Return on Investment in Training and Performance Improvement Programs

Return on Investment in Training and Performance Improvement Programs
Author: Jack J. Phillips
Publisher: Routledge
Total Pages: 245
Release: 1997
Genre: Business & Economics
ISBN: 9780884154921
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This book guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. You get user-friendly ROI calculations, plus ten post-program data collection methods, ten strategies for determining the amount of improvement that is directly linked to training programs, and ten techniques for converting both hard and soft data to monetary values. This book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes you through the ROI process step-by-step.

Return on Investment in Training and Performance Improvement

Return on Investment in Training and Performance Improvement
Author: Patricia Pulliam Phillips
Publisher:
Total Pages: 0
Release: 2024
Genre: Business & Economics
ISBN: 9780367855727
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"The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patti P. Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition expands upon and updates the second edition with chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides relevant examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers"--

Measuring ROI in Learning & Development

Measuring ROI in Learning & Development
Author: Patricia Pulliam Phillips
Publisher: Association for Talent Development
Total Pages: 355
Release: 2011-12-21
Genre: Business & Economics
ISBN: 1607287854
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How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ROI in learning and performance improvement programs has produced a book filled with functional, pragmatic suggestions and examples that can be implemented in the real world. Measuring ROI in Learning & Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs. Specific topics covered include: examination of selected case studies, many of which employ the ROI Methodology definition and discussion of the ROI Methodology, and suggestions on how to best implement it exploration of best practices in measurement and evaluation of ROI discussion of various ROI data collection plans coverage of data analysis strategies and program assessment protocols analysis of program costs. Measuring ROI in Learning and Development provides comprehensive coverage of all aspects of developing, creating, implementing, maintaining, and assessing an effective, productive ROI-measurement program. With its explanation of the ROI Methodology; presentation of numerous case studies; extensive documentation and analysis of best practices; and consideration of such important issues as cost, data collection, and program assessment, this title is the most complete resource available for those involved with measuring ROI.

Measuring Return on Investment

Measuring Return on Investment
Author: Jack J. Phillips
Publisher: ASTD
Total Pages: 310
Release: 1994
Genre: Business & Economics
ISBN:
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This title presents numerous case studies on how to prove the dollar-for-dollar ROI and worth of training and development programs.

Understanding the Basics of Return on Investment in Training

Understanding the Basics of Return on Investment in Training
Author: Patricia Pulliam Phillips
Publisher: Kogan Page Publishers
Total Pages: 118
Release: 2002
Genre: Business & Economics
ISBN: 9780749438913
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Measuring return on investment in training is now a big issue. The author of Understanding the Basics of Return on Investment in Training helps trainers and senior resource staff understand how to assess both the tangible and intangible benefits of their training programmes. Worked examples show how all aspects of training effectiveness can be assessed.

Return on Investment in Training and Performance Improvement Programs

Return on Investment in Training and Performance Improvement Programs
Author: Patricia Pulliam Phillips
Publisher: Taylor & Francis
Total Pages: 438
Release: 2024-05-01
Genre: Business & Economics
ISBN: 104002307X
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The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.

Maximizing Return on Investment Using ERP Applications

Maximizing Return on Investment Using ERP Applications
Author: Arthur J. Worster
Publisher: John Wiley & Sons
Total Pages: 228
Release: 2012-08-24
Genre: Business & Economics
ISBN: 1118467000
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Step-by-step guidance to achieving maximum return on investment for your company Written by Arthur Worster, Thomas Weirich, and Frank Andera, industry experts at the forefront of the business processes arena, Maximizing Return on Investment Using ERP Applications provides accountants, IT executives, and finance professionals with a new way of looking at enterprise resource planning (ERP)-driven business improvement programs. This timely book explores how leadership can view its organization as an integrated enterprise and what this change in perception might suggest. It considers various aspects of running a business and how a different approach may present new insight. Incorporates all aspects of gaining "Return on Investment" from ERP investments Considers change management from all angles, including working with the executive levels on defining return on investment cases, working through political and cultural issues at the executive leadership level Includes a companion website featuring exercises, reference materials, and case studies With the rapid implementation of ERP systems worldwide, business executives often have difficulty in determining the return on investment from such systems. Along with a companion website featuring exercises, reference materials, and case studies, Maximizing Return on Investment Using ERP Applications offers straightforward and hands-on guidance to lead your organization through the change process and ensure that the intended benefits can be achieved.

Proving the Value of Soft Skills

Proving the Value of Soft Skills
Author: Patricia Pulliam Phillips
Publisher: Association for Talent Development
Total Pages: 328
Release: 2020-08-04
Genre: Business & Economics
ISBN: 1950496643
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A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Handbook of Training Evaluation and Measurement Methods

Handbook of Training Evaluation and Measurement Methods
Author: Jack J. Phillips
Publisher: Routledge
Total Pages: 440
Release: 2012-08-21
Genre: Business & Economics
ISBN: 1136010424
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This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

The ROI Fieldbook

The ROI Fieldbook
Author: Patricia Pulliam Phillips
Publisher: Routledge
Total Pages: 401
Release: 2007
Genre: Business & Economics
ISBN: 0750676221
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Accompanying CD-ROM contains ... "dozens of tools, instruments, and templates ... [and] a thorough case study which is aligned with each fieldbook chapter to present how the ROI process and guiding principles are applied ... [and] interactive material such as "Are you ready for ROI?"--A self-assessment test. Other material includes templates for data collection, ROI analysis plan, action plan, and a cost summary sheet."--Page 4 of cover.