Customer Service Representativ
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| Author | : National Learning Corporation |
| Publisher | : Passbooks |
| Total Pages | : 0 |
| Release | : 2011 |
| Genre | : Civil service |
| ISBN | : 9780837336053 |
Download This is Your Passbook For... Customer Service Representative Book in PDF, Epub and Kindle
The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: understanding and interpreting written information; interacting with the public; customer-service situations and practices; inductive reasoning; and other related areas.
| Author | : S. Marie Surles |
| Publisher | : HEA-Employment.com |
| Total Pages | : 100 |
| Release | : 2014-12-22 |
| Genre | : Business & Economics |
| ISBN | : 1505686644 |
Download Work-at-Home Company Listing for Customer Service Representatives Book in PDF, Epub and Kindle
A reference and sourcebook of work-at-home company listings for customer service representatives. This ebook has compiled a listing of telecommuting companies that previously and currently hire customer service representatives, technical support specialists, call center agents and other customer support professionals to work from home. All contact details are provided and verified as of the book's publication. HEA-Employment.com is a work-at-home job listing service. Our website offers job seekers access to thousands of available work-at-home job opportunities. Over the years we compiled a listing of thousands of legitimate telecommuting companies that hire telecommuters and virtual assistants. The companies listed in this ebook are currently hiring or have hired people to work from home in the past. The companies are accept resumes for current and future job openings. HEA-Employment.com has the most comprehensive work at home job database on the Internet today with access to 1000's of work at home jobs and home based business opportunities from over 1,000 job boards all on one site. From part-time and temporary to full-time and permanent, every type of job is included. You can select when you want to work, how much you want to work and how much you want to be paid.
| Author | : David E. Deviney |
| Publisher | : Provant Media Publishing |
| Total Pages | : 0 |
| Release | : 1998 |
| Genre | : Consumer satisfaction |
| ISBN | : 9781884926952 |
Download Outstanding Customer Service Book in PDF, Epub and Kindle
In today's marketplace, outstanding customer service may be the only thing that distinguishes your organization from your competitors. Outstanding Customer Service shows you how to provide the kind of service that generates customer loyalty (and repeat business) by developing key skills as well as systems that support and reinforce them. Dr. David Deviney is the owner of David Deviney and Associates, a consulting firm that serves a variety of industries. As a consultant, Dr. Deviney specializes in customer service, strategic planning, and behavioral change. Each book in the American Media How-To Series presents valuable information in a self-study format. Whether it's interviewing, customer service, or even termination skills, American Media's How-To Series of books will help you develop and retain a competitive advantage in today's workplace. Book jacket.
| Author | : Jeff Mapua |
| Publisher | : The Rosen Publishing Group, Inc |
| Total Pages | : 82 |
| Release | : 2014-12-15 |
| Genre | : Juvenile Nonfiction |
| ISBN | : 147777887X |
Download A Career in Customer Service and Tech Support Book in PDF, Epub and Kindle
This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.
| Author | : Anne McKinney |
| Publisher | : PREP Publishing |
| Total Pages | : 202 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 9781885288448 |
Download Real-Resumes for Customer Service Jobs Book in PDF, Epub and Kindle
Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers!
| Author | : Faye Mcghee |
| Publisher | : Xlibris Corporation |
| Total Pages | : 87 |
| Release | : 2013-07-22 |
| Genre | : Education |
| ISBN | : 1483666905 |
Download Our Great Customer Service in Our Great United States Book in PDF, Epub and Kindle
As I have said so many times in my life Knowledge is power and when you know what is going to happen and you come to expect it you can deal with it a lot better. We cannot let the terrible customer service we get defi ne us though. I have found that when customers are rude, mean or demanding it is because they have allowed the customer service representatives to make them that way. Control your own life and do not allow the customer service representative to do it for you. I feel that if I have a lot of stress in my life and I can deal with the craziness of our terrible customer service representatives without going postal so can everyone else. As I said before control your own life. When the guy at the cash register stares blankly at you and ask you for your discount card and you just handed it to him just smile and point to it. You are on your way home at this point anyway.
| Author | : Ruby L. Radford |
| Publisher | : AuthorHouse |
| Total Pages | : 78 |
| Release | : 2006-09-06 |
| Genre | : Business & Economics |
| ISBN | : 1463499701 |
Download Remember Me...I Am the Customer! Book in PDF, Epub and Kindle
| Author | : Renée Evenson |
| Publisher | : HarperChristian + ORM |
| Total Pages | : 303 |
| Release | : 2012-09-12 |
| Genre | : Business & Economics |
| ISBN | : 0814420338 |
Download Powerful Phrases for Effective Customer Service Book in PDF, Epub and Kindle
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
| Author | : Ken G. Dawson |
| Publisher | : iUniverse |
| Total Pages | : 126 |
| Release | : 2000-09-12 |
| Genre | : Business & Economics |
| ISBN | : 0595122590 |
Download A Paradigm of Customer Recovery Book in PDF, Epub and Kindle
"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"
| Author | : Peter Garber |
| Publisher | : Human Resource Development |
| Total Pages | : 178 |
| Release | : 2005-03 |
| Genre | : Business & Economics |
| ISBN | : 9780874258486 |
Download 25 Reproducible Activities for Customer Service Excellence Book in PDF, Epub and Kindle
Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho.
