Red Hot Customer Service
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Author | : Paul S. Goldner |
Publisher | : AMACOM |
Total Pages | : 226 |
Release | : 2006-07-06 |
Genre | : Business & Economics |
ISBN | : 081442953X |
Download Red-Hot Cold Call Selling Book in PDF, Epub and Kindle
This guidebook is a vital resource for all sales professionals, brimming with field-proven techniques that work in any industry. Completely revised with fresh examples and all new chapters, the second edition of Red-Hot Cold Call Selling reveals the secrets, strategies, and tips you can use to elevate your prospecting skills and take their sales into the stratosphere. You will learn how you can: define and target your ideal market -- and stop squandering time, energy, and money on unfocused prospecting develop a personalized script utilizing all the elements of a successful cold call get valuable information from assistants -- and then get past them view voice mail not as a frustrating barrier, but as a unique opportunity Red-Hot Cold Call Selling includes new information on using the Internet for research and prospecting; cold-calling internationally; using e-mail instead of calling; and much more.
Author | : Ron Zemke |
Publisher | : Human Resource Development |
Total Pages | : 502 |
Release | : 1998 |
Genre | : Customer services |
ISBN | : 9780874254433 |
Download Customer Service Best Practices Book in PDF, Epub and Kindle
Author | : Lisbeth Calandrino |
Publisher | : |
Total Pages | : 164 |
Release | : 2009-08-19 |
Genre | : Customer relations |
ISBN | : 9780615311852 |
Download Red Hot Customer Service Book in PDF, Epub and Kindle
What is the key to running a successful business? Where are businesses currently failing in their drive to make money and how can the Web be used to make the most of one's marketing efforts? In Red Hot Customer Service, 35 Sizzling Ways to Heat Up Your Business and Ignite Your Sales, Lisbeth Calandrino draws on more than 30 years in retail sales to help you figure out how to make yourself more profitable in today's rapidly changing marketplace. In this book you will learn: What successful businesses do to increase their sales How basic customer service strategies can help you survive any economic environment How you can use the Web to build better relationships with your customer base - and increase your bottom line Lisbeth Calandrino is a noted marketing strategist, author, business consultant and speaker. She conducts training seminars and workshops around the country, and can be found online at www.lisbethcalandrino.com.
Author | : John A. Woods |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 436 |
Release | : 1999 |
Genre | : Consumers' leagues |
ISBN | : 9780814415795 |
Download Best Practices in Customer Service Book in PDF, Epub and Kindle
Author | : Ron Karr |
Publisher | : Penguin |
Total Pages | : 366 |
Release | : 2003-01-13 |
Genre | : Business & Economics |
ISBN | : 1101198532 |
Download The Complete Idiot's Guide to Great Customer Service Book in PDF, Epub and Kindle
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Author | : Chris Doudle |
Publisher | : Wakefield Press |
Total Pages | : 252 |
Release | : 2005 |
Genre | : Biography & Autobiography |
ISBN | : 9781862546844 |
Download State of Mind Book in PDF, Epub and Kindle
Entrepreneurs and innovators are the lifeblood of a successful economy - but what makes them tick? What are their success secrets? How do they think? Does everything they touch turn to gold?
Author | : Lisa Childs |
Publisher | : Harlequin |
Total Pages | : 217 |
Release | : 2015-12-15 |
Genre | : Fiction |
ISBN | : 0373798806 |
Download Red Hot Book in PDF, Epub and Kindle
He'll risk his life...just not his heart Fiona O'Brien knows how to minimize risk...by never, ever falling for a guy in a hazardous job. And when her brother applies to become an elite Forest Service firefighter, Fiona hits the roof. She'll do anything to keep him safe--even if it means using every sexy tool in her arsenal to seduce the one firefighter who can change her brother's mind. Hotshot Wyatt Andrews swore to avoid controlling women like Fiona. And he has no intention of intervening in her family business. Still, he can't resist the fiery redhead with the deadly curves. Soon they're engulfed in a blaze of lust that incinerates their self-control. They're playing each other, but if they're not careful they may both get burned.
Author | : Paul S. Goldner |
Publisher | : |
Total Pages | : 0 |
Release | : 1999 |
Genre | : Customer relations |
ISBN | : 9781886284395 |
Download Red-Hot Customers Book in PDF, Epub and Kindle
How to turn average prospects into Red-Hot Customers ? How to make more sales at higher prices? Find these answers and more in Red-Hot Customers, How to Get Them, How to Keep Them .
Author | : Ron Zemke |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 270 |
Release | : 2001 |
Genre | : BUSINESS and ECONOMICS |
ISBN | : 0761213392 |
Download Delivering Knock Your Socks Off Service Book in PDF, Epub and Kindle
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: ¿ See things from the customer¿s point of view ¿ Meet customer expectations and satisfy their needs ¿ Create a memorable experience for the customer ¿ Become easy to do business with ¿ Determine the right time to bend or break the rules ¿ Become a fantastic fixer and powerful problem-solver ¿ Cope effectively with "customers from hell" ¿ Avoid the ten deadly sins of customer service ¿ Formulate smart answers to tough customer questions
Author | : Tim Knight |
Publisher | : Kogan Page Publishers |
Total Pages | : 273 |
Release | : 2021-08-03 |
Genre | : Business & Economics |
ISBN | : 1398601047 |
Download Customer Experience Excellence Book in PDF, Epub and Kindle
Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.