Central Service Technical Manual
Author | : IAHCSMM |
Publisher | : |
Total Pages | : |
Release | : 2016-01-01 |
Genre | : |
ISBN | : 9781495189043 |
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Author | : IAHCSMM |
Publisher | : |
Total Pages | : |
Release | : 2016-01-01 |
Genre | : |
ISBN | : 9781495189043 |
Author | : Sarah Hatter |
Publisher | : Cosupport |
Total Pages | : 216 |
Release | : 2014-02-04 |
Genre | : Customer relations |
ISBN | : 9780615962016 |
How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice
Author | : Microsoft Corporation |
Publisher | : Pearson Education |
Total Pages | : 823 |
Release | : 2012-01-15 |
Genre | : Computers |
ISBN | : 0735669791 |
Maximize the impact and precision of your message! Now in its fourth edition, the Microsoft Manual of Style provides essential guidance to content creators, journalists, technical writers, editors, and everyone else who writes about computer technology. Direct from the Editorial Style Board at Microsoft—you get a comprehensive glossary of both general technology terms and those specific to Microsoft; clear, concise usage and style guidelines with helpful examples and alternatives; guidance on grammar, tone, and voice; and best practices for writing content for the web, optimizing for accessibility, and communicating to a worldwide audience. Fully updated and optimized for ease of use, the Microsoft Manual of Style is designed to help you communicate clearly, consistently, and accurately about technical topics—across a range of audiences and media.
Author | : |
Publisher | : |
Total Pages | : 108 |
Release | : 1943 |
Genre | : |
ISBN | : |
Author | : United States. Occupational Safety and Health Administration |
Publisher | : |
Total Pages | : 98 |
Release | : 1990 |
Genre | : Industrial hygiene |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : |
Release | : 2003* |
Genre | : |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : |
Release | : 2002* |
Genre | : |
ISBN | : |
Author | : Andrew Sanchez |
Publisher | : Apress |
Total Pages | : 275 |
Release | : 2010-09-08 |
Genre | : Business & Economics |
ISBN | : 1430225483 |
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Author | : Ralph Wilson |
Publisher | : |
Total Pages | : 260 |
Release | : 1991 |
Genre | : Computers |
ISBN | : 9780938151142 |
Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
Author | : American Heart Association |
Publisher | : |
Total Pages | : |
Release | : 2020-10-21 |
Genre | : CPR (First aid) |
ISBN | : 9781616697693 |
Has companion: BLS basic life support provider manual.