The IT Support Handbook

The IT Support Handbook
Author: Mike Halsey
Publisher: Apress
Total Pages: 199
Release: 2019-10-03
Genre: Computers
ISBN: 1484251334
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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

The IT Support Handbook

The IT Support Handbook
Author: Mike Halsey
Publisher: Apress
Total Pages:
Release: 2020-01-05
Genre: Computers
ISBN: 9781484251324
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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

IT SUPPORT HANDBOOK

IT SUPPORT HANDBOOK
Author: MIKE. HALSEY
Publisher:
Total Pages: 0
Release: 2024
Genre:
ISBN: 9789798868801
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The Service Desk Handbook – A guide to service desk implementation, management and support

The Service Desk Handbook – A guide to service desk implementation, management and support
Author: Sanjay Nair
Publisher: IT Governance Ltd
Total Pages: 102
Release: 2020-09-15
Genre: Computers
ISBN: 1787782379
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The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.

The Customer Support Handbook

The Customer Support Handbook
Author: Sarah Hatter
Publisher: Cosupport
Total Pages: 216
Release: 2014-02-04
Genre: Customer relations
ISBN: 9780615962016
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How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Self-Help and Support Groups

Self-Help and Support Groups
Author: Linda Farris Kurtz
Publisher: SAGE
Total Pages: 252
Release: 1997-02-04
Genre: Political Science
ISBN: 9780803970991
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She provides practical advice and direction to professionals for working with these groups while analyzing self-help/support organizations on three different levels - in terms of the groups themselves, the groups' members, and the practitioner's interaction with the groups. In addition, this comprehensive volume discusses the most prominent representative associations as examples of different types of groups, including Alcoholics Anonymous, Recovery, Inc., National Alliance for the Mentally Ill, and the Alzheimer's Association. It also examines the rise of telephone and on-line self-help, considering the advantages, and disadvantages of this style of group interaction.

The Paraprofessional's Handbook for Effective Support in Inclusive Classrooms

The Paraprofessional's Handbook for Effective Support in Inclusive Classrooms
Author: Julie Causton-Theoharis
Publisher: Brookes Publishing Company
Total Pages: 156
Release: 2009
Genre: Education
ISBN:
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What does the job of paraprofessional really entail? This insider's guide answers the urgent questions paraprofessionals have as they navigate their complex, and essential, role in the inclusive classroom.

Practical Handbook of Multi-Tiered Systems of Support

Practical Handbook of Multi-Tiered Systems of Support
Author: Rachel Brown-Chidsey
Publisher: Guilford Publications
Total Pages: 361
Release: 2015-12-14
Genre: Psychology
ISBN: 1462522513
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Accessible and comprehensive, this book shows how to build a schoolwide multi-tiered system of support (MTSS) from the ground up. The MTSS framework encompasses tiered systems such as response to intervention (RTI) and positive behavioral interventions and supports (PBIS), and is designed to help all K-12 students succeed. Every component of an MTSS is discussed: effective instruction, the role of school teams, implementation in action, assessment, problem solving, and data-based decision making. Practitioner-friendly features include reflections from experienced implementers and an extended case study. Reproducible checklists and forms can be downloaded and printed in a convenient 8 1/2" x 11" size.

Handbook of Social Support and the Family

Handbook of Social Support and the Family
Author: Gregory R. Pierce
Publisher: Springer Science & Business Media
Total Pages: 600
Release: 2013-06-29
Genre: Psychology
ISBN: 1489913882
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While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of social support and the family are very closely linked. Obvious as this might seem, the fact remains that the literatures dealing with social support and the family have been deceptively separate and distinct. For example, work on social support began in the 1970s with the accumulation of evidence that social ties and social integration play important roles in health and personal adjustment. Even though family members are often the key social supporters of individuals, relatively little re search of social support was targeted on family interactions as a path to specifying supporter processes. It is now recognized that one of the most important features of the family is its role in providing the individual with a source of support and acceptance. Fortunately, in recen t years, the distinctness and separateness of the fields of social support and the family have blurred. This handbook provides the first collation and integration of social support and family research. This integration calls for specifying processes (such as the cognitions associated with poor support availability and unrewarding faIllily constellations) and factors (such as cultural differences in family life and support provision) that are pertinent to integration.

Building Services Handbook

Building Services Handbook
Author: Fred Hall
Publisher: Routledge
Total Pages: 478
Release: 2012-05-23
Genre: House & Home
ISBN: 1136424407
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The Building Services Handbook summarises concisely, in diagrams and brief explanations, all elements of building services. Practice, techniques and procedures are clearly defined with supplementary references to regulations and relevant standards. This is an essential text for all construction/building services students up to undergraduate level, and is also a valuable reference text for building service professionals. This new book is based on Fred Hall's 'Essential Building Services and Equipment 2ed' and has been thoroughly updated throughout. It is a companion volume to the highly popular textbook 'Building Construction Handbook' by Chudley and Greeno, which is now in its fourth edition.