The Art of Quality Debt Collections

The Art of Quality Debt Collections
Author: Darryl D'Souza
Publisher: AuthorHouse
Total Pages: 114
Release: 2019-08-20
Genre: Business & Economics
ISBN: 1728323916
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In many respects, collecting debt is a negative job—a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.

The Art of Debt Collections

The Art of Debt Collections
Author: Michael Miranda
Publisher: Lulu.com
Total Pages: 126
Release: 2008-09-20
Genre: Business & Economics
ISBN: 0578011972
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The Art of Debt Collections is for any one doing debt recovery using the telephone, be it 1st party, a collection agency, a collection attorney it provides a training system directed towards a successful debt recovery solution. Though attorney collection practices, 1st party, agency collection practices and techniques might differ, this book still applies. A useful training tool for every debt collection agency, debt collection attorney, 1st party creditor and any one involved in debt recovery services or debt collection services. The book doesn't offer an all encompassing debt elimination strategy, debt collection solution or debt collection strategy. Instead it is geared towards the individual collector, the one who is actually on the phone in direct contact with the debtor. The book covers the physiological aspect of debt collection, and a step by step method for the collection debt phone call. The Art of Debt Collections is a must read for every debt collector.

The Art of Maximizing Debt Collections

The Art of Maximizing Debt Collections
Author: Darryl D'Souza
Publisher: AuthorHouse
Total Pages: 205
Release: 2024-04-04
Genre: Education
ISBN:
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"Diving deep into the realm of debt collections, this comprehensive guide, titled (The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning, Performance Management), serves as an authoritative handbook on the evolving landscape of collections analytics, automation, and strategic performance measurement. From its compelling introduction, uncovering five processes revolutionizing debt collections, to its culmination in exploring cutting edge applications of AI, machine learning, and robotic assistance in collections, this book is a definitive road map for professionals navigating the intricate world of debt recovery. Spanning fifteen meticulously crafted chapters, each segment is a treasure trove of insights. It begins by elucidating the critical role of collections analytics, unraveling how data management, reporting, and workflow analysis amplify collections strategies. In subsequent chapters, it explores the arsenal of software, tools, and operational reporting mechanisms employed in this domain, enhancing operational efficiencies and agent performance. The book delves into the dynamic realm of collections automation, highlighting the transformative impact of automated systems on debt recovery, while meticulously detailing the top-tier software and tips for selecting optimal automation tools. Moreover, it offers an in-depth exploration of collections performance measurement, unveiling key performance indicators (KPIs) crucial for gauging efficiency. Chapters dedicated to recovery performance, strategy analysis, digitization, and the integration of AI and Machine Learning offer strategic insights into bolstering collections strategies and leveraging technological advancements for enhanced outcomes. Intriguingly it addresses the ethical and legal aspects surrounding the use of robots in basic calling and automated payment promises, providing guidance to navigate these complex territories. The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning and Performance Management is an indispensable guide for professionals, analyst and decision makers seeking a comprehensive understanding of collections analytics, automation, and leveraging cutting edge technologies for optimizing Debt Recovery strategies in todays dynamic financial landscape."

Collection Management Handbook

Collection Management Handbook
Author: A. Michael Coleman
Publisher: John Wiley & Sons
Total Pages: 306
Release: 2004-04-26
Genre: Business & Economics
ISBN: 047148394X
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You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!

The 5 Elements of the Highly Effective Debt Collector

The 5 Elements of the Highly Effective Debt Collector
Author: Timothy J. Daye
Publisher: iUniverse
Total Pages: 70
Release: 2011-07-13
Genre: Business & Economics
ISBN: 146203330X
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The 5 Elements of the Highly Effective Debt Collector is the first How to collect a debt book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agencys earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collectors efficiency and effectiveness in less than 30 days The 5 Elements principles and concepts were designs to ensure that no matter an individuals talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.

The Debt

The Debt
Author: Bill Arnold
Publisher:
Total Pages: 86
Release: 2012-05-25
Genre:
ISBN: 9780983083504
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Debt Collections: Stir-Fried or Deep-Fried?

Debt Collections: Stir-Fried or Deep-Fried?
Author: Steven F. Coyle
Publisher: ServiceWinners International Publishing
Total Pages: 273
Release: 2006-12-01
Genre: Business & Economics
ISBN: 9834262124
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A book for business people who want to reduce bad debts while maintaining customers’ goodwill. The book shows how you can put in place processes and systems to better manage your accounts receivables and reduce bad debts. The author believes that debtors won’t pay because you want them to pay; they pay because they want to pay and it’s the debt collector’s job to advise them ‘why’ they need to pay. The book tackles poor paymasters, how to lead a collection team, and new technologies for managing receivables. The book’s sections are geared for both managerial and non-managerial staff such as collectors. The techniques and models used are easy and practical to collect you more money. The author is an American living in Malaysia since 1995. He was a collection manager at Maxis Mobile and other companies in the U.S. He shares his experience and tips in order for you to collect more money, reduce bad debts, and keep more customers. His website: www.servicewinners.com

Art Of Debt Management

Art Of Debt Management
Author: Liv Babra
Publisher: FriesenPress
Total Pages: 86
Release:
Genre: Business & Economics
ISBN: 1525505386
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Many Canadians face financial crises at some time in their lives. While some debt problems require professional assistance, most are easily resolved if they’re caught early enough. The key to such resolutions is admitting you have a problem managing your personal financial life—and taking control of it. Otherwise, like a disease, personal debt will advance—unrestrained—into a compounded fear. And it’ll exhaust your energy and finances, strain your relationships, and challenge your mental and physical health, along the way. This book helps readers to determine the nature and severity of their debt issues and offers suggestions for both solving them, and avoiding them in the future. Covering areas such as “the danger signs,” student loans, and the distinction between proposals and bankruptcies, Art of Debt Management provides practical, intuitive advice for individuals suffering financial difficulties.

Debt Collection Made Easy

Debt Collection Made Easy
Author: Renton Management Services
Publisher:
Total Pages:
Release: 2008-09-01
Genre:
ISBN: 9780646500652
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