Message Me

Message Me
Author: Joshua March
Publisher: Bookbaby
Total Pages: 0
Release: 2018-06-04
Genre: Business & Economics
ISBN: 9781543933710

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The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a handful of customer service leaders are embracing this future. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before. Message Me is part roadmap and part toolbox for customer service leaders who want to adapt to the changing service landscape shaped by social media, automation and smartphones. Conversocial CEO Joshua March draws on his years of experience in the social customer service space to provide case studies, clear recommendations, practical examples and a valuable framework that customer service leaders can start using immediately. Covering the rise of social messaging, bots and artificial intelligence, the book details the steps service leaders need to take to compete in this new environment, including the six pillars for the future of customer service: -Be prepared for crises in the social era-Lean-in to the power of messaging-Make effective use of bot technology-Deploy artificial intelligence effectively-Adopt a messaging approach to all digital channels-Use social agents as the model for future customer service teams

Between the World and Me

Between the World and Me
Author: Ta-Nehisi Coates
Publisher: One World
Total Pages: 163
Release: 2015-07-14
Genre: Biography & Autobiography
ISBN: 0679645985

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#1 NEW YORK TIMES BESTSELLER • NATIONAL BOOK AWARD WINNER • NAMED ONE OF TIME’S TEN BEST NONFICTION BOOKS OF THE DECADE • PULITZER PRIZE FINALIST • NATIONAL BOOK CRITICS CIRCLE AWARD FINALIST • ONE OF OPRAH’S “BOOKS THAT HELP ME THROUGH” • NOW AN HBO ORIGINAL SPECIAL EVENT Hailed by Toni Morrison as “required reading,” a bold and personal literary exploration of America’s racial history by “the most important essayist in a generation and a writer who changed the national political conversation about race” (Rolling Stone) NAMED ONE OF THE MOST INFLUENTIAL BOOKS OF THE DECADE BY CNN • NAMED ONE OF PASTE’S BEST MEMOIRS OF THE DECADE • NAMED ONE OF THE TEN BEST BOOKS OF THE YEAR BY The New York Times Book Review • O: The Oprah Magazine • The Washington Post • People • Entertainment Weekly • Vogue • Los Angeles Times • San Francisco Chronicle • Chicago Tribune • New York • Newsday • Library Journal • Publishers Weekly In a profound work that pivots from the biggest questions about American history and ideals to the most intimate concerns of a father for his son, Ta-Nehisi Coates offers a powerful new framework for understanding our nation’s history and current crisis. Americans have built an empire on the idea of “race,” a falsehood that damages us all but falls most heavily on the bodies of black women and men—bodies exploited through slavery and segregation, and, today, threatened, locked up, and murdered out of all proportion. What is it like to inhabit a black body and find a way to live within it? And how can we all honestly reckon with this fraught history and free ourselves from its burden? Between the World and Me is Ta-Nehisi Coates’s attempt to answer these questions in a letter to his adolescent son. Coates shares with his son—and readers—the story of his awakening to the truth about his place in the world through a series of revelatory experiences, from Howard University to Civil War battlefields, from the South Side of Chicago to Paris, from his childhood home to the living rooms of mothers whose children’s lives were taken as American plunder. Beautifully woven from personal narrative, reimagined history, and fresh, emotionally charged reportage, Between the World and Me clearly illuminates the past, bracingly confronts our present, and offers a transcendent vision for a way forward.

Gay, Lesbian, Bisexual, and Transgender People with Developmental Disabilities and Mental Retardatio

Gay, Lesbian, Bisexual, and Transgender People with Developmental Disabilities and Mental Retardatio
Author: John D Allen
Publisher: Routledge
Total Pages: 174
Release: 2014-01-21
Genre: Medical
ISBN: 1317766121

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Experience the birth of the first support group for sexual minorities with developmental disabilities! Reflecting an unprecedented development in the disabled and sexual minority communities, Gay, Lesbian, Bisexual, and Transgender People with Developmental Disabilities and Mental Retardation: Stories of the Rainbow Support Group describes the founding, achievements, and history of a unique group providing support for people with developmental disabilities or mental retardation (DD/MR) who are gay, lesbian, bisexual, and transgender. In this pathbreaking book, group founder John D. Allen describes the Rainbow Support Group's beginnings in 1998 at the New Haven Gay & Lesbian Community Center in Connecticut and the ways in which it has been shattering myths and stereotypes surrounding people with mental retardation ever since. From the author: “Not only are people with DD/MR full human beings with the same needs and desires for intimacy and healthy sexual expression as people without intellectual disabilities, but the group is evidence that some people with DD/MR have an understanding of sexual orientation as well. Acknowledging that people with mental retardation are sexual is a new development in the human service field, but one that is still in the pre-Stonewall days regarding those who are gay. Although people with mental retardation are given unprecedented freedom to make personal vocational decisions, there is an unfounded expectation that they do not have a sexuality—let alone a homosexuality. Members of the Rainbow Support Group discuss the same concerns as other gay people, but in a support system that recognizes their unique perspective.” This insightful book shows how membership in the Rainbow Support Group addresses the very real fears and concerns of its members, including: being forced into heterosexual social situations, since that is the only available option for socialization dealing with being “outed” to peers and staff—since many DD/MR people are not their own legal guardians, this can lead to removal of privileges, various kinds of abuse, and other negative consequences in their day-to-day lives being ridiculed by unsupportive staff being excluded from family functions because of their sexual orientation It also illustrates the purely positive aspects of membership in the group, which provides: a place to learn appropriate ways to meet others, hear messages about safe sex, and feel empowered to advocate for their own intimacy needs an increased chance of finding a like-minded partner (although the group is certainly not a “dating service”) an avenue for members to connect with others like them and with the larger gay community in the area events to participate in, such as holiday parties, field trips, movie nights, and gay pride celebrations The author continues: “What is exciting are the positive outcomes displayed once an individual enters the group. Members quickly develop a sense of ownership and wear rainbow-emblazoned clothing to meetings. Everyone has joined the host community center to begin receiving regular mailings and event discounts. Supervising staff report that members perform better at work, have fewer behavioral issues, and experience a greater feeling of contentment. For people with mental retardation, just to be able to say the words 'gay,' 'lesbian,' 'bisexual,' and 'transgender' in an affirming environment is a cutting-edge breakthrough. What the group has accomplished and will hopefully continue to illuminate is the understanding that people with DD/MR are entitled to a whole life experience, including discovering and enjoying their sexuality.”

The Last Lecture

The Last Lecture
Author: Randy Pausch
Publisher:
Total Pages: 0
Release: 2010
Genre: Cancer
ISBN: 9780340978504

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The author, a computer science professor diagnosed with terminal cancer, explores his life, the lessons that he has learned, how he has worked to achieve his childhood dreams, and the effect of his diagnosis on him and his family.

"Titanic" Disaster

Author: United States. Congress. Senate. Committee on Commerce
Publisher:
Total Pages: 1230
Release: 1912
Genre: Titanic (Steamship)
ISBN:

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QST.

QST.
Author:
Publisher:
Total Pages: 408
Release: 1925
Genre: Radio
ISBN:

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Flashes

Flashes
Author: Tim O'Rourke
Publisher: Scholastic Inc.
Total Pages: 255
Release: 2015-10-27
Genre: Young Adult Fiction
ISBN: 0545830591

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A brilliant detective thriller with a supernatural twist! Charley has visions . . .Flashes of things she can't explain. A girl in trouble. The sound of trains. She feels certain they are clues to a crime. But no one will believe her. Until she meets Tom, a young policeman on his first case: an accidental death on the railway tracks, not far from where Charley lives. Was it an accident, suicide . . . or murder? The attraction between Charley and Tom is instant, but can they work together to find out what really happened on the tracks before it happens again?

S.C.

S.C.
Author:
Publisher:
Total Pages: 868
Release: 1920
Genre: South Africa
ISBN:

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Consists of reports of various Select Committees, each with a distinctive title.

Temple Bar

Temple Bar
Author:
Publisher:
Total Pages: 620
Release: 1899
Genre:
ISBN:

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Outlook and Independent

Outlook and Independent
Author:
Publisher:
Total Pages: 1014
Release: 1902
Genre:
ISBN:

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