stunned the world and changed the course of the war. Kevin J. Weddle offers the most authoritative history of the Battle of Saratoga to date, explaining with verve and clarity why events unfolded the way they did. In the end, British plans were undone by a combination of distance, geography, logistics, and an underestimation of American leadership and fighting ability. Taking Ticonderoga had misled Burgoyne and his army into thinking victory was assured. Saratoga, which began as a British foraging expedition, turned into a rout. The outcome forced the British to rethink their strategy, inflamed public opinion in England against the war, boosted Patriot morale, and, perhaps most critical of all, led directly to the Franco-American alliance. Weddle unravels the web of contingencies and the play of personalities that ultimately led to what one American general called "the Compleat Victory."

Underground Asia

Underground Asia
Author: Tim Harper
Publisher: Harvard University Press
Total Pages: 873
Release: 2021-01-12
Genre: History
ISBN: 0674250621
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An Economist Best Book of the Year A Financial Times Best Book of the Year A major historian tells the dramatic and untold story of the shadowy networks of revolutionaries across Asia who laid the foundations in the early twentieth century for the end of European imperialism on their continent. This is the epic tale of how modern Asia emerged out of conflict between imperial powers and a global network of revolutionaries in the turbulent early decades of the twentieth century. In 1900, European empires had not yet reached their territorial zenith. But a new generation of Asian radicals had already planted the seeds of their destruction. They gained new energy and recruits after the First World War and especially the Bolshevik Revolution, which sparked utopian visions of a free and communist world order led by the peoples of Asia. Aided by the new technologies of cheap printing presses and international travel, they built clandestine webs of resistance from imperial capitals to the front lines of insurgency that stretched from Calcutta and Bombay to Batavia, Hanoi, and Shanghai. Tim Harper takes us into the heart of this shadowy world by following the interconnected lives of the most remarkable of these Marxists, anarchists, and nationalists, including the Bengali radical M. N. Roy, the iconic Vietnamese leader Ho Chi Minh, and the enigmatic Indonesian communist Tan Malaka. He recreates the extraordinary milieu of stowaways, false identities, secret codes, cheap firearms, and conspiracies in which they worked. He shows how they fought with subterfuge, violence, and persuasion, all the while struggling to stay one step ahead of imperial authorities. Underground Asia shows for the first time how Asia’s national liberation movements crucially depended on global action. And it reveals how the consequences of the revolutionaries’ struggle, for better or worse, shape Asia’s destiny to this day. Previous praise for Tim Harper Praise for Forgotten Wars: “[A] compelling book.”—Philip Delves Broughton, Wall Street Journal “Lucid...majestic.”—Peter Preston, The Observer “Authoritative.”—Pankaj Mishra, New Yorker Praise for Forgotten Armies: “Panoramic... Vivid.”—Benjamin Schwarz, New York Times Book Review “A spectacular book.”—Martin Jacques, The Guardian

ServiceNow Development Handbook

ServiceNow Development Handbook
Author: Tim Woodruff
Publisher:
Total Pages: 86
Release: 2018-02-09
Genre:
ISBN: 9781980237617
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Don't buy this one, you ninny. Buy the second edition. http: //handbook.snc.guru/The goal of this book is to cover the standards and best-practices that most ServiceNow developers either learn the hard way, or never learn at all: the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. Do your future self a favor, and read this book! Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts to other areas. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: A spirit of teaching and explaining, not simply listing out a series of edicts under the heading of "best-practice".This is a condensed "developer guide", not a complete ServiceNow training course in book-form. It assumes that you've already become at least somewhat familiar with the ServiceNow platform, and that you already have at least a working knowledge of JavaScript. If you don't yet feel comfortable calling yourself a "ServiceNow developer", consider reading another book by Tim to get up to speed: Learning ServiceNow (ISBN-13: 978-1785883323) which you can find at the link http: //books.sngeek.com/. As long as you have a basic understanding of the ServiceNow platform though, think of this book as your roadmap to ensuring that your work in ServiceNow will be clean, effective, safe, and robus

Policing and Crime Prevention

Policing and Crime Prevention
Author: Deborah Mitchell Robinson
Publisher: Pearson
Total Pages: 0
Release: 2002
Genre: Community policing
ISBN: 9780130284365
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Section I. Historical aspects of policing and crime prevention -- Ch. 1 The evolution of crime prevention -- Ch. 2 Coopeeration and coordination in improving crime prevention strategies -- Ch. 3 Police versus private security: Whom do we trust? -- Section II. Policing and crime prevention in the academic setting -- Ch. 4 Crime prevention through environmental design (CPTED) in elementary and secondary settings -- Ch. 5 The Bibb County model for Community Policing in schools -- Ch. 6 Creating the invisible shield -- Section III. Policing and crime prevention programs at work -- Ch. 7 Crime prevention in public housing -- Ch. 8 Shadow of the street: Policing, crime prevention, and gangs -- Ch. 9 Policing domestic violence -- Section IV. Policing and crime prevention Capstone -- Ch. 10 Perspectives on crime prevention: a Capstone view.