The Efqm Excellence Model For Assessing Organizational Performance
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| Author | : Chris Hakes |
| Publisher | : Van Haren |
| Total Pages | : 119 |
| Release | : 2007-07-05 |
| Genre | : Architecture |
| ISBN | : 9087538502 |
Download The EFQM excellence model for Assessing Organizational Performance Book in PDF, Epub and Kindle
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.
| Author | : Les Porter |
| Publisher | : Routledge |
| Total Pages | : 461 |
| Release | : 2012-05-04 |
| Genre | : Business & Economics |
| ISBN | : 1136427902 |
Download Assessing Business Excellence Book in PDF, Epub and Kindle
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples
| Author | : Gopal K. Kanji |
| Publisher | : Routledge |
| Total Pages | : 280 |
| Release | : 2012-10-12 |
| Genre | : Business & Economics |
| ISBN | : 1134514816 |
Download Measuring Business Excellence Book in PDF, Epub and Kindle
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
| Author | : Les Porter |
| Publisher | : Routledge |
| Total Pages | : 0 |
| Release | : 1998 |
| Genre | : Business & Economics |
| ISBN | : 9780750639859 |
Download Assessing Business Excellence Book in PDF, Epub and Kindle
For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes Assessing Business Excellence where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance. Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. Introduces the major business excellence and total quality frameworks Compares the frameworks and identifies their strengths and limitations Illustrates the practical benefits of self-assessment through case examples
| Author | : John S. Oakland |
| Publisher | : Routledge |
| Total Pages | : 282 |
| Release | : 2001 |
| Genre | : Business & Economics |
| ISBN | : 0750652713 |
Download Total Organizational Excellence Book in PDF, Epub and Kindle
Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.
| Author | : Luis M. Camarinha-Matos |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 540 |
| Release | : 2008-05-09 |
| Genre | : Computers |
| ISBN | : 0387794247 |
Download Methods and Tools for Collaborative Networked Organizations Book in PDF, Epub and Kindle
Collaborative Networked Organizations represent one of the most relevant organizational paradigms in industry and services. A large number of developments in recent years have turned Collaborative Networks into a pervasive phenomenon in all socio-economic sectors. The main aim of this book is to provide a comprehensive set of reference materials derived from the results of the ECOLEAD project in one organized volume. The ECOLEAD project, a large 4-year European initiative, involved 28 organizations (from academia, research and industry), from 14 countries (in Europe and Latin America). Three main types of results from ECOLEAD are presented: (i) Conceptual frameworks and models, (ii) Methods and processes, and (iii) Software tools and systems. Furthermore, the experience and lessons learned with a number of large pilot implementations in real-world running networks of enterprises are also included as an indication of the assessment/validation of the project results. Methods and Tools for Collaborative Networked Organizations provides valuable elements for researchers and practitioners involved in the design, implementation, and management of collaborative forms in industry and services.
| Author | : Flevy Lasrado |
| Publisher | : Springer |
| Total Pages | : 198 |
| Release | : 2018-05-01 |
| Genre | : Business & Economics |
| ISBN | : 3319700758 |
Download Achieving Organizational Excellence Book in PDF, Epub and Kindle
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
| Author | : Gail Munde |
| Publisher | : Elsevier |
| Total Pages | : 219 |
| Release | : 2009-02-28 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1780630034 |
Download Surviving the Future Book in PDF, Epub and Kindle
Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope
| Author | : John S Oakland |
| Publisher | : Routledge |
| Total Pages | : 282 |
| Release | : 2007-08-22 |
| Genre | : Business & Economics |
| ISBN | : 1136354468 |
Download Total Organizational Excellence Book in PDF, Epub and Kindle
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
| Author | : Jay Daniel |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2011 |
| Genre | : |
| ISBN | : |
Download A Decision Model for Selecting of Areas for Improvement in EFQM Model Book in PDF, Epub and Kindle
To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular ones. The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the European Quality Award. It is now the most widely used organizational framework in Europe and across the world and it has become the basis for the majority of international, national and regional Quality Awards. It is a practical tool that can be used as a guide to identify areas for Improvement. However, the current EFQM model has some drawbacks and problems which are not able to identify the priorities in Area for Improvement (AFI). For organizations with limitations of time, budget and resources and cannot implement all the Area for Improvement, some standards or indexes and limitations should be defined for prioritizing and choosing the Area for Improvement. Using Topsis 1 method which is one of the multi-attribute decision making model, the Area for Improvement can be identified. Therefore, this work will develop a method of evaluating, assessing and determining the Area for Improvement in the EFQM model. The results showed that the developed model is more valid and acceptable and the experts verified the model for selecting of Area for Improvement in EFQM in practice. The proposed model was employed in a case study and drawn out results from it and were evaluated from different points of view.
