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| Author | : Teresa Swartz |
| Publisher | : SAGE |
| Total Pages | : 538 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : 9780761916123 |
This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
| Author | : Roland T. Rust |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 629 |
| Release | : 2014-02-28 |
| Genre | : Business & Economics |
| ISBN | : 0857938851 |
The Handbook of Service Marketing Research brings together an all-star team of leading researchers in service marketing to explore many of the hottest topics in service marketing today. Cutting-edge topics include: customer relationships and loy
| Author | : J. R. Bryson |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 0 |
| Release | : 2009 |
| Genre | : Service industries |
| ISBN | : 9781848444669 |
Service activities of all kinds are now acknowledged as key players in economic development, societal change, and policy making worldwide. This handbook helps to clarify ongoing conceptual debates about the nature of service-led economies and push back the frontiers of current critical thinking.
| Author | : Fred Hall |
| Publisher | : Routledge |
| Total Pages | : 478 |
| Release | : 2012-05-23 |
| Genre | : House & Home |
| ISBN | : 1136424407 |
The Building Services Handbook summarises concisely, in diagrams and brief explanations, all elements of building services. Practice, techniques and procedures are clearly defined with supplementary references to regulations and relevant standards. This is an essential text for all construction/building services students up to undergraduate level, and is also a valuable reference text for building service professionals. This new book is based on Fred Hall's 'Essential Building Services and Equipment 2ed' and has been thoroughly updated throughout. It is a companion volume to the highly popular textbook 'Building Construction Handbook' by Chudley and Greeno, which is now in its fourth edition.
| Author | : F. Gallouj |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 823 |
| Release | : 2011-11-01 |
| Genre | : Technology & Engineering |
| ISBN | : 1849803307 |
'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.' Edward Wolff, New York University, US This Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services. Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives. With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.
| Author | : Walter Leal Filho |
| Publisher | : Springer Nature |
| Total Pages | : 519 |
| Release | : 2020-01-17 |
| Genre | : Science |
| ISBN | : 3030368750 |
This book explores climate services, including projections, descriptive information, analyses, assessments, and an overview of current trends. Due to the pressures now being put on the world’s climate, it is vital to gather and share reliable climate observation and projection data, which may be tailored for use by different groups. In other words, it is essential to offer climate services. But despite the growth in the use of these services, there are very few specialist publications on this topic. This book addresses that need. Apart from presenting studies and the results of research projects, the book also offers an overview of the wide range of means available for providing and using climate services. In addition, it features case studies that provide illustrative and inspiring examples of how climate services can be optimally deployed.
| Author | : Pierre Sauvé |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 647 |
| Release | : 2016-09-30 |
| Genre | : Business & Economics |
| ISBN | : 1783478063 |
This Research Handbook explores the latest frontiers in services trade by drawing on insights from empirical economics, law and global political economy. The world’s foremost experts take stock of the learning done to date in services trade, explore policy questions bedevilling analysts and direct attention to a host of issues, old and new, confronting those interested in the service economy and its rising salience in cross-border exchange. The Handbook’s 22 chapters shed informed analytical light on a subject matter whose substantive remit continues to be shaped by rapid evolutions in technology, data gathering, market structures, consumer preferences, approaches to regulation and by ongoing shifts in the frontier between the market and the state.
| Author | : Paul P. Maglio |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 758 |
| Release | : 2010-06-14 |
| Genre | : Business & Economics |
| ISBN | : 1441916288 |
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
| Author | : Jeff Toister |
| Publisher | : |
| Total Pages | : 188 |
| Release | : 2017-03-23 |
| Genre | : |
| ISBN | : 9780692842003 |
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
| Author | : Paul P. Maglio |
| Publisher | : Springer |
| Total Pages | : 845 |
| Release | : 2018-10-16 |
| Genre | : Business & Economics |
| ISBN | : 3319985124 |
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
