Care Packages for Your Customers

Care Packages for Your Customers
Author: Barbara Glanz
Publisher: McGraw Hill Professional
Total Pages: 226
Release: 2007-03-31
Genre: Business & Economics
ISBN: 0071509488

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CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

Giftology

Giftology
Author: John Ruhlin
Publisher:
Total Pages: 182
Release: 2016-06-20
Genre:
ISBN: 9781732095601

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Does it feel like you work in a "red ocean filled with sharks?" Eat or be eaten. Fierce competition. Continual battling over scarce resources. What if there was another path? What if you could create your own blue oasis where profits are higher, marketing is as natural as breathing, and competition is nearly nonexistent? This nirvana can be a reality when you practice the principles of Giftology. In this unusual un-marketing resource you'll discover... *Why Giftology isn't an expense...it's an investment that can pay off with huge dividends. *How to practice Giftology on a tight budget... it's easy and very effective. *How Giftology turns existing clients into your best salespeople. *Why (and how) gifts with a relatively low value can trump something expensive. *When is the best time to send gifts? (The answer may surprise you.) *How to unleash a "Referral Factory," a small army of influencers vouching for you--no gimmicks, no catches. *Find out how Giftology can transform your supply chain. *The ten worst gifts... definitely avoid these. (This info's available in the expanded bonus resource. Just click the link inside! It's my gift to you.) The average person is hit with at least thirty thousand messages a day, courtesy of that "red ocean filled with sharks." Giftology neutralizes that deadly philosophy and equips you with every tool you need to make your message a priority. Every time. Get your copy today!

Care Packages

Care Packages
Author: Dana Reeve
Publisher: Random House (NY)
Total Pages: 196
Release: 1999
Genre: Biography & Autobiography
ISBN: 9780375500763

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When Christopher Reeve was paralyzed in a riding accident in 1995, the world was captivated by his struggle to survive, in the years since, he and his wife Dana have become major public figures -- he, delivering key speeches at national political events, earning Emmys for his brilliant directorial debut; she, appearing on television and on Broadway; together, creating a major charitable foundation for those with spinal cord injuries. How have they found the strength and inspiration to do what they are doing?To an astounding degree, they have found it in the thousands of letters, telegrams, e-mails, and cards that poured in from around the world when the news broke that Chris was gravely injured. From the legendary Katherine Hepburn, whose note is the very essence of her style ("Golly, what a mess!) to the series of letters from President Clinton, to the housewives and bankers and mechanics who saw in Chris and Dana their own struggles writ large, and who offered up their own hard-earned wisdom in an unforgettable gesture of hope and community.With great intelligence, charm, and grace, Dana Reeve takes us into the boxes of correspondence which have helped her family weather this ordeal. These letters, along with Dana's own story, create a rich and unforgettable tableaux of the triumph of the human spirit.

Care Packages

Care Packages
Author: Michelle Mackintosh
Publisher: Hardie Grant
Total Pages: 0
Release: 2016-11-08
Genre: Crafts & Hobbies
ISBN: 9781743791387

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Ideas and inspiration for crafting beautiful parcels for any occasion Michelle Mackintosh is on a mission to encourage people to reconnect with each other. Many of us send care packages without even realizing it – get-well packs, student treats, food packages to expats, clothes packages to charities, family packages to loved ones in the military – the list can be endless. Put together with Michelle's beautiful collage aesthetic, Care Packages brings back the art of crafting packages with love and care. The book is split into several chapters including reasons to send a care package, types of care packages, delivery, what to include and projects on how to design, craft, and decorate your care package. Projects are easy to achieve with step-by-step photography and instructions. This book will inspire a sense of time, love, and affection when corresponding with a loved one.

Who's Your Gladys?

Who's Your Gladys?
Author: Marilyn SUTTLE
Publisher: AMACOM Div American Mgmt Assn
Total Pages: 242
Release: 2009-09-09
Genre: Business & Economics
ISBN: 0814414419

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Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.

Care Packages for the Home

Care Packages for the Home
Author: Barbara A. Glanz
Publisher: Andrews McMeel Publishing
Total Pages: 340
Release: 1998
Genre: Family & Relationships
ISBN: 9780836268348

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Offers practical suggestions for improving family relations, including communication, home atmosphere, family activities, and positive attitudes.

The Simple Truths of Service

The Simple Truths of Service
Author: Ken Blanchard
Publisher: Sourcebooks, Inc.
Total Pages: 58
Release: 2017-02-07
Genre: Business & Economics
ISBN: 1492630497

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From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.

Paid to Speak

Paid to Speak
Author:
Publisher: Greenleaf Book Group
Total Pages: 183
Release: 2011-06
Genre: Business & Economics
ISBN: 1608321401

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The content corresponds with the four core competencies identified for success as a professional speaker. Members of the National Speakers Association, who have built thriving speaking businesses, weigh in with valuable insights and proven strategies on a gamut of topics.

The Art of Selling to the Affluent

The Art of Selling to the Affluent
Author: Matt Oechsli
Publisher: John Wiley & Sons
Total Pages: 262
Release: 2014-01-10
Genre: Business & Economics
ISBN: 1118849108

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Attract and retain affluent customers and clients Much has changed since the original The Art of Selling to the Affluent was published. The financial crisis has affected the affluent as well as the less affluent. This book brings you up to date with today's affluent and helps every salesperson understand what adjustments need to be made in order to successfully attract, service, and retain lifelong affluent customers and clients. Completely updated and revised, it is based on The Oechli Institute's latest 2013 comprehensive research. Explains how the financial crisis elevated the level of anxiety and how this has affected major purchase decisions Offers step-by-step guidance on how to navigate the process of overcoming social self-consciousness during the sales process Author Matt Oechsli is one of the leading authorities regarding marketing, selling, servicing, and developing loyalty with affluent clients, and one of the most sought after speakers in the financial services industry The Art of Selling to the Affluent, 2nd Edition offers a detailed landscape of today's affluent. Put yourself ahead of the competition by knowing how the Great Recession has affected purchasing behavior and where the opportunities are moving forward.