Mobile Money, Perception about Cash, and Financial Inclusion: Learning from Uganda’s Micro-Level Data

Mobile Money, Perception about Cash, and Financial Inclusion: Learning from Uganda’s Micro-Level Data
Author: Felix F. Simione
Publisher: International Monetary Fund
Total Pages: 32
Release: 2023-11-17
Genre: Business & Economics
ISBN:

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Will mobile money render cash less dominant over time in Africa? Can it promote financial inclusion? We shed light on these questions by exploring individual-level and nationally representative survey data for Uganda, a country in a region that pioneered mobile money in the world. We use the Propensity Score Matching method to robustly compare mobile money users and non-users across a range of indicators that capture individuals’ perceptions about cash, and the extent to which they remit, save, and borrow money. We present the first evidence that mobile money users, compared to non-users, are more likely to perceive cash as risky and less likely to prefer carrying large amounts of cash. We also confirm that mobile money users are more likely to receive and send remittances, save, and borrow. They also save and borrow larger amounts.

Digital Technologies for Financial Inclusion

Digital Technologies for Financial Inclusion
Author: Rebecca Walcott
Publisher:
Total Pages: 0
Release: 2022
Genre:
ISBN:

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Globally, about 24% of adults lack access to a basic account that can safely store and transfer money. The majority of these adults live in low and middle income countries; many are poor and many are women. Financial exclusion is especially widespread in sub-Saharan Africa, where nearly half of all adults do not have a bank account (Demirguc-Kunt et al., 2018). Advances in digital financial technology, especially through the proliferation of mobile money, offer a new way to extend financial services to populations who do not have access to the formal financial sector. Mobile money technology provides users with a convenient way to send and receive payments, such as domestic remittances, as well as a mechanism to safely and privately store money. Mobile money is accessible for anyone with a mobile phone and SMS network connectivity (smartphone and internet access are not required). Existing research reveals promising improvements in financial inclusion outcomes and welfare benefits (Jack & Suri, 2014; Nanda & Kaur, 2016; Bahia et al., 2020), but mobile money innovations currently outpace the academic literature. In Chapter 1, I examine one such innovation: a 2014 Bank of Tanzania policy mandating the distribution of interest to mobile wallet account balances. I exploit the differences in interest allocation methods of different mobile money providers in Tanzania to conduct a difference-in-differences analysis of the effect of a specific savings incentive on mobile savings behavior. I find a consistent and positive effect of the savings incentive; customers under this policy had an 11 percentage point increase in the probability of saving with their mobile wallet. I also show that the mobile savings incentive produced no negative repercussions for bank account ownership, directly addressing concerns from the banking sector that mobile interest is a threat to the formal financial sector. Such findings may be highly relevant to the current policy debates around leveraging mobile money interest provision to increase financial inclusion among the world’s poorest. In Chapter 2, I investigate another mobile money innovation: digital loan repayment for microfinance customers. Existing research is largely focused on the implications of digitization for loan repayment rates and operational efficiency, but this paper uniquely centers the overlooked perspectives of microfinance borrowers. I leverage a mixed-methods approach, including a quantitative discrete choice analysis and a qualitative content analysis of stated preferences, to explore the determinants of demand for a digital repayment option among a group of current microfinance clients in Uganda. I find that borrowers’ comfortability with mobile money, education level, and perceptions of the cost and convenience of digital repayment are important determinants of demand. However, qualitative data reveal heterogeneity in borrowers’ understanding of how digital repayment will impact the microfinance group structure and their future access to credit, which has substantial implications for the uptake of digital repayment. These findings can inform the design of digital microfinance innovations and also contribute to the broader literature around technology adoption by highlighting the importance of qualitative data and user-centered research. In Chapter 3, I focus on the diffusion of mobile money policies. Specifically, I examine the policy convergence around risk-based Know-Your-Customer (KYC) regulation over time in sub-Saharan Africa. Risk-based KYC policies lower barriers to both mobile money provision and access. I ask the research question: What are the internal determinants and external influences associated with the regulator’s decision to adopt internationally recommended KYC policies for mobile money? Using an event history approach, I investigate the relative importance of domestic banking concentration, foreign aid dependence, and participation in the international financial inclusion community on the time-to-implementation of risk-based KYC policies. While domestic pressures from highly concentrated banking sectors may marginally deter risk-based KYC adoption, I find the primary accelerator of risk-based KYC policy adoption to be regional diffusion. Insight into the mechanisms underlying mobile money policy convergence lays the groundwork for future research to facilitate the regulatory components of financial inclusion promotion.

Money at the Margins

Money at the Margins
Author: Bill Maurer
Publisher: Berghahn Books
Total Pages: 334
Release: 2018-03-28
Genre: Social Science
ISBN: 1785336541

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Mobile money, e-commerce, cash cards, retail credit cards, and more—as new monetary technologies become increasingly available, the global South has cautiously embraced these mediums as a potential solution to the issue of financial inclusion. How, if at all, do new forms of dematerialized money impact people’s everyday financial lives? In what way do technologies interact with financial repertoires and other socio-cultural institutions? How do these technologies of financial inclusion shape the global politics and geographies of difference and inequality? These questions are at the heart of Money at the Margins, a groundbreaking exploration of the uses and socio-cultural impact of new forms of money and financial services.

The Impact of Mobile Money on Poor Rural Households

The Impact of Mobile Money on Poor Rural Households
Author: Christina Wieser
Publisher:
Total Pages: 37
Release: 2019
Genre:
ISBN:

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This paper studies the effect of rolling out mobile money agents in rural Northern Uganda. In a randomized experiment, 168 areas were randomly selected to receive an agent in 2017, with another 163 areas serving as a control group. Administrative data on mobile money transactions suggest that the agent rollout increased the probability of sending and receiving peer-to-peer transfers. Data from a 2018 survey of more than 4,500 households show that the agent rollout led to cost-savings for remittance transactions. It also doubled the nonfarm self-employment rate, from 3.4 to 6.4 percent, and reduced the fraction of households with very low food security from 62.9 to 47.2 percent, in areas far from a bank branch. The analysis finds no effect on savings, agricultural outcomes, or poverty. Overall, the findings add new evidence that mobile money can improve livelihoods even in poor and remote settings.

The Promise of Fintech

The Promise of Fintech
Author: Ms.Ratna Sahay
Publisher: International Monetary Fund
Total Pages: 83
Release: 2020-07-01
Genre: Business & Economics
ISBN: 1513512242

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Technology is changing the landscape of the financial sector, increasing access to financial services in profound ways. These changes have been in motion for several years, affecting nearly all countries in the world. During the COVID-19 pandemic, technology has created new opportunities for digital financial services to accelerate and enhance financial inclusion, amid social distancing and containment measures. At the same time, the risks emerging prior to COVID-19, as digital financial services developed, are becoming even more relevant.

Mobile Money and Financial Inclusion in Sub-Saharan Africa

Mobile Money and Financial Inclusion in Sub-Saharan Africa
Author: Lukasz Grzybowski
Publisher:
Total Pages: 0
Release: 2023
Genre:
ISBN:

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In this paper, we use survey data from 12,735 individuals from nine Sub-Saharan African countries conducted in 2017. We use the geo-location of respondents to combine the survey data with information on the proximity of mobile network towers and banking facilities. We estimate a two-stage model, where in the first stage, consumers decide to adopt a feature phone or a smartphone, and in the second stage, they decide whether to use mobile money services. We find that network coverage has a significant impact on the adoption of mobile phones. We also find that mobile money is likely to be used by the young and the relatively richer to send money while the elderly and the poor are more likely to receive money via mobile wallets. These results suggest that mobile money allows the elderly and the poor to receive remittances directly from their relatives without much reliance on risky cash-intransit. Hence, expanding the mobile money system can potentially play an important role in reducing poverty and inequality.

ICT for Financial Inclusion

ICT for Financial Inclusion
Author: Ggombe Kasim Munyegera
Publisher:
Total Pages:
Release: 2015
Genre:
ISBN:

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Mobile Phone-Based Money as a Tool for Financial Inclusion in Developing Countries

Mobile Phone-Based Money as a Tool for Financial Inclusion in Developing Countries
Author: Ana Muchandigona
Publisher:
Total Pages: 0
Release: 2023
Genre:
ISBN:

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As new technologies and business models evolve, they have a growing impact on economies and societies worldwide. Digital transformation has enabled countries to foster inclusive and sustainable development, particularly in traditionally disadvantaged areas. The digital age has advanced mobile technology that has improved global communication accuracy, economic activity, social inclusion, and productivity in industries such as agriculture, health, education, and finance. However, although telephone penetration is increasing in developing countries, their use for financial services provision is still at an early stage and mostly associated with traditional banking. Due to this, bridging the financial inclusion gap between urban and rural poor has remained a challenge. While there are some developing countries that have embraced mobile phone-based money also known as 'Mobile Money' to serve low-income, unbanked populations, it is still unclear what characteristics, preferences, and needs could motivate its ignition other developing countries. Through an in-depth review of literature on financial inclusion and technology usage, this paper is primarily focused on bringing mobile money (MM) best practices that can be used to enhance financial inclusion in developing countries. Results indicate that individual's perception of technology including perceived usefulness, perceived ease of use, trust and perceived risks, followed by social and organizational factors are core for the use of MM to enhance financial inclusion.