Managing and Resolving Workplace Conflict

Managing and Resolving Workplace Conflict
Author: David Lewin
Publisher: Emerald Group Publishing
Total Pages: 279
Release: 2016-07-26
Genre: Business & Economics
ISBN: 1786350599

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Volume 22 of Advances in Industrial and Labor Relations focuses on new approaches to managing resolving workplace disputes and alternative dispute resolution (ADR) from both theoretical and empirical perspectives and includes contributions from leading international scholars, including J. Ryan Lamare, William K Roche and Paul L. Latreille.

Industrial Conflict

Industrial Conflict
Author: Arthur William Kornhauser
Publisher:
Total Pages: 578
Release: 1954
Genre: Industrial relations
ISBN:

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Managing Conflict

Managing Conflict
Author: David Liddle
Publisher: Kogan Page Publishers
Total Pages: 321
Release: 2017-09-03
Genre: Business & Economics
ISBN: 0749480890

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Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.

Workplace Dispute Resolution

Workplace Dispute Resolution
Author: Sandra E. Gleason
Publisher: MSU Press
Total Pages: 320
Release: 1997
Genre: Business & Economics
ISBN:

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Dispute management in the U.S. currently accepts workplace conflicts as a necessary part of organizational life. Having an effective dispute management system means providing the methods to resolve a dispute that matches the type and stage to which it has progressed while also serving the needs of those who use the system. Contributors to this collection provide a variety of viewpoints, including international perspectives, that help explain why employers who are committed to effective dispute management will use a combination of preventive and remedial dispute resolution mechanisms to address conflicts based primarily on interests, rights, or power. Several essays also investigate how the interpersonal nature of a relationship between people determines the method selected to handle disputes, the impact of the lens of gender on our thinking about negotiation as a social activity for problem solving, and the tension between self-interest and fairness in negotiation and the use of justifications and impression management to resolve this tension.

Labour Dispute Resolution

Labour Dispute Resolution
Author: Robert Heron
Publisher: International Labour Office
Total Pages: 52
Release: 1999
Genre: Business & Economics
ISBN: 9789221114161

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Conflict Management and Industrial Relations

Conflict Management and Industrial Relations
Author: G.B.J. Bomers
Publisher: Springer Science & Business Media
Total Pages: 455
Release: 2013-06-29
Genre: Business & Economics
ISBN: 9401711321

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This volume contains a selection of the most notable contributions delivered at the research conference "Industrial Relations and Conflict Management: Different Ways of Managing Conflict," which was hosted by the Nether lands School of Business in July 1980. Held at Nijenrode Castle, the confer ence brought together an international gathering of thirty-five of the most distinguished scholars in these fields to present research papers and to en gage in round-table discussions. One of the principal aims of the conference was to explore cross-links and differences between the areas of conflict management and industrial relations in an international context. The book opens with a chapter by George Strauss, who provides an in troduction to and an overall view of the subject matter covered. The chap ters that follow in Part I deal with differing conflict conditions and defini tions and their implications for managing conflict. The manifestations of conflict and different modes of conflict management are the subject of the chapters in Part II. In Part III, three empirical studies of conflict are dis cussed. Part IV is concerned with comparative industrial relations, while value issues and conflict are the focus of Part V. Finally, in the Epilogue the participant feedback regarding the conference is reviewed.

Managing Industrial Conflicts

Managing Industrial Conflicts
Author: Charles J. Margerison
Publisher:
Total Pages: 108
Release: 1975
Genre: Labor disputes
ISBN:

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Monograph on labour dispute settlement in the UK - advocates third party conciliation to prevent labour conflicts, and presents case studies showing how such mediation has been and can be successfully achieved within the existing labour relations structure. Diagrams, references and statistical table.

Mediation in Collective Labor Conflicts

Mediation in Collective Labor Conflicts
Author: Martin C. Euwema
Publisher: Springer
Total Pages: 339
Release: 2019-05-28
Genre: Psychology
ISBN: 3319925318

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This open access book opens up the black box of mediation in collective conflicts through the analyses and comparisons of various systems. Mediation and related third party interventions such as conciliation and facilitation are discussed as effective prevention and regulation tools for different types of collective labor conflicts. These interventions fit in a new developed five-phase model of collective conflicts in organizations, going from capacity building in latent conflicts, through conciliation, mediation and arbitration in escalating phases, to rebuilding of trust after hot conflicts. The authors promote understanding and discussion with regards to labor mediation systems, presenting comparative research on the perspectives of mediators and users of mediation. This book describes and analyses laws, regulations and practices of mediation in seventeen countries, with a relative strong emphasis on Europe. Part 1 presents theoretical frameworks on conciliation and mediation in collective labor conflicts. Part 2 presents regulations and practices in 12 European countries: Belgium, Denmark, Estonia, France, Italy, Poland, Portugal, Spain, The Netherlands, and the United Kingdom. Part 3 discusses mediation in these collective conflicts in Australia, China, India, South Africa and the USA. Part 4 offers conclusions and ways forward. This book offers analyses, good practices and developments for third party intervention in collective labor conflicts in global and local changing environments. This book is a must-read for policy makers, , social partners at different levels, as well as scholars and practitioners in industrial relations, human resources management and conflict management, particularly conciliators and mediators.

Labour Dispute Resolution

Labour Dispute Resolution
Author: John Brand
Publisher: Juta
Total Pages: 338
Release: 1997
Genre: Law
ISBN:

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With the passing of the Labour Relations Act No. 66 of 1995, the face of South African labour law was fundamentally changed. This book is a practical guide to aid employees, employers, trade unions and employer organisations (and their representatives) through various processes used to resolve disputes. The book is neither academic nor legal, but rather informs the reader as to the labour dispute processes and how to prepare and participate in those processes. Labour Dispute Resolution gives overviews of new dispute resolution systems and their institutions. It guides readers through the procedures and institutions to which they should refer disputes.