This two-volume reference presents the nuts and bolts of effective day-to-day administration, including: various property management techniques; how to create and use valid and revealing marketing surveys; how to attract the right kinds of tenants; and new ways to make leases work for you. You'll discover the best ways to handle lease provisions, environmental concerns, common building areas, information management, and more. In covering all aspects of property management -- marketing, leasing, budgeting, financial reporting, etc. -- these books provide the step-by-step guidance you need to successfully handle all phases of operation. This valuable resource also includes a system for effective reporting and literally hundreds of time-tested management forms, checklists, and procedures you can put to use right now.