Developing a Service Mindset
Author | : Lisa Earle McLeod |
Publisher | : |
Total Pages | : |
Release | : 2018 |
Genre | : |
ISBN | : |
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Author | : Lisa Earle McLeod |
Publisher | : |
Total Pages | : |
Release | : 2018 |
Genre | : |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : |
Release | : 2018 |
Genre | : |
ISBN | : |
Explore strategies for keeping your customers top of mind-even if you're not in a customer-facing role. Discover how to connect the dots between your job and customer impact, and learn behaviors for cultivating and sustaining a service mindset.
Author | : Carol S. Dweck |
Publisher | : Ballantine Books |
Total Pages | : 322 |
Release | : 2007-12-26 |
Genre | : Psychology |
ISBN | : 0345472322 |
From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement. “Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence on how we learn and which paths we take in life.”—Bill Gates, GatesNotes “It’s not always the people who start out the smartest who end up the smartest.” After decades of research, world-renowned Stanford University psychologist Carol S. Dweck, Ph.D., discovered a simple but groundbreaking idea: the power of mindset. In this brilliant book, she shows how success in school, work, sports, the arts, and almost every area of human endeavor can be dramatically influenced by how we think about our talents and abilities. People with a fixed mindset—those who believe that abilities are fixed—are less likely to flourish than those with a growth mindset—those who believe that abilities can be developed. Mindset reveals how great parents, teachers, managers, and athletes can put this idea to use to foster outstanding accomplishment. In this edition, Dweck offers new insights into her now famous and broadly embraced concept. She introduces a phenomenon she calls false growth mindset and guides people toward adopting a deeper, truer growth mindset. She also expands the mindset concept beyond the individual, applying it to the cultures of groups and organizations. With the right mindset, you can motivate those you lead, teach, and love—to transform their lives and your own.
Author | : Jaquie Scammell |
Publisher | : |
Total Pages | : 134 |
Release | : 2018 |
Genre | : Customer services |
ISBN | : 9781925283709 |
Author | : Ken Blanchard |
Publisher | : McGraw Hill Professional |
Total Pages | : 176 |
Release | : 2014-04-18 |
Genre | : Business & Economics |
ISBN | : 0071817859 |
Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job. PRAISE FOR LEGENDARY SERVICE: "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today!" -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit
Author | : Jaquie Scammell |
Publisher | : Major Street Publishing |
Total Pages | : 99 |
Release | : 2022-01-01 |
Genre | : Business & Economics |
ISBN | : 0648753018 |
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works.Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
Author | : |
Publisher | : Gower Publishing Company, Limited |
Total Pages | : 160 |
Release | : 1999-01-01 |
Genre | : Business planning |
ISBN | : 9780566081392 |
This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you can build a service culture into your business.
Author | : Michael J. Asken |
Publisher | : Clube de Autores |
Total Pages | : 45 |
Release | : 2018-12-05 |
Genre | : Self-Help |
ISBN | : |
If you constantly wake up tired and stressed and you feel like life is very hard, this guide will change your mindset and apply it to modern life. This is about knowing what you want and going for it. It’s about being tough and it’s about not...
Author | : Mansour Javidan |
Publisher | : Beavers Pond Press |
Total Pages | : 649 |
Release | : 2013 |
Genre | : Business & Economics |
ISBN | : 9781592989973 |
Najafi Global Mindset Institute's new book, Developing Your Global Mindset: The Handbook for Successful Global Leaders, is full of practical and engaging ways to develop a Global Mindset for success in global business. This book is a must-have resource guide for managers and leaders who are in global roles or who have global responsibilities.In consultation with managers, executives, and very experienced international executive coaches, NGMI has put together a series of recommendations and ideas on how a manager can improve on thirty-five scientifically defined capabilities within Global Mindset. All of the ideas are actionable, specific, and easy to implement. The development tips may be used by individuals or by direct reports, coaches, and teams. In addition to a rich variety of development suggestions, engaging narratives throughout the book illustrate the components of Global Mindset in action.The contributing authors also use their unique international experiences to bring Global Mindset to life in seven intriguing case studies. The case studies transport the reader into complex, real-world scenarios that cross geographic and cultural borders, and identify ways to successfully influence diverse others while working within the complex and fast-paced world of global business. The case studies may be used for individual development through self-reflection or in teams, where the discussions will no doubt be lively.
Author | : Dan Blacharski |
Publisher | : Atlantic Publishing Company |
Total Pages | : 290 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : 0910627525 |
This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.