Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Author: Jeffrey H. Gitomer
Publisher: Bard Press (TX)
Total Pages: 330
Release: 1998
Genre: Business & Economics
ISBN:

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A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.

Customer Loyalty

Customer Loyalty
Author: Jill Griffin
Publisher: Jossey-Bass
Total Pages: 260
Release: 1997-06-26
Genre: Business & Economics
ISBN:

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Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.

The Loyal Customer

The Loyal Customer
Author: Shep Hyken
Publisher: Shepard Presentations, LLC
Total Pages: 117
Release: 1999
Genre: Customer relations
ISBN: 0963782010

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Care Packages for Your Customers

Care Packages for Your Customers
Author: Barbara Glanz
Publisher: McGraw Hill Professional
Total Pages: 226
Release: 2007-03-31
Genre: Business & Economics
ISBN: 0071509488

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CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

Jeffrey Gitomer's Sales Manifesto

Jeffrey Gitomer's Sales Manifesto
Author: Jeffrey Gitomer
Publisher: Sound Wisdom
Total Pages: 229
Release: 2019-01-01
Genre: Business & Economics
ISBN: 0999255533

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Jeffrey Gitomer’s SALES MANIFESTOImperative Actions You Need to Take and Master to Dominate Your Competition and Win for Yourself...For the Next Decade After 50 years of successfully making sales all over the world. After delivering more than 2,500 customized speeches to the world's biggest companies. After establishing an unrivaled social platform with millions of views and followers. After leading the marketplace with Sell or Die podcast. After delivering more than 350 sold-out public seminars to audiences all over the globe. After writing 13 best-selling books including The Sales Bible and The Little Red Book of Selling… Jeffrey Gitomer has finally written the SALES MANIFESTO. A book that sets the standard, and lays bare what it will take for salespeople to succeed now, and for the next decade. The book, and it’s resource links, will take you, the reader to explanations that will disrupt old world sales tactics that no longer resonate with buyers, and sets easy to understand and implement elements of what it will take to win more profitable sales. Here’s a brief explanation of what’s in store as you read, watch, learn, and implement: The MANIFESTO identifies in simple language the 5.5 parts of the new sale, and builds easy-to- learn and easy-to-implement models for each component: 1. Value Attraction (creating social messages that make the reader want more) 2. THEM Preparation (planning strategy, getting ready, and executing) 3. Value Engagement (attraction PLUS value) 4. Connection and Completion (perceived value beyond price in both “how to connect” and “connect to make a sale”) 5. Building profitable long-term relationships (loyal, value driven customers) 5.5 Building a permanent referable first-class reputation (both online and community based) This book is not just the answer – it’s a no bullshit book of ANSWERS and ACTIONS that will put you on top of your sales world and keep you there. MANIFESTO is not just MORE. MANIFESTO is… Think. Read. Experience. Observe. Collect – ideas and friends. Expose your thoughts. Attract. Prepare and Be Prepared. Internet. Intend. Engage. Relate. Differentiate. Prove value. Serve with pride. Reward – yourself and others. Love it or leave it. Do the right thing all the time.

Social Boom!

Social Boom!
Author: Jeffrey Gitomer
Publisher: FT Press
Total Pages: 201
Release: 2011
Genre: Business & Economics
ISBN: 0132686058

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"What's your company's social media policy? Probably shortsighted. Business social media, or, social networking, has become more than a global phenomenon. When combined with your online presence and online outreach, it's a global business phenomenon and a revenue generating phenomenon..."--Dust jacket flap.

Jeffrey Gitomer's Little Gold Book of Yes! Attitude

Jeffrey Gitomer's Little Gold Book of Yes! Attitude
Author: Jeffrey Gitomer
Publisher: Jeffrey Gitomer's Little Gold
Total Pages: 0
Release: 2018-01-16
Genre: Business & Economics
ISBN: 9780999255506

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Place of publication from publisher's website.

Go Live!

Go Live!
Author: Jeffrey Gitomer
Publisher: John Wiley & Sons
Total Pages: 160
Release: 2020-10-22
Genre: Business & Economics
ISBN: 1119647193

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Learn how to go online with a winning sales and marketing strategy in this insightful resource Go Live! Turn Virtual Connections into Paying Customers helps readers understand and take advantage of several online tools to boost their sales and increase their revenue. Accomplished salesperson, consultant, and online personality Jeffrey Gitomer describes how tools like Facebook Live and podcasting can drive sales and help you connect with your customers. You'll discover: How to use tools like YouTube, LinkedIn Live, podcasting, and Facebook Live to connect with and develop your leads How to properly utilize social media like Instagram and Twitter to spread your message and sell to clients How to promote and repurpose content to create as big an impact on your audience as possible Written specifically for a post-pandemic sales audience, Go Live! Turn Virtual Connections into Paying Customers delivers results for anyone expected to deliver sales results in a virtual environment. It also belongs on the bookshelves of those who hope to take their successful offline sales strategies to the online world.

Jeffrey Gitomer's Little Green Book of Getting Your Way

Jeffrey Gitomer's Little Green Book of Getting Your Way
Author: Jeffrey H. Gitomer
Publisher: Prentice Hall
Total Pages: 210
Release: 2007
Genre: Business & Economics
ISBN:

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Following in the bestselling footsteps of Little Red Book of Selling, Little Red Book of Sales Answers, Little Black Book of Connections, and The Little Gold Book of YES! Attitude, Jeffrey Gitomer's The Little Green Book of Getting Your Waydigs deep into the 9.5 elements that make persuasion, and getting your way, happen. By breaking down the elements, the reader will begin to understand, take action, become proficient, and then master the ability to persuade. Because persuasion occurs in so many different areas of life and business, Gitomer leads the reader from mental readiness to the principles of getting your way and the power that persuasion offers. He challenges the reader to prepare before they present, to prepare before they try to persuade. He demonstrates how to change a presentation into a performance and shows how this can be done in any environment. But because persuasion most often takes place in business, he draws special emphasis to the reader's ability to write and sell persuasively. The book talks about the persistence that enables winning persuasion. He brings the Benjamin Franklin quote "If at first you don't succeed, try, try again" to the Gitomer level of "You only fail when you decide to quit," and the book ends challenging the reader how to think about excellence and eloquence. It will be up to the reader to take advantage of the opportunity and harness the power.

Word of Mouth Marketing

Word of Mouth Marketing
Author: Andy Sernovitz
Publisher: Greenleaf Book Group
Total Pages: 0
Release: 2012
Genre: Interactive marketing
ISBN: 9781608323661

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"With straightforward advice and humor, marketing expert Andy Sernovitz will show you how the world's most respected and profitable companies get their best customers for free through the power of word of mouth.