This Is Service Design Doing

This Is Service Design Doing
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
Total Pages: 1341
Release: 2018-01-02
Genre: Business & Economics
ISBN: 1491927135

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Mapping

Mapping
Author: Roger Fawcett-Tang
Publisher: Rotovision
Total Pages: 208
Release: 2005
Genre: Art
ISBN: 2880468248

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"Focusing on information design, this guide reveals the visual language of location, direction, spatial and structural relationships which are central to this sector of graphics, exploring 'maps' as varied as subway systems and websites to chemical symbols, and the mapping of time"--Publisher description.

Guide to Mapping Systems

Guide to Mapping Systems
Author: Frederick D Bluestone
Publisher:
Total Pages: 84
Release: 1974
Genre: Indiana
ISBN:

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A Guide to Curriculum Mapping

A Guide to Curriculum Mapping
Author: Janet A. Hale
Publisher: Corwin Press
Total Pages: 329
Release: 2007-12-13
Genre: Education
ISBN: 1452294410

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"With imagination and serious reflection, the author has generated a detailed resource with exercises, worksheets, staff development activities, and sample maps to assist any staff developer or curriculum designer. This book particularly connects to those who are at the beginning levels of their mapping journey." —From the Foreword by Heidi Hayes Jacobs A step-by-step guide to successful curriculum mapping initiatives! While curriculum mapping is recognized as a highly effective method for serving students′ ongoing instructional needs and creating systemic change, the means for putting this data-based decision-making process into practice may not always be clearly understood. This in-depth resource speaks to teachers and administrators with varying levels of curriculum-mapping experience and describes how teacher groups drive the process by engaging in collaborative inquiry as they review one another′s curriculums for gaps, redundancies, and new learning. The collected data assist in designing month-to-month instructional plans for all grade levels and subjects, resulting in a curriculum that is coherent, consistent, and aligned with standards. Drawing on her experience in working with thousands of educators across the country, Janet A. Hale offers specific steps for coordinating and sustaining strong mapping efforts that become embedded in school culture. The author explores the stages of contemplating, planning, and implementing a curriculum mapping initiative and helps the reader examine critical components that affect a learning organization′s progress through each phase. The book presents powerful tools and features that significantly enhance curriculum mapping efforts: Samples of four types of curriculum maps—Diary, Projected, Consensus, and Essential Guidelines for deciding what type of map to use to begin the process Assistance for selecting a Web-based mapping system Reflective questions at the end of each chapter A complete glossary of terms A Guide to Curriculum Mapping includes extended coverage of the challenges of curriculum mapping, offers encouragement and advice from educators who have successfully implemented a mapping initiative, and provides the necessary clarity to put curriculum mapping into action.

Ultimate Mapping Guide for Kids

Ultimate Mapping Guide for Kids
Author: Justin Miles
Publisher:
Total Pages: 0
Release: 2016
Genre: Juvenile Nonfiction
ISBN: 9781770857414

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Being able to read a map and find your way is an essential lifetime skill.

Systems Thinking For Social Change

Systems Thinking For Social Change
Author: David Peter Stroh
Publisher: Chelsea Green Publishing
Total Pages: 266
Release: 2015-09-24
Genre: Business & Economics
ISBN: 1603585818

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"David Stroh has produced an elegant and cogent guide to what works. Research with early learners is showing that children are natural systems thinkers. This book will help to resuscitate these intuitive capabilities and strengthen them in the fire of facing our toughest problems."—Peter Senge, author of The Fifth Discipline Concrete guidance on how to incorporate systems thinking in problem solving, decision making, and strategic planning—for everyone! Donors, leaders of nonprofits, and public policy makers usually have the best of intentions to serve society and improve social conditions. But often their solutions fall far short of what they want to accomplish and what is truly needed. Moreover, the answers they propose and fund often produce the opposite of what they want over time. We end up with temporary shelters that increase homelessness, drug busts that increase drug-related crime, or food aid that increases starvation. How do these unintended consequences come about and how can we avoid them? By applying conventional thinking to complex social problems, we often perpetuate the very problems we try so hard to solve, but it is possible to think differently, and get different results. Systems Thinking for Social Change enables readers to contribute more effectively to society by helping them understand what systems thinking is and why it is so important in their work. It also gives concrete guidance on how to incorporate systems thinking in problem solving, decision making, and strategic planning without becoming a technical expert. Systems thinking leader David Stroh walks readers through techniques he has used to help people improve their efforts on complex problems like: ending homelessness improving public health strengthening education designing a system for early childhood development protecting child welfare developing rural economies facilitating the reentry of formerly incarcerated people into society resolving identity-based conflicts and more! The result is a highly readable, effective guide to understanding systems and using that knowledge to get the results you want.

User Story Mapping

User Story Mapping
Author: Jeff Patton
Publisher: "O'Reilly Media, Inc."
Total Pages: 324
Release: 2014-09-05
Genre: Business & Economics
ISBN: 1491904887

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User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software

Process Mapping and Management

Process Mapping and Management
Author: Sue Conger
Publisher: Business Expert Press
Total Pages: 488
Release: 2011-06-13
Genre: Business & Economics
ISBN: 160649130X

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This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part—mapping—the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement—provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called “leaning,” and its purpose is to remove waste from an existing process. The second perspective is “cleaning,” during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is “greening,” which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book—error-proofing and metrics—presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a “case for change.” And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.

Electro-anatomical Mapping of the Heart

Electro-anatomical Mapping of the Heart
Author: Josef Kautzner
Publisher: Remedica
Total Pages: 105
Release: 2006
Genre: Arrhythmia
ISBN: 1901346986

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A guide to the CARTO[TM] cardiac imaging system. It deals with the use of the CARTO[TM] system in individual arrhythmias and presents a review of published data together with a recommended strategy for mapping and ablation.

Mapping

Mapping
Author: Roger Fawcett-Tang
Publisher: Rockport Publishers
Total Pages: 208
Release: 2002
Genre: Design
ISBN: 9782880467074

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Maps and charts are needed by both businesses and society in order to make complicated information and data comprehensible. The art of mapping has therefore become one of the core graphic design practices. However, very little literature exists on this su