Pt. I. Health care information systems. ch. 1. Healthcare supply chain information systems VIA service-oriented architecture / Sultan N. Turhan and Özalp Vayvay. ch. 2. The role of the CIO in the development of interoperable information systems in healthcare organizations / António Grilo [und weitere]. ch. 3. Information systems for handling patients' complaints in health organizations / Zvi Stern, Elie Mersel and Nahum Gedalia. ch. 4. How to develop quality management system in a hospital / Ville Tuomi -- pt. II. Business process information systems. ch. 5. Modeling and managing business processes / Mohammad El-Mekawy, Khurram Shahzad and Nabeel Ahmed. ch. 6. Business process reengineering and measuring of company operations efficiency / Natas̮a Vujica Herzog. ch. 7. Value chain re-engineering by the application of advanced planning and scheduling / Yohanes Kristianto, Petri Helo and Ajmal Mian. ch. 8. Cultural auditing in the age of business : multicultural logistics management, and information systems / Alberto G. Canen and Ana Canen. ch. 9. Efficiency as criterion for typification of the dairy industry in Minas Gerais state / Luiz Antonio Abrantes [und weitere]. ch. 10. A neurocybernetic theory of social management systems / Masudul Alam Choudhury. ch. 11. Systematization approach for exploring business information systems : management dimensions / Albena Antonova. ch. 12. A structure for knowledge management systems assessment and audit / Joao Pedro Albino, Nicolau Reinhard and Silvina Santana. ch. 13. Risk management in enterprise resource planning systems introduction / Davide Aloini, Riccardo Dulmin and Valeria Mininno -- pt. III. Industrial data and management systems. ch. 14. Asset integrity management : operationalizing sustainability concerns / R.M. Chandima Ratnayake. ch. 15. How to boost innovation culture and innovators? / Andrea Bikfalvi [und weitere]. ch. 16. A decision support system for assembly and production line balancing / A.S. Simaria [und weitere]. ch. 17. An innovation applied to the simulation of RFID environments as used in the logistics / Marcelo Cunha De Azambuja [und weitere]. ch. 18. Customers' acceptance of new service technologies : the case of RFID / Alessandra Vecchi, Louis Brennan and Aristeidis Theotokis. ch. 19. Operational efficiency management tool placing resources in intangible assets / Claudelino Martins Dias Junior, Osmar Possamai and Ricardo Goncalves. ch. 20. Interactive technology maps for strategic planning and research directions based on textual and citation analysis of patents / Elisabetta Sani, Emanuele Ruffaldi and Massimo Bergamasco. ch. 21. Determining key performance indicators : an analytical network approach / Daniela Carlucci and Giovanni Schiuma -- pt. IV. Strategic business information systems. ch. 22. The use of information technology in small industrial companies in Latin America - the case of the interior of Sao Paulo, Brazil / Otávio José De Oliveira and Guilherme Fontana. ch. 23. Technology : information, business, marketing, and CRM management / Fernando M. Serson. ch. 24. Transfer of business and information management systems : issues and challenges / R. Nat Natarajan. ch. 25. Toward digital business ecosystem analysis / Aurelian Mihai Stanescu [und weitere]. ch. 26. The dynamics of the informational contents of accounting numbers / Akinloye Akindayomi -- pt. V. Information systems in supply chain management. ch. 27. Supply chain enabling technologies : management challenges and opportunities / Damien Power. ch. 28. Supply chain management / Avninder Gill and M. Ishaq Bhatti. ch. 29. Measuring supply chain performance in SMES / Maria Argyropoulou [und weitere]. ch. 30. Information sharing in service supply chain / Sari Uusipaavalniemi, Jari Juga and Maqsood Sandhu. ch. 31. RFID applications in the supply chain : an evaluation framework / Valerio Elia, Maria Grazia Gnoni and Alessandra Rollo -- pt. VI. Tools for the evaluation of business information systems. ch. 32. Tools for the decision-making process in the management information system of the organization / Carmen De Pablos Heredero and Mónica De Pablos Heredero. ch. 33. Preliminaries of mathematics in business and information management / Mohammed Salem Elmusrati. ch. 34. Herding does not exist or just a measurement problem? A meta-analysis / Nizar Hachicha, Amina Amirat and Abdelfettah Bouri. ch. 35. Object-oriented metacomputing with exertions / Michael Sobolewski. ch. 36. A new B2B architecture using ontology and web services technology / Youcef Aklouf. ch. 37. The roles of computer simulation in supply chain management / Jia Hongyu and Zuo Peng