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| Author | : Robbie Wheeler |
| Publisher | : Robbie Wheeler |
| Total Pages | : 96 |
| Release | : 2020-11-15 |
| Genre | : Business & Economics |
| ISBN | : 9781637327364 |
Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.
| Author | : Melinda Nykamp |
| Publisher | : AMACOM/American Management Association |
| Total Pages | : 212 |
| Release | : 2001 |
| Genre | : Business & Economics |
| ISBN | : 9780814406229 |
This text provides step-by-step guidelines for implementing customer relationship management (CRM) throughout an organization. This book explains: the benefits of CRM, the planning, change management, business metrics and analytics, systems and technology, and measuring the impact of CRM.
| Author | : Francis Buttle |
| Publisher | : Routledge |
| Total Pages | : 495 |
| Release | : 2009 |
| Genre | : Business & Economics |
| ISBN | : 1856175227 |
This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
| Author | : Gerardus Blokdyk |
| Publisher | : 5starcooks |
| Total Pages | : 326 |
| Release | : 2018-10-17 |
| Genre | : |
| ISBN | : 9780655432920 |
Online Community Portals for Enhanced Relationship Management Relationship Management How can the value of Relationship Management be defined? What other areas of the organization might benefit from the Relationship Management team's improvements, knowledge, and learning? If substitutes have been appointed, have they been briefed on the Relationship Management goals and received regular communications as to the progress to date? What new services of functionality will be implemented next with Relationship Management ? This premium Relationship Management self-assessment will make you the credible Relationship Management domain visionary by revealing just what you need to know to be fluent and ready for any Relationship Management challenge. How do I reduce the effort in the Relationship Management work to be done to get problems solved? How can I ensure that plans of action include every Relationship Management task and that every Relationship Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Relationship Management costs are low? How can I deliver tailored Relationship Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Relationship Management essentials are covered, from every angle: the Relationship Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Relationship Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Relationship Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Relationship Management are maximized with professional results. Your purchase includes access details to the Relationship Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
| Author | : Gerardus Blokdyk |
| Publisher | : |
| Total Pages | : 0 |
| Release | : |
| Genre | : |
| ISBN | : 9781867499053 |
| Author | : Gerardus Blokdyk |
| Publisher | : 5starcooks |
| Total Pages | : 310 |
| Release | : 2019-09-05 |
| Genre | : Business & Economics |
| ISBN | : 9780655912057 |
Do you have a jointly developed strategic framework in place with your partner(s)? How does integrating web-based technology improve business processes? Are strategic partnerships users/departments involved in the capacity planning? In what way(s) did marketing research help shape CRM? At what point do you begin to offer reciprocal benefits? This best-selling Business Relationship Management self-assessment will make you the principal Business Relationship Management domain visionary by revealing just what you need to know to be fluent and ready for any Business Relationship Management challenge. How do I reduce the effort in the Business Relationship Management work to be done to get problems solved? How can I ensure that plans of action include every Business Relationship Management task and that every Business Relationship Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Business Relationship Management costs are low? How can I deliver tailored Business Relationship Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Business Relationship Management essentials are covered, from every angle: the Business Relationship Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Business Relationship Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Business Relationship Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Business Relationship Management are maximized with professional results. Your purchase includes access details to the Business Relationship Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Business Relationship Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
| Author | : Gerardus Blokdyk |
| Publisher | : 5starcooks |
| Total Pages | : 310 |
| Release | : 2020-01-09 |
| Genre | : |
| ISBN | : 9781867300564 |
Is a Customer-relationship management breakthrough on the horizon? What is the context? What are evaluation criteria for the output? How do you verify if Customer-relationship management is built right? What are the implications of the one critical Customer-relationship management decision 10 minutes, 10 months, and 10 years from now? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Relationship Management investments work better. This Customer Relationship Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Relationship Management Self-Assessment. Featuring 947 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Relationship Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Relationship Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Relationship Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Relationship Management Scorecard, you will develop a clear picture of which Customer Relationship Management areas need attention. Your purchase includes access details to the Customer Relationship Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Relationship Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
| Author | : Gerardus Blokdyk |
| Publisher | : 5starcooks |
| Total Pages | : 320 |
| Release | : 2019-06-27 |
| Genre | : |
| ISBN | : 9780655805229 |
Does your organization have a solid Partner Relationship Management (PRM) program in place? Did you develop a typical supplier relationship management lifecycle? What criteria do you evaluate for prospective partners? What is the Competition Doing? Which factors cause business relationship partners to commit to each other? This one-of-a-kind Relationship Management self-assessment will make you the credible Relationship Management domain veteran by revealing just what you need to know to be fluent and ready for any Relationship Management challenge. How do I reduce the effort in the Relationship Management work to be done to get problems solved? How can I ensure that plans of action include every Relationship Management task and that every Relationship Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Relationship Management costs are low? How can I deliver tailored Relationship Management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Relationship Management essentials are covered, from every angle: the Relationship Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Relationship Management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Relationship Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Relationship Management are maximized with professional results. Your purchase includes access details to the Relationship Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Relationship Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
| Author | : Stephen Easton |
| Publisher | : Apress |
| Total Pages | : 183 |
| Release | : 2014-06-14 |
| Genre | : Business & Economics |
| ISBN | : 1430262605 |
There’s a new buzz phrase in the air: Supplier Relationship Management (SRM). Corporate executives know it’s necessary, but there’s only one problem. Nobody yet knows how to do it. Or they think it’s all about bashing your vendors over the head until they reduce the price another 4%. Supplier Relationship Management: How to Maximize Vendor Value and Opportunity changes all that. Containing the best and most innovative advice from the operations and procurement experts at consultant AT Kearney, this book shows that SRM is at root a strategic discussion requiring cross-functional interaction and internal alignment at the highest levels. It requires an honest appraisal of the value that suppliers now bring to your firm, as well as their potential value. It then requires a frank and constructive business-to-business dialogue about how to improve the relationship. When this happens, a company reaps myriad benefits, ranging from new opportunity to added value to competitive advantage—and, quite likely, to overall (and sometimes substantial) cost reductions. This book shows the most concrete methods you can use today to: Identify value-adding opportunities in the supply chain Work closely with suppliers to maximize the benefits Work the "Critical Cluster" of suppliers, where the greatest opportunity for advantage lies Review suppliers to encourage constant gains in quality and cost Turn your SRM strategy into a major competitive advantage Supplier Relationship Management introduces and explains the Supplier Interaction Model, a key tool that will help you get the most from your supplier relationships. It segments the supplier universe into nine categories, from those you want to run away from fast to those so good and so useful to your organization that it can make sense to invest in them directly. Numerous case studies show how to apply the principles to your situation. Supplier Relationship Management burns off the fog that has surrounded the procurement process for far too long. It is the definitive guide for business executives who want to get the maximum benefits from suppliers and gain very real advantages over competitors.
| Author | : Gerardus Blokdyk |
| Publisher | : 5starcooks |
| Total Pages | : 318 |
| Release | : 2018-12-20 |
| Genre | : |
| ISBN | : 9780655512318 |
How well do we address the hard issues? Are relational expectations documented between you and your partner(s)? How is data security addressed? What do you (or can we) govern? Which systems are likely to remain viable over the long term? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Business Relationship Management investments work better. This Business Relationship Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Business Relationship Management Self-Assessment. Featuring 955 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Relationship Management improvements can be made. In using the questions you will be better able to: - diagnose Business Relationship Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Business Relationship Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Business Relationship Management Scorecard, you will develop a clear picture of which Business Relationship Management areas need attention. Your purchase includes access details to the Business Relationship Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Business Relationship Management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
