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| Author | : Lynda Martin |
| Publisher | : |
| Total Pages | : 266 |
| Release | : 1996 |
| Genre | : Hospitality industry |
| ISBN | : |
| Author | : Katherine Dean Dunn |
| Publisher | : |
| Total Pages | : 186 |
| Release | : 1988 |
| Genre | : Hotelkeepers |
| ISBN | : |
| Author | : Nancy Susan Graves |
| Publisher | : |
| Total Pages | : 230 |
| Release | : 1995 |
| Genre | : Hospitality industry |
| ISBN | : |
| Author | : Erdogan Koc |
| Publisher | : CABI |
| Total Pages | : 166 |
| Release | : 2019-04-16 |
| Genre | : Business & Economics |
| ISBN | : 1786398311 |
Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence". Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.
| Author | : Dana V Tesone |
| Publisher | : Routledge |
| Total Pages | : 560 |
| Release | : 2008-09-10 |
| Genre | : Business & Economics |
| ISBN | : 1136400044 |
Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
| Author | : Michael J. Boella |
| Publisher | : Routledge |
| Total Pages | : 607 |
| Release | : 2019-08-02 |
| Genre | : Business & Economics |
| ISBN | : 0429805942 |
Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
| Author | : Lynda Jean Martin |
| Publisher | : |
| Total Pages | : 48 |
| Release | : 1991 |
| Genre | : College students |
| ISBN | : |
| Author | : Laurie Beth Jones |
| Publisher | : HarperCollins Leadership |
| Total Pages | : 288 |
| Release | : 2006-07-09 |
| Genre | : Business & Economics |
| ISBN | : 1418513563 |
Laurie Beth Jones, management expert and business consultant extraordinaire, noticed that none of the personality/temperament profiles in the market today, none of them provided a tool that was simple, visual, intuitive, and powerful enough to create a shift in thinking as well as relating. So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories. Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily "to do" lists. We choose to act on what we value, and each element type values very different things: Fire personality types love and thrive on challenge Water personality types thrive on harmony and calm Wind personality types love chaos and change Earth personality types love order and structure PART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element's strengths and challenges and will have the readers identify their own as well as those of their team members. Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace. INCLUDES an Assessment Test for Your Team's Elemental Strengths and Weaknesses
| Author | : Christiansen, Bryan |
| Publisher | : IGI Global |
| Total Pages | : 554 |
| Release | : 2024-06-03 |
| Genre | : Business & Economics |
| ISBN | : |
Studies have indicated that employers across the globe face difficulties in filling critical roles, sparking a worldwide "war for talent." This talent war, once a temporary market condition, has now solidified into the "New Normal." Leaders recognize that success in this era demands the construction of optimal teams for strategic competitive advantage amid global uncertainty and hypercompetition. As explored in detail within the pages of Global Practices on Effective Talent Acquisition and Retention, this book serves as an indispensable guide for scholars and practitioners navigating the intricacies of talent management in the current global scenario. This project aspires to create a comprehensive reference material delving into diverse aspects of current global talent realities. It aims to provide scholars and practitioners with recent empirical, practical, and theoretical research on talent acquisition and retention practices worldwide. The emphasis is on sustainable practices that drive organizational success across multiple industries. The impact of this publication will resonate in both application and the direction of future research.
| Author | : María del Carmen Pérez-Fuentes |
| Publisher | : Frontiers Media SA |
| Total Pages | : 192 |
| Release | : 2022-02-11 |
| Genre | : Science |
| ISBN | : 2889743586 |
