DK Essential Managers: Putting Customers First

DK Essential Managers: Putting Customers First
Author: Andy Bruce
Publisher: Penguin
Total Pages: 132
Release: 2002-09-09
Genre: Business & Economics
ISBN: 0756662710

Download DK Essential Managers: Putting Customers First Book in PDF, Epub and Kindle

DK's best-selling Essential Managers series are ideal for managers at every level. These compact references demonstrate the techniques and skills that are useful in any work environment, making this series the most accessible single-subject business guides on the market.

Putting Customers First

Putting Customers First
Author: Andy Bruce
Publisher: Dorling Kindersley Ltd
Total Pages: 130
Release: 2009-07-01
Genre: Business & Economics
ISBN: 1405352337

Download Putting Customers First Book in PDF, Epub and Kindle

Focus your organisation on customers and form successful working partnerships with clients.

The Essential Manager's Handbook

The Essential Manager's Handbook
Author: DK
Publisher: Penguin
Total Pages: 482
Release: 2022-07-19
Genre: Business & Economics
ISBN: 0744076323

Download The Essential Manager's Handbook Book in PDF, Epub and Kindle

Are you looking to take the next step in your career? Can you manage yourself with ease, but need more confidence when managing others? Achieving excellence as a manager requires a broad skillset, and The Essential Manager’s Handbook provides easy-to-follow and engaging advice on the 6 key areas. Nurture your confidence with managing people, leadership, achieving high performance, effective communication, presenting, and negotiating. With key quotes, bright visuals, and breakdowns by subject, this book is accessible and easy-to-use. Interactive tips and checklists will encourage you to note down your thoughts, examining past and present workplace experiences that you can learn from. Expert insights from management professionals and step-by-step instructions will help you understand how to deal with challenges and gain valuable management skills for life. This accessible and clear guide is packed with practical, no-nonsense information covering everything you need to know about acquiring and developing management skills. Pick up The Essential Manager’s Handbook for quick reference when you’re in need of guidance or work through each section at your own pace to become the best manager you can be. Series Overview: DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style, covering a range of essential topics, from managing, coaching, and mentoring teams and individuals to time management, communication, leadership, and strategic thinking. Each guide is clearly presented for ease of reference, with visual pointers, tips, and infographics.

DK Essential Managers: Marketing Effectively

DK Essential Managers: Marketing Effectively
Author: Moi Ali
Publisher: Penguin
Total Pages: 98
Release: 2001-02-28
Genre: Business & Economics
ISBN: 0756662591

Download DK Essential Managers: Marketing Effectively Book in PDF, Epub and Kindle

Learn all you need to know to improve your marketing skills, from researching and analyzing customers' buying habits to creating and managing a strong brand. Marketing Effectively not only shows you how to maximize market share by keeping up with trends, improving your competitiveness, exploiting new opportunities, and developing a winning marketing strategy, it also provides practical information on enhancing the image of your organization. Power tips help you to improve dramatically your chances of attaining instantly recognizable products. The Essential Managers have sold more than 2 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.

Marketing Effectively

Marketing Effectively
Author: Moi Ali
Publisher: Penguin
Total Pages: 76
Release: 2001
Genre: Business & Economics
ISBN: 9780789471482

Download Marketing Effectively Book in PDF, Epub and Kindle

Learn all you need to know to improve your marketing skills, from researching and analyzing customers' buying habits to creating and managing a strong brand. Marketing Effectively not only shows you how to maximize market share by keeping up with trends, improving your competitiveness, exploiting new opportunities, and developing a winning marketing strategy, it also provides practical information on enhancing the image of your organization. Power tips help you to improve dramatically your chances of attaining instantly recognizable products. The Essential Managers have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.

DK Essential Managers: Presenting

DK Essential Managers: Presenting
Author: DK
Publisher: Penguin
Total Pages: 98
Release: 2015-05-05
Genre: Business & Economics
ISBN: 1465440682

Download DK Essential Managers: Presenting Book in PDF, Epub and Kindle

Presenting gives you the tricks of the trade to make presentations with confidence. Use step-by-step and "Ask yourself" features to make a positive impact with your presentations.Learn to inspire trust and confidence with the help of "In focus" panels and case studies. Be expertly prepared, capture attention, and deliver your message.

Work/Life: Understanding Selling

Work/Life: Understanding Selling
Author: Ken Langdon
Publisher: Penguin
Total Pages: 123
Release: 2006-12-18
Genre: Business & Economics
ISBN: 0756639417

Download Work/Life: Understanding Selling Book in PDF, Epub and Kindle

Develop your personal skills by understanding how to sell effectively, with strategies to ensure success in Work/Life: Understanding Selling. Work/Life: Understanding Selling includes the basics of selling from preparation through to managing a team, with 5-minute fixes and high-impact techniques plus a simple self-assessment exercise to help monitor progress. Follow the Work/Life series as a complete course, or dip in and out of topics of particular interest.

DK Essential Managers: Selling

DK Essential Managers: Selling
Author: Eric Barron
Publisher: Penguin
Total Pages: 98
Release: 2015-05-05
Genre: Business & Economics
ISBN: 1465443118

Download DK Essential Managers: Selling Book in PDF, Epub and Kindle

Learn to speak persuasively, enthuse your audience, and sell with confidence with Essential Managers: Selling. This eBook offers master tips and techniques for successful selling. Eric Baron is an Associate Professor of Marketing at Columbia Business School and the CEO of Baron Group, a sales and marketing training consultancy. He is also author of Selling is a Team Sport. For more on Eric and his company, visit him on the web at: www.barongroup.com

DK Essential Managers: Presenting

DK Essential Managers: Presenting
Author: Aileen Pincus
Publisher: Penguin
Total Pages: 76
Release: 2008-09-29
Genre: Business & Economics
ISBN: 0756650992

Download DK Essential Managers: Presenting Book in PDF, Epub and Kindle

An update of one of the key Essential Managers titles, Presenting gives you the tricks of the trade to make presentations with confidence. Part of the best-selling Essential Managers series, this book will carry the same livery on the jacket, but will have new text and a completelymodern, updated design.

Practical Insights on Customer Service

Practical Insights on Customer Service
Author: Emmanuel Danstan Chinunda
Publisher: Adonis & Abbey Publishers Ltd
Total Pages: 134
Release: 2011-07-20
Genre: Reference
ISBN: 1912234173

Download Practical Insights on Customer Service Book in PDF, Epub and Kindle

Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.