Service Quality of Online Stores A Case Study of Impact of Service Quality on Customers Satisfaction and Perceptions

Service Quality of Online Stores A Case Study of Impact of Service Quality on Customers Satisfaction and Perceptions
Author: Abhishek Palasia A
Publisher: Independent Author
Total Pages: 0
Release: 2023-04-09
Genre: Business & Economics
ISBN: 9781805254768

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In this paper we study various key factors affecting Online-Service quality dimensions, customer satisfaction and perception. The topic of online consumer perception and satisfaction has been examined under various contexts over the years. In spite of the fact that analysts from an assortment of business controls have gained noteworthy ground in the course of recent years, the extent of these investigations are somewhat wide, the examinations show up generally divided and no binding together hypothetical model is found in this exploration territory. This proposed system not just furnishes us with a strong perspective on online purchaser discernment and fulfilment, yet additionally fills in as a notable rule for specialists around there. In this research we will study the key dimensions of online shopping as perceived by consumers in India and the different demographic factors affecting on online shopping behaviour of consumers. There are many factors affecting on online shopping behaviour of consumer. The impact of Demographic factors of consumers on on-line shopping has parameters like satisfaction with on-line shopping, future purchase intention, frequency of on-line shopping, numbers of items purchased, and overall spend on on-line shopping. The view of online customers is free of their age and gender however not autonomous of their capability and orientation. Such an observation is probably going to turn into a conclusive factor in influencing shoppers' conduct. In online shopping because of existence of countless Internet vendors globally, the importance of dimensions' increases. E-retailers should make their site more secure and guarantee clients for conveyance of their items. They need to give quality and creative items. There are many reasons for such a rapid developing of internet shopping, which mainly due to the benefits that internet provides.

Contemporary Journal of Education and Business (CJEB)

Contemporary Journal of Education and Business (CJEB)
Author:
Publisher: NDALAHWA MUSA MASANJA
Total Pages: 252
Release: 2024-07-02
Genre: Business & Economics
ISBN:

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The Contemporary Journal of Education and Business (CJEB) is bi-annual professional publication that publishes information, views, opinions and well- researched articles in contemporary issues in education and business. These scholarly articles are useful for scholars, students, researchers, business executives, educators and business practitioners. The articles published observe to high quality and context that the Editorial Board believes would be a significant contribution to the international community of scholars and readers.

Service Quality

Service Quality
Author: Roland T. Rust
Publisher: SAGE Publications
Total Pages: 201
Release: 1993-11-15
Genre: Business & Economics
ISBN: 1506332676

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The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing. Designed to advance the practice of delivering superior service, the field′s leading scholars and practitioners present a wealth of ideas that include measuring the managerial impact of service quality improvement, new methods of assessing the various elements of service quality, and philosophies about the nature of customer value. Presenting diverse points of view and revealing a variety of emerging ideas, the editors conclude with a look toward the future of service quality. An exhilarating--and sometimes demanding--change of pace, Service Quality is essential for professionals, researchers, scholars, and students in marketing studies.

Handbook of Research on the Interplay Between Service Quality and Customer Delight

Handbook of Research on the Interplay Between Service Quality and Customer Delight
Author: Sarma, Sarmistha
Publisher: IGI Global
Total Pages: 462
Release: 2023-01-31
Genre: Business & Economics
ISBN: 1668458551

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Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. The Handbook of Research on the Interplay Between Service Quality and Customer Delight considers how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Covering key topics such as buyer funnels, consumer dissonance, and digital solutions, this reference work is ideal for business owners, managers, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.

Effects of Perceived Service Quality on Customer Loyalty and Repurchase Intentions. The Mediating Role of Customer Satisfaction

Effects of Perceived Service Quality on Customer Loyalty and Repurchase Intentions. The Mediating Role of Customer Satisfaction
Author: Shahrukh Salman
Publisher: Anchor Academic Publishing
Total Pages: 57
Release: 2017-09-19
Genre: Business & Economics
ISBN: 3960676875

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The primary objective of this study is to gauge the effect of perceived service quality on customer loyalty and repurchase intentions through customer satisfaction in Lahore, Pakistan. Therefore, the significance of customer satisfaction for customer loyalty and repurchase intentions is explained. Customer satisfactions play a mediating role between perceived service qualities, customer loyalty and repurchase intentions. The population of the research is constituted of the potential customers of Lahore and the sample size amounts to 230.

The Impact of Service Quality on Consumer Loyalty

The Impact of Service Quality on Consumer Loyalty
Author: Dr. David Ackah
Publisher: GRIN Verlag
Total Pages: 38
Release: 2014-11-10
Genre: Business & Economics
ISBN: 3656834784

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Research Paper (postgraduate) from the year 2013 in the subject Economics - International Economic Relations, grade: A, ( Atlantic International University ) (School of Business and Economics), language: English, abstract: The study explores the relationship between service quality and customer satisfaction on customer loyalty with regards to services provided by All Needs Supermarket, located in Takoradi. To achieve the objective of the study, quantitative method was used for the statistical analysis and convenience sampling for selecting customers. The researcher used the self-administered questionnaire as a method for collecting data from the sample consists of 101customers randomly selected from the population frame. The results show that both service quality and customer satisfaction significantly affect the level of customer loyalty of the customers of All needs supermarket, Takoradi. It was therefore, recommended that staff of All needs supermarket should pay special attention to their service quality and the factors that drive customer satisfaction.

Empirical Studies of an Internet and Service Based Economy

Empirical Studies of an Internet and Service Based Economy
Author: Nabaz T. Khayyat
Publisher: Springer Nature
Total Pages: 414
Release: 2023-07-07
Genre: Business & Economics
ISBN: 9819933897

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This book is a collection of eight studies covering several areas pertinent to the current technological and banking services situation in the Kurdistan region of Iraq. The economy of the Kurdistan Region of Iraq (KRI) is mainly dependent on oil revenue. The oil export revenue constitutes more than 90% of the government’s fiscal revenue. In addition to that, the public sector plays an excessive role in the economy, with public spending to GDP being over 70% while revenue from taxation constitutes less than 30% of total revenue. As the economy is not diversified, there is a large gap between demand and supply of locally produced tradeable goods, leaving the KRI economy highly dependent on imports. Another structural challenge of the KRI economy is its dependence on cash and a weekly financial system. Although the region has witnessed extraordinary economic growth from 2008 to 2014, the growth rate decreased from 8 to 1 percent, trade and investment dropped to 5 percent, and the unemployment rate significantly increased to over 20% by the end of the year 2019. To maintain the progress of economic development, it is necessary to upgrade the country’s industrial structure in order to be able to generate more value-added products, which requires advancement in technological infrastructure to employ more sophisticated technologies. There is not much written about Kurdistan and its economy, and yet there is a comprehensive development plan and resources to be used for education, research, rehabilitation, development, and reconstruction. As such, this book would be of interest to researchers, decision-makers, governmental and non-governmental organizations, undergraduate and graduate students, and the general public with an interest in the Middle East and contemporary Kurdish issues. It is a good up-to-date handbook for policymakers and NGOs involved in the rehabilitation, reconstruction, and development of Iraq.

Proceedings of the 8th International Conference on Communication and Media 2022 (i-COME 22)

Proceedings of the 8th International Conference on Communication and Media 2022 (i-COME 22)
Author: Adibah Ismail
Publisher: Springer Nature
Total Pages: 571
Release: 2023-10-01
Genre: Social Science
ISBN: 238476098X

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This is an open access book.We would like to welcome you to the official website of the 8th International Conference on Communication and Media 2022 (i-COME’22). This biennial event is organized by the Department of Communication, School of Multimedia Technology and Communication, Universiti Utara Malaysia and will be held on 1 – 3 October 2022, virtually. The conference provides an opportunity to researchers, practitioners and students to interact and share their experience and knowledge in communication and media. I-COME’22 provides an excellent international platform for knowledge sharing in the areas of communication and media, as well as providing an ideal environment for new collaborations and meeting scholars and experts in the areas of communication and media. I-COME’22 welcomes participants from all over the world who are interested in communication and media, especially how globalization and current situation affects the future landscape of the fields. The aim of the conference is to provide platform for scholars, researchers and practitioners from both academia and industry to meet and share the advanced development and changes in both areas. The conference also hopes to discuss the innovative discovery of research level and promote international scientific cooperation and exchange of ideas among researchers and practitioners. Our conference relies on a wide range of challenges and issues in the fields of communication and media which will be presented through keynote addresses, plenary sessions, presentations by distinguished scholars and practitioners, and doctoral colloquium which is specially designed for post graduate students to share their experiences. The highlight of the conference will be the award presentation during the closing ceremony which will be given as recognition to the outstanding work of the selected researchers.

Proceedings of the International Conference on Advanced Intelligent Systems and Informatics 2020

Proceedings of the International Conference on Advanced Intelligent Systems and Informatics 2020
Author: Aboul Ella Hassanien
Publisher: Springer Nature
Total Pages: 893
Release: 2020-09-19
Genre: Technology & Engineering
ISBN: 3030586693

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This book presents the proceedings of the 6th International Conference on Advanced Intelligent Systems and Informatics 2020 (AISI2020), which took place in Cairo, Egypt, from October 19 to 21, 2020. This international and interdisciplinary conference, which highlighted essential research and developments in the fields of informatics and intelligent systems, was organized by the Scientific Research Group in Egypt (SRGE). The book is divided into several sections, covering the following topics: Intelligent Systems, Deep Learning Technology, Document and Sentiment Analysis, Blockchain and Cyber Physical System, Health Informatics and AI against COVID-19, Data Mining, Power and Control Systems, Business Intelligence, Social Media and Digital Transformation, Robotic, Control Design, and Smart Systems.