The Receptionist Handbook
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Author | : Lisa Harmon |
Publisher | : Createspace Independent Publishing Platform |
Total Pages | : 0 |
Release | : 2010-01-22 |
Genre | : Office practice |
ISBN | : 9781450541749 |
Download The Receptionist Handbook Book in PDF, Epub and Kindle
This no-nonsense guide to being a receptionist is just the handbook corporate America has been waiting for! Every front desk employee should be required to read this delightful, quirky little book. The illustrations keep it rolling, and the text is as insightful as it is humorous. It covers topics on clothing and image, core reception skills and more! With tips on how to get organized and examples of just what to say in every situation, this is a "must have" for any receptionist who has ever felt upstaged by the rest of the office!
Author | : Lisa Harmon |
Publisher | : |
Total Pages | : 36 |
Release | : 2010-10-20 |
Genre | : |
ISBN | : 9781456309534 |
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Taking the receptionist into the recession with fighting spirit and smart strategies.
Author | : Mari Robbins |
Publisher | : Radcliffe Publishing |
Total Pages | : 370 |
Release | : 2006 |
Genre | : Medical assistants |
ISBN | : 9781857757262 |
Download Medical Receptionists and Secretaries Handbook Book in PDF, Epub and Kindle
The volume provides a concise but comprehensive manual for use as both a college text and a practical reference for receptionists and secretaries in hospitals and general practice.
Author | : Hanna Smith |
Publisher | : |
Total Pages | : 150 |
Release | : 2019-03-08 |
Genre | : Business & Economics |
ISBN | : 9781795640336 |
Download The New Receptionist Book in PDF, Epub and Kindle
First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career
Author | : Michael Lieb |
Publisher | : OUP Oxford |
Total Pages | : 742 |
Release | : 2013-01-10 |
Genre | : Religion |
ISBN | : 019164918X |
Download The Oxford Handbook of the Reception History of the Bible Book in PDF, Epub and Kindle
In recent decades, reception history has become an increasingly important and controversial topic of discussion in biblical studies. Rather than attempting to recover the original meaning of biblical texts, reception history focuses on exploring the history of interpretation. In doing so it locates the dominant historical-critical scholarly paradigm within the history of interpretation, rather than over and above it. At the same time, the breadth of material and hermeneutical issues that reception history engages with questions any narrow understanding of the history of the Bible and its effects on faith communities. The challenge that reception history faces is to explore tradition without either reducing its meaning to what faith communities think is important, or merely offering anthologies of interesting historical interpretations. This major new handbook addresses these matters by presenting reception history as an enterprise (not a method) that questions and understands tradition afresh. The Oxford Handbook of the Reception History of the Bible consciously allows for the interplay of the traditional and the new through a two-part structure. Part I comprises a set of essays surveying the outline, form, and content of twelve key biblical books that have been influential in the history of interpretation. Part II offers a series of in-depth case studies of the interpretation of particular key biblical passages or books with due regard for the specificity of their social, cultural or aesthetic context. These case studies span two millennia of interpretation by readers with widely differing perspectives. Some are at the level of a group response (from Gnostic readings of Genesis, to Post-Holocaust Jewish interpretations of Job); others examine individual approaches to texts (such as Augustine and Pelagius on Romans, or Gandhi on the Sermon on the Mount). Several chapters examine historical moments, such as the 1860 debate over Genesis and evolution, while others look to wider themes such as non-violence or millenarianism. Further chapters study in detail the works of popular figures who have used the Bible to provide inspiration for their creativity, from Dante and Handel, to Bob Dylan and Dan Brown.
Author | : John R. Corsan |
Publisher | : Elsevier Health Sciences |
Total Pages | : 176 |
Release | : 2008-06-05 |
Genre | : Medical |
ISBN | : 0702033030 |
Download The Veterinary Receptionist Book in PDF, Epub and Kindle
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Author | : Janet Groth |
Publisher | : Hachette UK |
Total Pages | : 197 |
Release | : 2013-06-11 |
Genre | : Biography & Autobiography |
ISBN | : 1616203072 |
Download The Receptionist Book in PDF, Epub and Kindle
In 1957, when a young Midwestern woman landed a job at The New Yorker, she didn’t expect to stay long at the reception desk. But stay she did, and for twenty-one years she had the best seat in the house. In addition to taking messages, she ran interference for jealous wives checking on adulterous husbands, drank with famous writers at famous watering holes throughout bohemian Greenwich Village, and was seduced, two-timed, and proposed to by a few of the magazine’s eccentric luminaries. This memoir of a particular time and place is an enchanting tale of a woman in search of herself.
Author | : Judy Ventura |
Publisher | : Milady Publishing Corporation |
Total Pages | : 97 |
Release | : 1993 |
Genre | : Business & Economics |
ISBN | : 9781562530440 |
Download Milady's Salon Receptionist's Handbook Book in PDF, Epub and Kindle
This one-of-a-kind training manual will show students and professionals how to efficiently serve clients, staff and management. A "must have" resource, this manual covers everything a professional receptionist needs to know to succeed in a career, from procedures to techniques. Just some of what you will learn includes: -How to function as a more professional level and achieve a more satisfying position -How to run an appointment desk, greet clients, sell retail products and bookkeeping -How to establish positive relationships with management and staff ALSO AVAILABLE AUDIOTAPE, ISBN: 1-56253-307-X
Author | : Matt Shiells-Jones |
Publisher | : Lulu.com |
Total Pages | : 162 |
Release | : 2012-03-15 |
Genre | : Business & Economics |
ISBN | : 1471606996 |
Download How to be a Hotel Receptionist Book in PDF, Epub and Kindle
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author | : Shivhon Adkins |
Publisher | : |
Total Pages | : 78 |
Release | : 2018-02-08 |
Genre | : |
ISBN | : 9780692066867 |
Download Medical Receptionist Handbook to Success Book in PDF, Epub and Kindle
Medical Receptionist Handbook to Success is a comprehensive learning tool for the enhancement of front office personnel in a healthcare setting. Handbook offers implementable tools to promote effective communication, customer service, and productivity.