Home health aides may occasionally be required to call 911 so that emergency assistance can be obtained. Calling 911 can be stressful and overwhelming. Even though 911 operators are trained to guide callers in relaying necessary information, being prepared ahead of time can make the call go smoothly and effectively. This in-service provides general information related to calling 911, including emergencies that warrant a 911 call, how to make a 911 call, what to say to the 911 operator, and how to best support the victim during and after the call. LESSON OBJECTIVES After completion of this program, the home health aide will be able to: Distinguish between the two types of 911 service Describe seven steps for responding to an emergency Identify eight guidelines for effectively calling 911 in an emergency situation Discuss the home health aide's role after calling 911 and when emergency medical services (EMS) personnel arrive Contents of this lesson: A clearly written fact sheet A 10-question post-test to measure understanding of the subject matter An answer sheet with a place for the instructor's comments and signature An illustrative, homecare-specific case study Suggested supplemental learning activities An attendance log and certificate of completion