The consumer in public services

The consumer in public services
Author: Simmons, Richard
Publisher: Policy Press
Total Pages: 305
Release: 2009-04-15
Genre: Political Science
ISBN: 1847421822

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This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.

Creating Citizen-Consumers

Creating Citizen-Consumers
Author: John Clarke
Publisher: SAGE
Total Pages: 192
Release: 2007-01-24
Genre: Social Science
ISBN: 1847878644

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`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship′ - Ruth Lister, Professor of Social Policy, University of Loughborough Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism. Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice. This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services. John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

The Consumer in Public Services

The Consumer in Public Services
Author: Richard A. Simmons
Publisher:
Total Pages: 289
Release: 2009
Genre: Electronic books
ISBN: 9781447303725

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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

Creating Citizen-Consumers

Creating Citizen-Consumers
Author: John Clarke
Publisher: SAGE Publications Limited
Total Pages: 192
Release: 2007-02-22
Genre: Social Science
ISBN: 9781412921336

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Political, popular and academic debates have swirled around the notion of citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms -staff, managers and users of public services - to explore their responses to this turn to consumerism. Focusing on health, policing and social care, it vividly brings to life the contentious and troubled relationships between government, services and users. Creating Citizen Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism.It draws on recent controversies about choice in public services to bring them in line with the experiences and expectations of a consumer society. It offers a fresh and challenging use of popular understandings of the relationships between people and services to argue for a model of publicness based on interdependence, respect and partnership rather than choice.

The Consumer in Public Services

The Consumer in Public Services
Author: Ian Greener
Publisher: Policy Press
Total Pages: 310
Release: 2009-04-15
Genre: Political Science
ISBN: 9781847421807

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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

Public Services

Public Services
Author: Joyce Epstein
Publisher:
Total Pages: 134
Release: 1990
Genre: Administrative agencies
ISBN:

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OOPEC 910128

Partners in Planning

Partners in Planning
Author:
Publisher:
Total Pages: 36
Release: 1999
Genre: Managed care plans (Medical care)
ISBN:

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Consumer Government

Consumer Government
Author: Douglas W. Ayres
Publisher: Trafford Publishing
Total Pages: 276
Release: 2012-03
Genre: Business & Economics
ISBN: 146691114X

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THE MUNICIPAL BUSINESS SYSTEM VIA THE ART OF FULL DISCLOSURE The above titled Book is intended to change the way local governments do NOT do "business". It is predicated on and dedicated to an achieved fact: There is NO compelling reason why cities, counties and government special districts cannot be run better than private businesses are alleged to operate. Local Government can be superior! Further, there is no reason for municipal services to be gutted as is being done and advocated, and/or outsourced for ideological and unknown undocumented cost-saving reasons. It is time local government defended itself against massive misinformation and lack of supporting data. Cities can, and should be run like a business . This Book details the adaptation of corporate line-of-business profit & loss corporate accounting to municipal services. The MUNICIPAL BUSINESS SYSTEM, explained in detail in this Book, has provided billions of new revenues to 250+ governments. Better yet, those monies were retrieved from those improperly benefitting from tax-supported direct benefit services. Previously, influential persons and organizations were subsidized by taxes paid by everyone. By providing a highly detailed inventory of services, then full costing information for each to the public and their elected representatives, huge amounts of tax monies were repatriated. Those monies were diverted from those who should pay fees, and returned to pay for services provided to the community at large. Thus Police, Fire, EMS, parks, recreation, library, street maintenance, and agreed-to social services were resuscitated. Through the MUNICIPAL BUSINESS SYSTEM process the tax and fee-paying public is provided detailed full disclosure of revenue, cost-of-service, and quality information for the hundreds of local services provided by most cities and counties. And choice if, when, how, and quantity provided. Thus re-inventing the manner in which taxes are used and service levels defined. At last, there is a SYSTEM to utilize computerization capabilities fully to provide a rationale and reasons for not cutting municipal budgets or privatizing local services, and thus destroying local government, its protections and services. Importantly, taxes paid by all can be utilized solely to finance services benefitting ALL, not subsidizing just the few to retain special local service benefits solely for personal, corporate, or business purposes, at the expense of the community at large. The Author utilized his decades of experience and knowledge acquired in-the-trenches to develop, refine, and apply the MUNICIPAL BUSINESS SYSTEM. He now shares with others what was labored over for 40 years of development by a corps of dedicated municipal employees, and ultimately with a brilliant group of financial analysts and CPAs, who designed and implemented the detailed highly sophisticated but simply computerized MUNICIPAL BUSINESS SYSTEM. Then Ayres taught the "how" at three major universities for 15 years. The Book provides sufficient textual overview, explanation, specific illustrations, examples, and details to know and control the cost of all services throughout the entirety of local - and maybe even state - governments. Douglas W. Ayres, MPA, LLD spent eight years with the University of Chicago's National Governmental Center (PAS) conducting scores of consulting engagements around the U.S., Canada and in Venezuela. He served as Town Clerk/Assistant Town Manager of Salem, Virginia; City Manager of Melbourne, Florida (Cape Canaveral); City Treasurer/Assistant City Manager, then City Manager of Salem, Oregon. As City Manager of Inglewood, California he installed the computerized MUNICIPAL BUSINESS SYSTEM. As a USC Graduate School Professor h

Partners in Planning

Partners in Planning
Author:
Publisher:
Total Pages: 116
Release: 1998
Genre: Managed care plans (Medical care)
ISBN:

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