ServiceNow IT Operations Management

ServiceNow IT Operations Management
Author: Ajaykumar Guggilla
Publisher: Packt Publishing Ltd
Total Pages: 258
Release: 2017-04-27
Genre: Computers
ISBN: 1785889818
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Align your business requirements with IT by implementing ServiceNow IT Operations with ease. About This Book Written to the latest specification, it will cover basic to advanced concepts and architecture. Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results. Who This Book Is For The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM. What You Will Learn Step by step guide in setting up each features with in ServiceNow ITOM Install and configure the required application or plugin Integrate with other provider services as deemed appropriate Explore Orchestration capabilities and how to analyze the data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Aims to cover the fundamentals concepts to advanced concepts Best practices and advanced features In Detail ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation. This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability. By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen. Style and approach This will be a step by step learning guide helping readers to implement ServiceNow IT Operations Management for their organization.

ServiceNow IT Operations Management

ServiceNow IT Operations Management
Author: Ajay Guggilla
Publisher:
Total Pages: 351
Release: 2017-03-31
Genre:
ISBN: 9781785889080
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Align your business requirements with IT by implementing ServiceNow IT Operations with easeAbout This Book* Written to the latest specification, it will cover basic to advanced concepts and architecture.* Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.* Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.Who This Book Is ForThe book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.What you will learn* Step by step guide in setting up each features with in ServiceNow ITOM* Install and configure the required application or plugin* Integrate with other provider services as deemed appropriate* Explore Orchestration capabilities and how to analyze the data* Learn about the ServiceNow graphical interface* Integrate with other applications within ServiceNow* Aims to cover the fundamentals concepts to advanced concepts* Best practices and advanced featuresIn DetailServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation.This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

ServiceNow Cookbook

ServiceNow Cookbook
Author: Ashish Rudra Srivastava
Publisher: Packt Publishing Ltd
Total Pages: 370
Release: 2017-02-28
Genre: Computers
ISBN: 1785884131
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Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment Comes with recipes to improve the way you design and create automated workflows Who This Book Is For This book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Perform core configuration and management tasks Use the ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with outside worlds by getting into Client and server scripting Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per the requirement Create and configure workflow activities In Detail ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. Style and approach This book follows a recipe-based problem-solution approach to address and dispel challenges faced when implementing and using ServiceNow on a regular basis.It will act as a quick solution when trying to solve specific problems without having to read an exhaustive tutorial.

Management of Technology and Operations

Management of Technology and Operations
Author: R. Ray Gehani
Publisher: John Wiley & Sons
Total Pages: 468
Release: 1998-09-14
Genre: Technology & Engineering
ISBN: 9780471179061
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An accessible source of winning technology managementstrategies In Management of Technology and Operations Ray Gehani reveals thebasic principles and best practices applied by toptechnology-driven organizations in the intensely competitive globalmarketplace. Using a model that technologists can relate to --ahigh-performance V-6 engine --he pinpoints the six sources ofcompetitive advantage that determine both short-term survival andmarket leadership over the long term. Then, with the help ofreal-life examples from leading technology-driven organizations, hedemonstrates how these global winners integrate project managementand pioneering leadership to exploit the full potential of each ofthese sources: * Research and development * Production automation and engineering * Information integration * Customer trust and market understanding * Reliability and quality promise * Building the best people. For working engineers and managers in technology-drivenorganizations of any size, this book provides a commonunderstanding of the goals and methods of managing technology andoperations. It is also an excellent text for upper-levelundergraduate and graduate students in science, engineering, andbusiness.

Operations Management

Operations Management
Author: Peter Jones
Publisher: Oxford University Press, USA
Total Pages: 473
Release: 2020
Genre: Industrial management
ISBN: 0198724357
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Concise, engaging, relevant: light on quantitative techniques and packed with cases offering a real-world perspective, this text provides the most accessible approach to operations management.

Service Operations Management

Service Operations Management
Author: Jonah C. Pardillo
Publisher:
Total Pages: 0
Release: 2019-11
Genre: Business & Economics
ISBN: 9781774072899
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Service Operations Management gives an introduction to service operations management and also talks about the customer experiences and satisfaction. It elaborates on the improvement of service processes and talks about the networking and technology. Also discussed in the book is the performance management in service operations, strategic changes and its management, innovations and their relationship with the service development and supply chain management and its role in service operations management. These give deep insights on the subject matter in order to provide good understanding of it

ServiceNow Application Development

ServiceNow Application Development
Author: Sagar Gupta
Publisher: Packt Publishing Ltd
Total Pages: 400
Release: 2017-09-25
Genre: Computers
ISBN: 1787129780
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Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow

PRODUCTION AND OPERATIONS MANAGEMENT

PRODUCTION AND OPERATIONS MANAGEMENT
Author: R. PANNEERSELVAM
Publisher: PHI Learning Pvt. Ltd.
Total Pages: 717
Release: 2012-03-02
Genre: Business & Economics
ISBN: 812034555X
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This widely adopted and well-established book, now in its Third Edition, provides the students of management and engineering with the latest techniques in production and operations management, considered so vital for maximizing productivity and profitability in business. What distinguishes the text is a comprehensive coverage of topics such as contract laws, capacity requirement planning, vendor evaluation including AHP method, quality function deployment, and enterprise resource planning. The new topics, which are of current interest, along with the characteristic features and easy-to-read style, would enhance the value of this text. The book is primarily intended as a text for postgraduate students of management, undergraduate students of mechanical engineering and undergraduate and postgraduate students of industrial, and production engineering courses. This profusely illustrated and well-organized text with its fine blend of theory and applications would also be useful for the practicing professionals. NEW TO THIS EDITION : Objective Type Questions at the end of each chapter Additional example problems in Chapters 5 and 17 XYZ, VED, FSN, and SDE analyses Process planning case study in Chapter 2 Case Study Questions in Chapters 2, 3, 4, 5, 6, 7, 9, 10, 11, 13, 14, and 15 Heuristic to minimise total tardiness in single machine scheduling KEY FEATURES : Focuses on productivity related concepts and techniques Provides solved examples at suitable places Includes sufficient tables and diagrams to illustrate the concepts Updates the reader with many efficient and modern algorithms Contains Answers to selected questions and Objective type questions

Advanced Operations Management

Advanced Operations Management
Author: David Loader
Publisher: John Wiley & Sons
Total Pages: 352
Release: 2007-01-11
Genre: Business & Economics
ISBN: 0470031794
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In the fast changing business and financial markets, the role of operations manager is crucially important to any organisation. As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases. This book follows on from Fundamentals of Global Operations Management, 2e (0470026537). Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost-effectively. He covers the key aspects of the role, which include managing risk, people and clients.

WCOM (World Class Operations Management)

WCOM (World Class Operations Management)
Author: Carlo Baroncelli
Publisher: Springer
Total Pages: 280
Release: 2016-05-03
Genre: Technology & Engineering
ISBN: 3319301055
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This book deals with World Class Operations Management (WCOM), detailing its principles, methods and organisation, and the results that this approach can bring about. Utilising real-world case studies illustrated by companies that have adopted this model (interviews with Saint-Gobain, L’Oréal, Tetra Pak, Bemis, and Bel Executives), it describes common patterns drawn from decades of hands-on experience, so as to present a theoretical approach together with the concrete application of its principles. WCOM, adopted by several multinational companies, is one of the more innovative management practises, as it integrates the best Continuous Improvement approaches (Lean, Total Productive Management, World Class Manufacturing) as well as the most innovative approaches in human dynamics like Change Leadership, Performance Behavior, Shingo Model, to name a few. Every book’s chapter has been authored by an expert in these different fields, thus revealing the synergy among the different practices, which is one of the distinguishing and successful aspects of WCOM Maximising reader insights into the successful implementation of such an approach, and explaining not only its potentialities, but also its implementation dynamics, the critical points and the ways it can be integrated into different situations, this book is also about how to create a culture of excellence that is sustainable over a long period of time and delivers consistent (or ever-improving) results.