Marketing with Strategic Empathy

Marketing with Strategic Empathy
Author: Claire Brooks
Publisher: Kogan Page Publishers
Total Pages: 256
Release: 2016-08-03
Genre: Business & Economics
ISBN: 0749477555

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We are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded. Every manager, perhaps even every employee, needs to become a strategist. Every strategist, in turn, needs to develop deep consumer insight - or empathy - as a basis for flexible strategy formation. This book offers a practical guide on how to develop and implement a systematic process of strategic empathy to lead to greater effectiveness and day-to-day success. Marketing With Strategic Empathy is written by Claire Brooks, the CEO of the global consulting firm where the strategic empathy framework and processes were developed. She has applied these in many successful projects for international corporations for more than 10 years.

Empathetic Marketing

Empathetic Marketing
Author: M. Ingwer
Publisher: Springer
Total Pages: 233
Release: 2017-07-01
Genre: Business & Economics
ISBN: 1137512008

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With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need.

Marketing Psychology 101

Marketing Psychology 101
Author: Scott Derek
Publisher:
Total Pages: 80
Release: 2021-05-03
Genre:
ISBN:

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Grow your business, get more sales and win over more customers with this book on how customers think and act when buyingWe are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded. Every manager, perhaps even every employee, needs to become a strategist. Every strategist, in turn, needs to develop deep consumer insight - or empathy - as a basis for flexible strategy formation. This book offers a practical guide on how to develop and implement a systematic process of strategic empathy to lead to greater effectiveness and day-to-day success

The Empathy Edge

The Empathy Edge
Author: Maria Ross
Publisher: Page Two
Total Pages: 0
Release: 2019-10-22
Genre: Business & Economics
ISBN: 198902579X

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Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too.

Algorithmic Marketing and EU Law on Unfair Commercial Practices

Algorithmic Marketing and EU Law on Unfair Commercial Practices
Author: Federico Galli
Publisher: Springer Nature
Total Pages: 280
Release: 2022-08-30
Genre: Law
ISBN: 3031136039

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Artificial Intelligence (AI) systems are increasingly being deployed by marketing entities in connection with consumers’ interactions. Thanks to machine learning (ML) and cognitive computing technologies, businesses can now analyse vast amounts of data on consumers, generate new knowledge, use it to optimize certain processes, and undertake tasks that were previously impossible. Against this background, this book analyses new algorithmic commercial practices, discusses their challenges for consumers, and measures such developments against the current EU legislative framework on consumer protection. The book adopts an interdisciplinary approach, building on empirical findings from AI applications in marketing and theoretical insights from marketing studies, and combining them with normative analysis of privacy and consumer protection in the EU. The content is divided into three parts. The first part analyses the phenomenon of algorithmic marketing practices and reviews the main AI and AI-related technologies used in marketing, e.g. Big data, ML and NLP. The second part describes new commercial practices, including the massive monitoring and profiling of consumers, the personalization of advertising and offers, the exploitation of psychological and emotional insights, and the use of human-like interfaces to trigger emotional responses. The third part provides a comprehensive analysis of current EU consumer protection laws and policies in the field of commercial practices. It focuses on two main legal concepts, their shortcomings, and potential refinements: vulnerability, understood as the conceptual benchmark for protecting consumers from unfair algorithmic practices; manipulation, the substantive legal measure for drawing the line between fair and unfair practices.

TEACH Don't PITCH

TEACH Don't PITCH
Author: Juliette R Ongus, PH D
Publisher: Independently Published
Total Pages: 0
Release: 2024-01-09
Genre: Business & Economics
ISBN:

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Businesses typically have very long sales cycles that involve sequential stages through which transactions are negotiated. As a result, it is not unusual for corporate buying processes to run into weeks or even months. But if you don't understand the buying roles of each member of the decision-making unit ... or how their search intent evolves at different stages of the buying process ... you won't be able to create strategic content that resonates strongly with them. Without a strategy that integrates your content into their buying process, neither you nor your prospects will get the most out of it. "TEACH, don't PITCH" is not just a book. It's a paradigm shift in B2B marketing. As April Henderson, Consulting Director at Forrester Research, said ... "B2B buyers want empathy, not empty promises. Because they don't turn off their consumer brains when making organizational purchases". The book emphasizes creating content that puts education and empathy at the forefront. It also goes beyond traditional tactics to illustrate a new way of developing a strategic continuum of educational content tailored to the buyer's search intent at every stage of the decision-making process. Whether you're a seasoned B2B marketer or content writer, you'll discover something new to help you write better content for decision-makers who ultimately purchase a product or service. The book starts by exploring the power of the subconscious mind in consumer psychology. Then it goes over the prerequisites of empathy-based content. Next, you will learn how to tailor a strategic continuum of empathy-based content ... and how to target your buyer's search intent at every stage of the buying process. Finally, you will delve into the stylistic choices for a branded content strategy. And a customer-centric approach that will transform prospects into valuable leads. So if you're ready to embrace a new way of creating content that puts education and empathy at the forefront, get your copy.

Data-Driven Personalization

Data-Driven Personalization
Author: Zontee Hou
Publisher: Kogan Page Publishers
Total Pages: 281
Release: 2024-05-03
Genre: Business & Economics
ISBN: 1398614610

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Make your marketing truly resonate by personalizing every message, powered by data, research and behavioral economics. To break through the noise, marketers today need to be hyper-relevant to their customers. To do that takes data and a deep understanding of your audience. Data-Driven Personalization breaks down the best ways to reach new customers and better engage your best customers. By combining principles of persuasion, behavioral economics and industry research, this book provides readers with an actionable blueprint for how to implement a customer-centric approach to marketing that will drive results. The book is broken into six parts that detail everything from what data is most valuable for personalization to how to build a data-driven marketing team that's prepared for the next five years and beyond. Each chapter includes actionable insights to guide marketers as they implement a data-driven personalization approach to their strategy. The chapters also focus on hands-on tactics like identifying messages that will move the needle with customers, how to generate seamless omnichannel experiences and how to balance personalization with data privacy. The book features case studies from top brands, including FreshDirect, Target, Adobe, Cisco and Spotify.

Wired to Care: How Companies Prosper When They Create Widespread Empathy

Wired to Care: How Companies Prosper When They Create Widespread Empathy
Author: Patnaik
Publisher: Pearson Education India
Total Pages: 276
Release: 2009
Genre:
ISBN: 9788131730133

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Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."

Empathy in Action

Empathy in Action
Author: Tony Bates
Publisher: IdeaPress Publishing
Total Pages: 195
Release: 2021-10
Genre: Business & Economics
ISBN: 9781646870431

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A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

Augmented Customer Strategy

Augmented Customer Strategy
Author: Gilles N'Goala
Publisher: John Wiley & Sons
Total Pages: 257
Release: 2019-04-26
Genre: Business & Economics
ISBN: 1119618266

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Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer customers experiences that are ever richer, more fluid and more connected. For customers, this ecosystem is synonymous with new roles. They are more autonomous and have power alongside the company: they influence, innovate, punish and more. These developments push companies to implement new customer strategies. It is in this context, marked by pitfalls and paradoxes, that the authors of this book reflect on the customer relationship, what it has become and what it will be tomorrow. The book provides practitioners, teacher-researchers and Master's students with a state of the art and a prospective vision of customer relations in a digital world. It is aimed at those who want to gain an up-to-date understanding of the field and find all the keys needed to project themselves into the future.