This is a solid and well-researched work. It not only provides the 'how to' but also offers the 'why' for those who are designing a new program or refining an existing one. ?Hunter R. Boylan, professor and director, National Center for Developmental Education. Offers a new model for effective practice that helps learning assistance and developmental education professionals meet diverse student needs, increase accountability, manage resources more effectively, use technology, develop and maintain professional standards, and promote a sense of leadership and student advocacy.