IT Services Business Management

IT Services Business Management
Author: DUBEY SANJIVA SHANKAR
Publisher: PHI Learning Pvt. Ltd.
Total Pages: 222
Release: 2012-02-11
Genre: Business & Economics
ISBN: 8120345312

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In IT Services, the businesses are managed with a customer-centric approach. This book, through various concepts, processes and stages, explores the need and framework of IT Services business, and how they are managed to deliver services par excellence. The book comprehensively explains how ITSE (IT Services Enterprises) strategies are analyzed and formulated with the help of three-dimensional cube—customer-centricity, niche vs. end-to-end offering and disruptive innovation vs. gradual innovation. The book further teaches that a good marketing must start with an integrative vision of the ITS Enterprise, and reveals how a customer plays a dominant role in co-creating IT Services. It also details on the various stages of sales cycle called Sales funnel, and how the sales team manages the sales opportunity’s progress. The concluding chapters discuss the aspects needed for the survival and growth of the ITSE firms; the factors that propel growth—Demand, Quality of the business environment and Supply response of an enterprise. It also shows how the future of the IT Services depend on the combination of—Business environment, Information and Communication Technology (ICT) trends, IT Services business model trends and IT governance trends. The book is well-supported with the diagrams and illustrations to explain the concepts clearly. The Review Questions are also incorporated to analyze the students’ learning skills. The book is intended for the postgraduate students of business administration, MCA and MSc (IT). Besides, the book will also be beneficial for the IT Services executives and managers.

Technology Business Management

Technology Business Management
Author: Todd Tucker
Publisher: Technology Business Management Council
Total Pages:
Release: 2016-05-31
Genre:
ISBN: 9780997612707

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For many CIOs, the value they deliver is elusive. It's not that they do not create positive business outcomes, it's that they have a hard time demonstrating value for the money spent. As a result, many IT leaders find themselves trapped in a vicious cycle of defending their budgets, cutting resources when times are tight, and struggling to keep pace with an insatiable business appetite for innovation. Meanwhile, business leaders increasingly rely on the cloud and other third parties for their technology needs, finding clear tradeoffs between cost, features, risk, and speed of delivery at their fingertips. CIOs must not only compete with these alternatives, they must embrace the new reality of a multi-sourced, service-oriented world.Many IT leaders are taking a more proactive approach to optimizing value. By using shared facts about cost, consumption, quality, risk and performance, hundreds of CIOs have empowered value conversations centered on cost-for-performance, business-aligned portfolios, investments in innovation and enterprise agility. The tradeoffs they've illuminated changed the tone of their meetings and instilled a business mindset in IT decisions.By reading this book, you'll discover and learn the following:-A practical, applied framework -- called Technology Business Management -- for creating and using shared facts to make better decisions about people, technologies, services and investments-A standard taxonomy of resources, technologies and services for CIOs to translate between IT, financial, and business perspectives-Creating transparency to empower decision makers, demonstrate cost-efficiency, shape demand and plan in step with the business-What your technology business model says about the value you deliver and the disciplines you employ-How to shift from project portfolio management to service portfolio management to both improve alignment and adopt more agile approaches to innovation and development-How to optimize run-the-business spending by optimizing infrastructure, outsources, labor and services and rationalizing your portfolios for better alignment-How to improve your ability to change the business by better governing innovation investments and improving enterprise agility-How to create and execute a roadmap for improving data and decision making capabilities over time while reaping rewards at every stage of maturity

Service Management

Service Management
Author: Richard Normann
Publisher:
Total Pages: 216
Release: 1991-05-03
Genre: Business & Economics
ISBN:

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Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

Management 2.0

Management 2.0
Author: Forrest Breyfogle, 3rd
Publisher:
Total Pages: 300
Release: 2020-08
Genre:
ISBN: 9781735288208

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This book, written in an easy-to-access novel format, provides practitioners and managers with: A free software app for response-metric tracking that provides insight not possible with traditional metric reporting techniques. A methodology for improvement project selection so that the big-picture will benefit from the project′s completion. A clickable Lean Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) process-improvement roadmap that integrates the application of Lean and Six Sigma tools so that the right tool is used at the right time when undertaking process improvement efforts. A methodology to statistically show and quantify at the 30,000-foot-level the benefit from process improvement efforts. This book provides direction on how organizations can resolve issues that commonly occur with: Traditional control charts and process capability reporting techniques. AQL testing and reporting. Lean Six Sigma deployments. This book provides direction in how organizations can benefit from the wise application of: Statistical and non-statistical techniques. Design of Experiments (DOE) in both manufacturing and transactional processes. In this book, Jorge and his golfing MBA buddies discover a no-nonsense methodology that minimizes the risk of organizations' doing bad things. As well, the described method provides direction for establishments to move toward the achievement of the 3Rs of business; that is, everyone doing the Right things, and doing them Right at the Right time. This novel describes the application of Integrated Enterprise Excellence (IEE). The IEE system offers much flexibility, including a means for effectively managing an organization remotely. Described is how Jorge implemented IEE in his Harris Hospital and how his golfing MBA friends applied and also benefited from the methodology in their manufacturing and transactional organizations. IEE provides a comprehensive 9-step system that CEOs, presidents, general managers, executives, managers, leaders, practitioners, and others can use to resolve elephant-in-the-room management issues such as: Business goals not being met. Scorecards leading to harmful, if not destructive, behaviors. Persistent day-to-day firefighting problems. Business strategies that are very generic and/or difficult to translate to organizational work environments. Lean events and other improvement projects that can consume many resources but often do not offer a quantifiable benefit to the business as a whole. Lean Six Sigma process improvement deployments that have improvement projects, which are either not completed in a timely fashion or which make substantial financial claims that are questionable. This book offers an easy-to-understand book-character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the IEE business management system.

Advanced Trends in ICT for Innovative Business Management

Advanced Trends in ICT for Innovative Business Management
Author: Katarzyna Szymczyk
Publisher: CRC Press
Total Pages: 298
Release: 2021-06-29
Genre: Computers
ISBN: 1000405990

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This book contains a collection of scientific chapters addressing the emerging trends in IT and telecommunications, as well as the issues that accompany them in business. It addresses issues in cyber applications, ICT solutions and innovative cyber know-how, and demonstrates how high-tech IT communications resources can be used to improve business production, sales and service strategies, supply chains and logistics. The book is based on articles from ICCMIT’20, extending their approach to specific chapters. The chapters cover issues such as financial management, technological upgrades, Industry 4.0 and the trend towards sustainable development. It utilizes examples of technologically advanced enterprises developing under Industry 4.0 assumptions at the stage of digital transformation, which integrate digital technologies and business processes. In addition, this book discusses issues related to cyber risk management and the implementation of a number of safeguards for digitized enterprises. Enterprises that orient themselves towards technological innovations find that they can reach customers faster, are more effectively managed and can achieve a competitive advantage over other businesses. This book will be a great aid to professionals in such companies, both in IT departments and in the management team.

Integrating Business Management Processes

Integrating Business Management Processes
Author: Titus De Silva
Publisher: CRC Press
Total Pages: 417
Release: 2020-07-29
Genre: Business & Economics
ISBN: 100009748X

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Integrating Business Management Processes: Management and Core Processes (978-0-367-48549-8, 365816) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance, strategic planning, risk management, good manufacturing practices, purchasing, production and provision of services, new product planning, warehousing and logistics, sales management and several other topics. This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Small Business Management

Small Business Management
Author: Justin Longenecker
Publisher: Cengage Learning Canada Inc
Total Pages:
Release: 2015-05-11
Genre: Business & Economics
ISBN: 017672852X

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Help your students realize their dreams of small business success with Small Business Management: Launching and Growing New Ventures, Sixth Canadian Edition. This text incorporates current theory and practice relating to starting, managing, and growing small firms. With well-balanced coverage of critical small business issues, innovative tools, engaging examples, and integrated resource package, Small Business Management provides instructors with the necessary tools to support the varied goals of those seeking independent business careers. Students appreciate the text’s clear and concise writing style that makes business concepts understandable, and the real-world examples and hands-on activities that help them understand how to apply those concepts. The sixth Canadian edition is available with MindTap, a powerful online platform that provides a clear learning path that gets students thinking like entrepreneurs.

Information Technology Management: A Business Plan Enabler: Book 1: Principles

Information Technology Management: A Business Plan Enabler: Book 1: Principles
Author: Dennis McBreen
Publisher:
Total Pages: 216
Release: 2019-01-29
Genre: Business & Economics
ISBN: 9781970063028

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This book demonstrates how the IT complex can be viewed & managed as any other company business unit which contributes to the company's "bottom-line." The view is based upon an IT management model that is business plan-driven; comprehensive of IT's management & technical functions; and inclusive of both IT & business unit responsibilities.

Practical Technology Business Management

Practical Technology Business Management
Author: Jon Sober
Publisher:
Total Pages: 295
Release: 2020-10-24
Genre:
ISBN:

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This book has been written to assist those people who are starting, and also those that are already involved, with the process of managing the cost of Information Technology, and looking for the appropriate way to manage that cost to deliver business value. A structured method to deliver this, Technology Business Management (TBM), will be introduced in terms of the ideas, approaches, challenges and responses that are involved. TBM has developed and formalised as a consolidated set of disciplines since the late 'noughties,' previously having been activities carried out piecemeal and usually prioritised on an ad-hoc basis or to firefight specific organisational issues as they arose. In larger organisations, the activities which are now grouped together under a TBM banner were separate functions, with little or no recognition of the value to be gained by improving their cross-functional interaction. Without any formal structure to guide this, alongside the necessary level of professional expertise, and the training and focus needed to maintain core capabilities, the isolation of finance and technology functions was only broken down in a few companies. This book takes the practical disciplines of TBM and builds on the central concepts related to value which were covered in the 2016 book by Todd Tucker, "Technology Business Management: The Four Value Conversations CIOs Must Have With Their Businesses ". The development of TBM is as much founded on in its practical delivery as in the recognition of its value, and this book brings together structured guidance on that, based on real-life implementations and conversations about the concepts. The increasing capabilities of tools which help integrate information from multiple business functions paved the way for many innovative business improvements, and continue to do so. The recognition of the value to be gained in bringing this ability to the combination of management disciplines from technology, finance and business is where Technology Business Management derived its core propositions. Gradual development of the formality around this, with incremental value being able to be delivered over a sustained period, is why TBM has grown to its current state. A particular backbone of this is the TBM Taxonomy, which is included in this book as an Appendix. The other major factor in the development of Technology Business Management as a discipline has been the recognition of the value of a community of common interest, rather than the previous islands of competence. TBM is what has developed in the last decade from the starting point of those far-sighted individuals, companies and suppliers who saw a common interest in fixing problems that many organisations looked at as "too hard". Continuing to build those communities of interest around TBM is a route to innovating and continuing to gain value, both within an organisation and within and across industries. There is still a gap between what it is possible to communicate and teach, as against what can be built through more direct relationships between those who are thoughtful, skilled, inquisitive or knowledgeable in a topic. A common understanding of the challenges and failures that are likely to affect those working in this space is, however, useful. That is what this book targets.

Modern Business Management

Modern Business Management
Author: Doug Dockery
Publisher: Apress
Total Pages: 162
Release: 2017-11-30
Genre: Business & Economics
ISBN: 1484232615

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Transform your entire organization, not just a part of it. Take a modern look now that the world is focusing on business agility rather than thinking about team-level or even scaled Agile. Many people and businesses believe that “doing Agile” will solve all their business and organizational problems. The truth is that “doing Agile”, especially team-level agility, is not the same as being an agile organization. Authors Doug Dockery and Laureen Knudsen share their years of experience in transforming corporations and organizations to successfully compete and win in today’s fast-paced markets. Using proven techniques and stories of actual experiences in a multitude of organizations, Doug and Laureen relate what it takes to successfully transform your organization, as well as how to tell if your transformation is working. Modern Business Management details what you need to know to transform your business to deliver value and thrive. Coverage includes: What Agile means to an executive and the benefits you should be seeing The top failure modes and why so many transformations fail A framework for success, including an operational framework and a transformation framework How big data internal to a company is needed to successfully run a world-wide corporation today The definition of a modern business and what it looks like What You’ll learn Understand why businesses are not getting the benefits out of their current Agile transformation Follow the process that organizations need to go through to succeed See how C-level executives can benefit from Agile practices Know how to succeed where others are failing Discover how to keep up with a constantly disrupted and ever-changing market Who This Book Is For Management and executives in corporations from the director level to the C-level