Assessing Academic Library Performance

Assessing Academic Library Performance
Author: Holt Zaugg
Publisher: Rowman & Littlefield
Total Pages: 211
Release: 2021-10-29
Genre: Language Arts & Disciplines
ISBN: 1538149249

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Assessment is essential to describe a library’s value and to inform decision-making. Using the four key assessment components of design, data collection, data analysis, and dissemination, Assessing Academic Library Performance: A Handbook provides strategies and case studies for performing four different types of assessments: Service assessments for the library’s outward and inward facing services that either help library users or other library employees to help users. These assessments focus on providing and improving how things are done to better serve others. Resources assessments for the physical and virtual resources that the library has in its holdings or to which it provides access. Resources are the reason libraries exist as they help patrons in instructional and research pursuits. Space assessments for physical and online library spaces. These assessments help ensure that spaces meet user needs. Personnel relationship assessments look at how library employees interact with each other. as library professionals. While not for evaluation or advancement purposes, these types of assessments provide information on what library employees can do to improve their relationships with one another. Each section has information on conducting each aspect of libraries followed by three examples to illustrate how assessment is used to support descriptions of library value and to help library employees make decisions that are critical to library improvement.

Library Assessment in Higher Education

Library Assessment in Higher Education
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
Total Pages: 196
Release: 2014-12-02
Genre: Language Arts & Disciplines
ISBN:

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Written specifically to address the library's role in education, this book provides guidance on performing assessment at academic institutions that will serve to improve teaching effectiveness and prove your library's impact on student learning outcomes—and thereby demonstrate your library's value. Academic libraries are increasingly being asked to demonstrate their value as one of many units on campus, but determining the outcomes of an academic library within the context of its collegiate setting is challenging. This book explains and clarifies the practice of assessment in academic institutions, enabling library managers to better understand and explain the impact of the library on student learning outcomes, teaching effectiveness, and research productivity. Providing essential information for all college and university librarians, this volume discusses and summarizes the outcomes of research that has been conducted to investigate assessment within the context of higher education. This updated second edition incorporates additional research, examines new trends, and covers groundbreaking advances in digital assessment tools as well as the changes in the amount and forms of data utilized in the assessment process. The chapters address assessment from a campus setting and present data that demonstrate the value of the library within that setting in terms of learning, research, and overall impact. In sum, the book presents librarians with up-to-date, practical guidelines for planning and conducting assessment.

Evaluation of Library and Information Services

Evaluation of Library and Information Services
Author: John Crawford
Publisher: Routledge
Total Pages: 133
Release: 2003-09-02
Genre: Reference
ISBN: 1135476578

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Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.

Putting Library Assessment Data to Work

Putting Library Assessment Data to Work
Author: Selena Killick
Publisher: Facet Publishing
Total Pages: 192
Release: 2019-07-16
Genre: Language Arts & Disciplines
ISBN: 1783302208

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Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.

Measuring Academic Library Performance

Measuring Academic Library Performance
Author: Nancy A. Van House
Publisher: Chicago, IL : American Library Assoc.
Total Pages: 236
Release: 1990
Genre: Education
ISBN: 9780838905296

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Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

The Evaluation and Measurement of Library Services

The Evaluation and Measurement of Library Services
Author: Joseph R. Matthews
Publisher: Bloomsbury Publishing USA
Total Pages: 481
Release: 2017-10-27
Genre: Language Arts & Disciplines
ISBN: 1440855374

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This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Standards and Assessment for Academic Libraries

Standards and Assessment for Academic Libraries
Author: William Neal Nelson
Publisher: Amer Library Assn
Total Pages: 146
Release: 2002
Genre: Language Arts & Disciplines
ISBN: 9780838982112

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The authors incorporate academic librarianship goals and evaluation into an outcomes assessment model based in part on the ACRL College Library Standards. Topics such as planning, assessment charts, the library's contribution to institutional goals, and communication are described.

Quality and the Academic Library

Quality and the Academic Library
Author: Jeremy Atkinson
Publisher: Chandos Publishing
Total Pages: 337
Release: 2016-02-24
Genre: Language Arts & Disciplines
ISBN: 0081001347

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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academic libraries. All aspects of quality are considered in the book, including quality assessment, quality review, and quality enhancement. An overview of quality management and service quality concepts, principles, and methods leads to a detailed consideration of how they have been applied in universities and their libraries. A case study approach is used with different perspectives provided from the different stakeholders involved in the quality processes. All contributors adopt a critical reflection approach, reflecting on the implications, impact, and significance of the activities undertaken and the conclusions that can be drawn for future developments. The book concludes with an overall reflection on quality management and service quality in academic libraries with a final analysis of priorities for the future. Presents a holistic view of the subject, looking at reviews of academic library services, quality assurance and assessment, quality enhancement, and service quality Provides perspectives from authors with different experiences and responsibilities, including those responsible for initiating and managing quality processes in higher education Includes case studies where the authors not only describe the quality processes used, but also seek to review and reflect on their success, limitations, and the impact of their work some time after the event Seeks to be current, comprehensive, and reflective by including the results of surveys/interviews from senior librarians on quality in academic libraries

Performance Assessment in Academic Libraries

Performance Assessment in Academic Libraries
Author: Steve Morgan
Publisher: Burns & Oates
Total Pages: 211
Release: 1995
Genre: Language Arts & Disciplines
ISBN: 9780720121889

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Considers the qualitative assessment of front-line reader services and staff; and explores the perspectives of the various constituents, including managers, users, and the library staff. Offers a snapshot of current performance-assessment practice in academic libraries rather than delving into the m

Surviving the Future

Surviving the Future
Author: Gail Munde
Publisher: Elsevier
Total Pages: 219
Release: 2009-02-28
Genre: Language Arts & Disciplines
ISBN: 1780630034

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Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book assists librarians to make sense of data collection, assessment, and comparative evaluation as stepping stones to transformative quality improvement. Creating value lies in a library’s ability to understand, communicate and measure what matters to users, and what can be measured can be managed to successful outcomes. Complex and fragmented subject matter is synthesized into clear and logical presentation Focuses on current research and best practices International in scope