Retailing Smarts: Workbook 6

Retailing Smarts: Workbook 6
Author: NRF Foundation
Publisher: Axzo Press
Total Pages: 84
Release: 2006-05
Genre: Business & Economics
ISBN: 9781423950721

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In Workbook 6: Building the Sale, the retail sales associate will learn how to suggest additional merchandise to the customer, how to keep current on advertising and promotions, how to see the positive side of returns, and how to apply effective telephone sales techniques. By using these methods to build sales, the sales associate can help enhance customer satisfaction and loyalty.

Retailing Smarts: Workbook 11

Retailing Smarts: Workbook 11
Author: Crisp
Publisher: Axzo Press
Total Pages: 96
Release: 2006-06
Genre:
ISBN: 9781423950776

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In Workbook 11: Stocking the Shelves, the retail sales associate will learn how to check in merchandise, how to assure accurate pricing, how to review stock and restock as necessary, how to prepare returned merchandise for resale, how to return inventory, and how to identify and handle damaged items appropriately. By learning good inventory management, the sales associate can help increase the store's profitability and provide good customer service.

Retailing Smarts: Workbook 9

Retailing Smarts: Workbook 9
Author: Crisp
Publisher: Axzo Press
Total Pages: 88
Release: 2006-05-09
Genre:
ISBN: 9781423950752

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In Workbook 9: Preventing Loss, the retail sales associate will learn how to alert the customer to his or her presence, how to attach and remove security devices, how to report stock shrinkage and security violations, how to monitor floor merchandise, and how to alert other sales associates to suspicious customers. By learning how to prevent loss due to shoplifting and fraud, the sales associate can help play a key role in protecting company assets and ensuring that the store is profitable.

Retailing Smarts: Workbook 7

Retailing Smarts: Workbook 7
Author: Crisp
Publisher: Axzo Press
Total Pages: 48
Release: 2006-05
Genre:
ISBN: 9781423950738

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In Workbook 7: Closing the Sale, the retail sales associate will learn how to recognize buying signals, how to ask for the sale, and how to suggest helpful add-ons. By helping customers feel good about their purchase decisions, the sales associate can help make the shopping experience positive and rewarding for everyone.

Retailing Smarts: Workbook 3

Retailing Smarts: Workbook 3
Author: Robert Taggart
Publisher: Axzo Press
Total Pages: 54
Release: 2006-05-01
Genre: Consumer complaints
ISBN: 9781423950691

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In Workbook 3: Build a Continuing Relationship, the retail sales associate will learn how to honor manufacturers' warranties, how to adhere to the company's return policy, and how to handle customer complaints graciously. By showing the customer that the store stands behind what it sells, the sales associate can help extend the customer relationship beyond the initial sale and build customer loyalty. Benefits: * This workbook-style book is designed to be "read with a pencil." * It is an excellent workbook for self-study, as well as classroom learning. * A 25 question assessment is available.

Retailing Smarts: Workbook 12

Retailing Smarts: Workbook 12
Author: Crisp
Publisher: Axzo Press
Total Pages: 88
Release: 2006-06
Genre:
ISBN: 9781423950783

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In Workbook 12: Keeping Up Appearances, the retail sales associate will learn how to check in merchandise, how to organize and maintain supplies, how to organize the stockroom and storage areas, how to arrange and maintain merchandise displays, and how to dismantle and replace displays. By learning the value of maintaining the appearance of the store, the sales associate can help leave a pleasant image in the customers' minds, and keep them coming back for more.

Retailing Smarts: Workbook 1

Retailing Smarts: Workbook 1
Author: Crisp
Publisher: Axzo Press
Total Pages: 0
Release: 2006-05
Genre:
ISBN: 9781423950820

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In Workbook 1: Get to Know Your Customer, the retail sales associate will learn how to determine customers' needs by listening and asking questions, how to give customers an appropriate greeting, and how to refer customers elsewhere when necessary. By building relationships carefully, the retail sales associate can help create loyalty so customers will return again and again. Benefits: * This worbook-style book is designed to be "read with a pencil." * It is an excellent workbook for self-study, as well as classroom learning. * A 25 question assessment is available.

Retailing Smarts: Workbook 10

Retailing Smarts: Workbook 10
Author: Crisp
Publisher: Axzo Press
Total Pages: 56
Release: 2006-06
Genre:
ISBN: 9781423950769

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In Workbook 10: Promoting Safety, the retail sales associate will learn how to report safety problems in the store or department, how to follow emergency procedures, and how to maintain accurate safety records. By ensuring the store is a safe place to work and shop, the sales associate can become an even more valuable and successful employee.

Smart Retail

Smart Retail
Author: Richard Hammond
Publisher: Pearson UK
Total Pages: 350
Release: 2017-01-16
Genre: Business & Economics
ISBN: 1292082216

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The Psychology of Smart Investing

The Psychology of Smart Investing
Author: Ira Epstein
Publisher: John Wiley & Sons
Total Pages: 266
Release: 1992-11-11
Genre: Business & Economics
ISBN: 9780471550716

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Written by a board-certified psychiatrist and the founder of Chicago's best-known brokerage firm, it contains the psychological tools essential to breaking through mental barriers in order to achieve a successful mindset. Examines such common psychological traps as loneliness, poor self-esteem, depression, wishful thinking, self-destructiveness, addiction to playing the markets, revenge and internal conflicts. Packed with anecdotes and case histories, it includes insights drawn from two unusual investor surveys--typical investors versus famous investors and market ``gurus.''