Service Operations Management Ebook O4
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Author | : Robert Johnston |
Publisher | : Pearson Higher Ed |
Total Pages | : 633 |
Release | : 2020-10-29 |
Genre | : Business & Economics |
ISBN | : 1292098023 |
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Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real.
Author | : David W. Parker |
Publisher | : Edward Elgar Publishing |
Total Pages | : 608 |
Release | : 2018-06-29 |
Genre | : Business & Economics |
ISBN | : 1788115945 |
Download Service Operations Management, Second Edition Book in PDF, Epub and Kindle
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Author | : Robert Johnston |
Publisher | : Pearson Higher Ed |
Total Pages | : 489 |
Release | : 2012-08-07 |
Genre | : Business & Economics |
ISBN | : 0273740490 |
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Author | : David W. Parker |
Publisher | : Edward Elgar Publishing |
Total Pages | : 0 |
Release | : 2012 |
Genre | : Customer services |
ISBN | : 9781781007860 |
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An important book for educators, students and professional managers. It blends conceptual frameworks with new, practical case studies.
Author | : J. Nevan Wright |
Publisher | : Cengage Learning EMEA |
Total Pages | : 376 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : |
Download The Management of Service Operations Book in PDF, Epub and Kindle
The Management of Service Operations draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for developing and implementing value adding strategies are provided and everyday examples are drawn on to give practical advice on how to make more efficient use of resources in order to gain competitive advantage. The text concludes with a chapter on change management designed to alter the culture of an organization in order to motivate staff to achieve common goals.
Author | : Robert G. Murdick |
Publisher | : Prentice Hall |
Total Pages | : 616 |
Release | : 1990 |
Genre | : Business & Economics |
ISBN | : 9780205122509 |
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Author | : Robert Johnston |
Publisher | : Pearson Education |
Total Pages | : 1140 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9780273683674 |
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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Author | : John McManus |
Publisher | : Bloomsbury Publishing |
Total Pages | : 318 |
Release | : 2019-10-12 |
Genre | : Business & Economics |
ISBN | : 1137609230 |
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This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
Author | : |
Publisher | : |
Total Pages | : 449 |
Release | : 1996 |
Genre | : |
ISBN | : |
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Author | : James A. Fitzsimmons |
Publisher | : McGraw-Hill College |
Total Pages | : 449 |
Release | : 1982-01-01 |
Genre | : Business & Economics |
ISBN | : 9780070212152 |
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Includes index.