DWP's Commissioning Strategy and the Flexible New Deal

DWP's Commissioning Strategy and the Flexible New Deal
Author: Great Britain. Parliament. House of Commons. Work and Pensions Committee
Publisher: The Stationery Office
Total Pages: 188
Release: 2009
Genre: Business & Economics
ISBN: 9780215528933

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Incorporating HC 1129-i and ii, session 2007-08 .

Work of the Committee 2008-09

Work of the Committee 2008-09
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
Total Pages: 44
Release: 2010
Genre: Political Science
ISBN: 9780215543240

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work of the Committee 2008-09 : First report of session 2009-10, report, together with formal Minutes

Sessional returns

Sessional returns
Author: Great Britain: Parliament: House of Commons
Publisher: The Stationery Office
Total Pages: 336
Release: 2010-01-27
Genre: Political Science
ISBN: 9780215543608

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On cover and title page: House, committees of the whole House, general committees and select committees

Management and administration of contracted employment programmes

Management and administration of contracted employment programmes
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
Total Pages: 170
Release: 2010-03-18
Genre: Social Science
ISBN: 9780215544766

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This report examines contracted employment programmes and focuses in particular on the prevention of fraud, the treatment of subcontractors, and ensuring fair treatment of customers. The Committee found that levels of detected fraud in contracted employment programmes are low, but feels that there is no room for complacency; the frauds uncovered to date have highlighted the existence of weaknesses in the system which could be exploited. Processes for the detection of fraud must be rigorous and robust. In addition, the financial penalties for providers who have fraud in their organisation are not severe enough. The report calls for customer rights to be given a much higher priority, and for a universal, monitored, and enforceable customer charter to be introduced. It also calls on the Department to carry out a "Customer Survey" of customers of contracted employment programmes to enable standards of customer service to be compared between providers and with Jobcentre Plus. The quality of provision to vulnerable groups, particularly those with disabilities, is another area of concern as providers are having to work with customers with more severe barriers than they had anticipated. The Report examines several examples of potential mistreatment of sub-contractors including allegations of the operation of a cartel, and notes that while it does not know how widespread unfair treatment of subcontractors is, neither does the Department.

Work Programme

Work Programme
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
Total Pages: 164
Release: 2011-05-08
Genre: Law
ISBN: 9780215559401

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The Work Programme will be implemented nationwide from June 2011, and will replace the range of existing programmes to help benefit claimants find jobs. It will be delivered on a regional basis by a framework of prime contractors, the majority of which will come from the private sector. These prime contractors will be paid by the Government based on their results in achieving sustainable employment for jobseekers. Prime contractors are expected to subcontract service provision to specialist local organisations, including voluntary sector providers. There is a risk that, even under the payment-by-results model, Work Programme providers might focus on the clients they assess as being easier to help. The Committee recommends that the Government keeps the payment model under review and assesses the outcomes for all participants. The Work Programme creates a significant financial challenge for prime contractors. This might lead to some clients receiving lower quality support and to significant costs to the Government in responding to service failures. The Government should put contingency arrangements in place to ensure the continuity of provision for clients. The Department for Work and Pensions (DWP) should remind prime contractors that a key aspect of their role is to bear financial risk, rather than passing it on to subcontractors disproportionately. Contracting arrangements need to ensure that subcontractors are fairly managed and that prime contractors are able to hold subcontractors to account for poor performance. The DWP must establish robust and independent arbitration and sanctioning arrangements.

Decision making and appeals in the benefits system

Decision making and appeals in the benefits system
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
Total Pages: 262
Release: 2010-02-09
Genre: Social Science
ISBN: 9780215543875

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In this report the Work and Pensions Committee reiterates its call for the establishment of a Welfare Commission to create a fairer and simpler benefits system that claimants can understand and the Department of Work and Pensions (DWP) can administer more accurately. The report concludes that the vast majority of decisions DWP makes are accepted by claimants and lead to the right benefits being paid on time to those who are eligible. But the level of official error in the benefits system has increased substantially since 2000-01. The level of overpayments due to official error has risen from £0.4 billion (0.4 per cent of benefits paid) to £0.8 billion (0.6 per cent of benefits paid) in 2008-09. Although the Department has made great strides in reducing fraud, this increase in error should be a cause for concern. The report also highlights a worrying lack of response to scrutiny of the decision making and appeals (DMA) system by DWP. A former President of the Appeal Tribunals, Judge Robert Martin, felt his reports were effectively ignored, and there is evidence that the Decision Making Standards Committee lacks influence. There should be a much more constructive response to scrutiny. Another area that seems not to be working as effectively or as quickly as it should is the reconsideration process - the review of decisions - and the Department should examine this urgently.

The Child Maintenance and Enforcement Commission and the Child Support Agency's operational improvement plan

The Child Maintenance and Enforcement Commission and the Child Support Agency's operational improvement plan
Author: Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher: The Stationery Office
Total Pages: 88
Release: 2010-02-24
Genre: Social Science
ISBN: 9780215544162

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A report that discusses the problems experienced in the child maintenance system since the establishment of the Child Support Agency in 1993. It covers the changes in legislation; the introduction of a 'twin-track' approach with the three year Operational Improvement Plan and the establishment of the Child Maintenance and Enforcement Commission.

The Stationery Office Annual Catalogue

The Stationery Office Annual Catalogue
Author: Stationery Office (Great Britain)
Publisher:
Total Pages: 628
Release: 2009
Genre: Government publications
ISBN:

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The role of the Probation Service

The role of the Probation Service
Author: Great Britain: Parliament: House of Commons: Justice Committee
Publisher: The Stationery Office
Total Pages: 248
Release: 2011-07-28
Genre: Political Science
ISBN: 9780215561022

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Additional written evidence is contained in Volume 3, available on the Committee website at www.parliament.uk/justicecom