Automation Opportunities in the Service Sector

Automation Opportunities in the Service Sector
Author: Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas
Publisher:
Total Pages: 136
Release: 1975
Genre: Service industries
ISBN:

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Smart Machines and Service Work

Smart Machines and Service Work
Author: Jason E. Smith
Publisher: Reaktion Books
Total Pages: 161
Release: 2020-12-23
Genre: Social Science
ISBN: 1789143187

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In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.

Shifting Paradigms

Shifting Paradigms
Author: Zia Qureshi
Publisher: Brookings Institution Press
Total Pages: 298
Release: 2022-01-11
Genre: Business & Economics
ISBN: 081573901X

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Addressing the big questions about how technological change is transforming economies and societies Rapid technological change—likely to accelerate as a consequence of the COVID-19 pandemic—is reshaping economies and how they grow. But change also causes disruption, creates winners and losers, and produces social stress. This book examines the challenges of digital transformation and suggests how creative policies can make it more productive and inclusive. Shifting Paradigms is the second book on technological change produced by a joint research project of the Brookings Institution and the Korea Development Institute. Contributors are experts from the United States, Europe, and Korea. The first volume, Growth in a Time of Change, was published by Brookings in February 2020. The book's underlying thesis is that the future is arriving faster than expected. Long-accepted paradigms about economic growth are changing as digital technologies transform markets and nearly every aspect of business and work. Change will only intensify with advances in artificial intelligence and other innovations. Investors, business leaders, workers, and public officials face many questions. Is rising market concentration inevitable with the new technologies or can their benefits be more widely shared? How can the promise of FinTech be captured while managing risks? Should workers fear the new automation? Are technology-driven shifts in business and work causing income inequality to rise? How should public policy respond? Shifting Paradigms addresses these questions in an engaging manner for anyone interested in understanding how the economic and social agenda is being transformed by today's winds of change.

NBS Special Publication

NBS Special Publication
Author:
Publisher:
Total Pages: 464
Release: 1977
Genre: Weights and measures
ISBN:

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Service Automation in the Public Sector

Service Automation in the Public Sector
Author: Gustaf Juell-Skielse
Publisher: Springer Nature
Total Pages: 230
Release: 2022-03-14
Genre: Business & Economics
ISBN: 3030926443

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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Automation and the Future of Work

Automation and the Future of Work
Author: Aaron Benanav
Publisher: Verso Books
Total Pages: 161
Release: 2022-04-19
Genre: Social Science
ISBN: 1839761326

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A consensus-shattering account of automation technologies and their effect on workplaces and the labor market In this consensus-shattering account of automation technologies, Aaron Benanav investigates the economic trends that will shape our working lives far into the future. Silicon Valley titans, politicians, techno-futurists, and social critics have united in arguing that we are on the cusp of an era of rapid technological automation, heralding the end of work as we know it. But does the muchdiscussed “rise of the robots” really explain the long-term decline in the demand for labor? Automation and the Future of Work uncovers the deep weaknesses of twenty-first-century capitalism and the reasons why the engine of economic growth keeps stalling. Equally important, Benanav goes on to salvage from automation discourse its utopian content: the positive vision of a world without work. What social movements, he asks, are required to propel us into post-scarcity if technological innovation alone can’t deliver it? In response to calls for a permanent universal basic income that would maintain a growing army of redundant workers, he offers a groundbreaking counterproposal.