The Compassionate Geek

The Compassionate Geek
Author: Don R. Crawley
Publisher: Soundtraining Net
Total Pages: 164
Release: 2011-05-05
Genre: Computer industry
ISBN: 9780983660705

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Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

The Compassionate Geek

The Compassionate Geek
Author: Don R. Crawley
Publisher:
Total Pages: 224
Release: 2013-10
Genre: Computer industry
ISBN: 9780983660736

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Newly expanded edition. A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for delivering amazing customer service to customers and end-users. Filled with practical tips, best practices and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Each chapter contains a reflection and discussion section to help improve customer service skills. Inside are lots of personal stories and examples of mistakes made and lessons learned in addition to an entire chapter on overcoming personal and professional obstacles. All of the information is presented in a straightforward style that can be understood and used right away. There's nothing foo-foo, just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end-users. Here's what you'll find: The four intrinsic qualities of great customer service providers Customer service tips on how to say no without alienating your customer or end user Best practices for communicating with email, including examples Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check using emotional intelligence (eq) techniques A six-step flow chart for handling customer and end user calls Customer service skills to use when the customer or end user is wrong How to work with the different generations in the workplace Motivational stories of human triumph with reflection and discussion questions Techniques for overcoming personal and professional obstacles All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and technical support best practices learned from years of working with technical staff and demanding customers and end users.

The Compassionate Geek

The Compassionate Geek
Author: Don Crawley
Publisher: C'est Bon Press
Total Pages: 108
Release: 2016-05
Genre: Business & Economics
ISBN: 9780983660774

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"Our work, in Information Systems and Technology, is about helping our end users do their jobs more productively, efficiently, and creatively. IT (Information Technology) is all about crafting creative technical solutions to perplexing human problems in the workplace." This is the understanding of the IT superstars. It is also the basis of this, the most recent of The Compassionate Geek series of books. In The Compassionate Geek: The 5 Principles of IT Customer Service Success, author Don R. Crawley explores the five characteristics which are common among IT customer service superstars. In plain language, he reveals the five principles, shows common roadblocks to success, and lays out simple and realistic steps you can take to implement the five principles in both your professional and personal life. You'll learn how to put humanity into our world of technology.Written in Crawley's conversational style with personal anecdotes, logic and reason, and a takeaway at the end of each chapter, The Compassionate Geek: The 5 Principles of IT Customer Service Success is not just your guidebook to elevating your customer service success, it's your guidebook to a new, more self-confident and compassionate way of living.

Geeks

Geeks
Author: Jon Katz
Publisher: Crown
Total Pages: 258
Release: 2001-02-20
Genre: Social Science
ISBN: 0767906993

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“A story of triumph, friendship, love, and above all, about being human and reaching for dreams in a hard-wired world.”—Seattle Times “Too often, writing about the online world lacks emotional punch, but Katz’s obvious love for his ‘lost boys’ gives his narrative a rich taste.”—The New York Times Book Review Jesse and Eric were geeks: suspicious of authority figures, proud of their status as outsiders, fervent in their belief in the positive power of technology. High school had been an unbearable experience and their small-town Idaho families had been torn apart by hard times. On the fringe of society, they had almost no social lives and little to look forward to. They spent every spare cent on their computers and every spare moment online. Nobody ever spoke of them, much less for them. But then they met Jon Katz, a roving journalist who suggested that, in the age of geek impresario Bill Gates, Jesse and Eric had marketable skills that could get them out of Idaho and pave the way to a better life. So they bravely set out to conquer Chicago—geek style. Told with Katz’s trademark charm and sparkle, Geeks is a humorous, moving tale of triumph over adversity and self-acceptance that delivers two irresistible heroes for the digital age and reveals the very human face of technology. Praise for Geeks “Ultimately, Geeks is not a story about the Internet or computers or techies. It is a story about personal bonds, optimism, access to opportunity, and the courage to dream.”—Salon “An uplifting and hugely compassionate book.”—Philadelphia Inquirer “A story of friendship, optimism, social despair, and an updated version of that American icon, the tinkerer.”—USA Today

The Next Generation

The Next Generation
Author: Tony Ryan
Publisher: John Wiley & Sons
Total Pages: 208
Release: 2017-09-05
Genre: Education
ISBN: 0730345041

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Today's children will be an unprecedented global force—are they ready? The Next Generation maps out the world of possibilities ahead for today's young people, and reveals the skills and habits they'll need to take full advantage of their unique futures. Around 35% of the world's population is under 20 years of age; known as Generation Z and Generation Alpha, these children are coming of age in a world that is safer, healthier, wealthier and more productive than ever before. Opportunities fan out in the distance for today's kids—a world of possibility awaits, and they will be the ones to shape the future for us all. Right now, it's the job of parents and educators to prepare these kids for what awaits. They need an instinctual adaptability, quick thinking and comfort with change. They need to be technologically literate, and ready to take on whatever challenges arise. This book explores the evolution of "coming of age" in a world where teens are already an entrepreneurial force, and shows you how to instill the talent, skills and instincts today's children will need to make the most of their future. Explore the unique opportunities that exist for today's children Discover the three capabilities that will prepare them for their dramatic journey Learn three ways in which kids can help create a worthwhile future for themselves Give them the skills they need to successfully navigate rapid, never-ending change Continuous technological advancements combined with our children's unprecedented levels of involvement will unleash humanity's next major social and economic evolution—will your child be ready? The Next Generation helps you prepare them for their journey to success.

The Practice of System and Network Administration

The Practice of System and Network Administration
Author: Thomas A. Limoncelli
Publisher: Addison-Wesley Professional
Total Pages: 1567
Release: 2016-10-25
Genre: Computers
ISBN: 0133415104

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With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments. Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even experts through difficult projects. Other books tell you what commands to type. This book teaches you the cross-platform strategies that are timeless! DevOps techniques: Apply DevOps principles to enterprise IT infrastructure, even in environments without developers Game-changing strategies: New ways to deliver results faster with less stress Fleet management: A comprehensive guide to managing your fleet of desktops, laptops, servers and mobile devices Service management: How to design, launch, upgrade and migrate services Measurable improvement: Assess your operational effectiveness; a forty-page, pain-free assessment system you can start using today to raise the quality of all services Design guides: Best practices for networks, data centers, email, storage, monitoring, backups and more Management skills: Organization design, communication, negotiation, ethics, hiring and firing, and more Have you ever had any of these problems? Have you been surprised to discover your backup tapes are blank? Ever spent a year launching a new service only to be told the users hate it? Do you have more incoming support requests than you can handle? Do you spend more time fixing problems than building the next awesome thing? Have you suffered from a botched migration of thousands of users to a new service? Does your company rely on a computer that, if it died, can’t be rebuilt? Is your network a fragile mess that breaks any time you try to improve it? Is there a periodic “hell month” that happens twice a year? Twelve times a year? Do you find out about problems when your users call you to complain? Does your corporate “Change Review Board” terrify you? Does each division of your company have their own broken way of doing things? Do you fear that automation will replace you, or break more than it fixes? Are you underpaid and overworked? No vague “management speak” or empty platitudes. This comprehensive guide provides real solutions that prevent these problems and more!

Operationalizing Culturally Relevant Leadership Learning

Operationalizing Culturally Relevant Leadership Learning
Author: Cameron C. Beatty
Publisher: IAP
Total Pages: 285
Release: 2021-09-01
Genre: Education
ISBN: 1648026605

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This book is a practical resource designed to raise leadership educators understanding of culturally relevant leadership pedagogy for the purpose of creating inclusive learning spaces that are socially just for students. For leadership educators seeking personal and professional development to assist in building and enhancing their levels of cultural competence in leadership education, this book is a guide. The audience for the book ranges from new and entry-level leadership educator roles to senior scholars in leadership education. Operationalizing Culturally Relevant Leadership Learning, provides leadership educators with a substantive and comprehensive approach to the topic, offering personal narratives from leadership educators who have operationalized the model in their own personal and professional contexts. We believe that reframing leadership education with the culturally relevant leadership learning model, leadership educators will be able to integrate new insights into their own pedagogy and practice and move towards action. This book illustrates how leadership educators can shift the way they experience and facilitate leadership learning. By framing the operationalization of culturally relevant leadership learning, this book discusses the why, who, what, where, when, and how of developing culturally relevant and socially just leadership education. Readers of this text are encouraged to actively engage in the content through the questions each chapter pose and consider for themselves how culturally relevant leadership learning can be implemented in their own context. Endorsements for Operationalizing Culturally Relevant Leadership Learning: "What’s that you ask? What does Culturally Relevant Leadership Learning actually look like? Well, you’ve come to the right place! Operationalizing Culturally Relevant Leadership Learning utilizes narratives of seasoned and emerging leadership educators to construct clear examples of how to effectively operationalize the CRLL model is practice. Using this book will assist you in reimagining your leadership education offerings – guaranteed!" Vernon A. Wall, Director of Business Development – LeaderShape, Inc. and President: ACPA – College Student Educators International 2020 – 2021 "This deeper exploration of the culturally relevant leadership learning (CRLL) model guides leadership educators in reconstructing not only what and how we teach, but who needs be included and why. At the cusp of the next phase of leadership education, this book is an invitation to deeply explore CRLL and its place in changing the direction of how we define, teach, practice, and embody leadership." Christie Navarro, Director, Center for Leadership Learning, Office of Undergraduate Education, University of California, Davis "Operationalizing Culturally Relevant Leadership Learning is a beautiful and timely roadmap for integrating critical perspectives and social justice into leadership learning. Beatty and Guthrie accomplish what has alluded so many others: they capture the complexity of the abstract with the pragmatism of the how. Narratives bring to life content in new and powerful ways that showcase not just why we need this approach, but how to implement it today." John P. Dugan, Executive Director, Youth Leadership Programs, The Aspen Institute

In the Name of God, the Merciful, the Compassionate

In the Name of God, the Merciful, the Compassionate
Author: Tim Parise
Publisher: The Maui Company
Total Pages: 295
Release:
Genre:
ISBN:

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The Iranian Supreme Court has sentenced two teenagers to death. Their crime? Being involved in a three-year long homosexual relationship. Every gay rights organization in the Western Hemisphere has cried foul - and left it at that. Protest, they claim, is an adequate response to violence. But Major Matthew Martin, an instructor at the Marine Corps University, disagrees with their lack of action, and he’s feeling bored at the moment, having been relieved of his duties after giving a controversial speech at a local high school. The Major pulls together a few other disenchanted Marines and activists for a little side venture of his own: staging a private invasion of Iran and stopping the execution by rescuing the prisoners. His connections with military contractors in Afghanistan appear to make the project feasible at first, but word leaks out, and the Iranians relocate the teens while mobilizing their army to bar his escape route. Four gay Marines face off against fifty thousand troops for the possession of two boys who have become more than just ordinary convicts. On the opposite side of the Persian Gulf, the government of Bahrain has been stepping up its efforts to suppress pro-democracy activists, left over from the Arab Spring, who are becoming increasingly strident in their demands for reform. When Asim, a computer science student, is nearly arrested for sedition, he runs for his life and ends up in the company of an underground organization of hackers aiming to bring the state down by more oblique means. The underground is headed up by an unlikely leader, an imam who asserts that there can be no such thing as an Islamic state. Reasoning from the Quran, he argues that all existing states are nothing more than idols, a position that places his group at immediate and lethal odds with the Bahraini government. Back in Washington, Republican congressman Mark Randall is meeting with one of his Democratic colleagues, freshman representative Michael Elliott. Apparently Randall isn’t far enough back in the closet to have kept Elliott’s husband, a magazine editor, from discovering his recent affair with a party operative. Elliott agrees not to publish the information just yet - as long as Randall casts the final vote necessary to make the Equal Marriage Act law. And while Randall searches for a way out of his predicament, and the Bahraini government is rocked by one disclosure after another, Major Martin disappears into the heart of Iran, leaving nothing behind except a trail of argument and debate over the merits of his actions.

Geek Love

Geek Love
Author: Katherine Dunn
Publisher: Vintage
Total Pages: 366
Release: 2011-05-25
Genre: Fiction
ISBN: 0307794482

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National Book Award Finalist • Here is the unforgettable story of the Binewskis, a circus-geek family whose matriarch and patriarch have bred their own exhibit of human oddities—with the help of amphetamines, arsenic, and radioisotopes. One of The Atlantic’s Great American Novels of the Past 100 Years Their offspring include Arturo the Aquaboy, who has flippers for limbs and a megalomaniac ambition worthy of Genghis Khan . . . Iphy and Elly, the lissome Siamese twins . . . albino hunchback Oly, and the outwardly normal Chick, whose mysterious gifts make him the family’s most precious—and dangerous—asset. As the Binewskis take their act across the backwaters of the U.S., inspiring fanatical devotion and murderous revulsion; as its members conduct their own Machiavellian version of sibling rivalry, Geek Love throws its sulfurous light on our notions of the freakish and the normal, the beautiful and the ugly, the holy and the obscene. Family values will never be the same.