A Decision Model for Selecting of Areas for Improvement in EFQM Model

A Decision Model for Selecting of Areas for Improvement in EFQM Model
Author: Jay Daniel
Publisher:
Total Pages: 0
Release: 2011
Genre:
ISBN:

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To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular ones. The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the European Quality Award. It is now the most widely used organizational framework in Europe and across the world and it has become the basis for the majority of international, national and regional Quality Awards. It is a practical tool that can be used as a guide to identify areas for Improvement. However, the current EFQM model has some drawbacks and problems which are not able to identify the priorities in Area for Improvement (AFI). For organizations with limitations of time, budget and resources and cannot implement all the Area for Improvement, some standards or indexes and limitations should be defined for prioritizing and choosing the Area for Improvement. Using Topsis 1 method which is one of the multi-attribute decision making model, the Area for Improvement can be identified. Therefore, this work will develop a method of evaluating, assessing and determining the Area for Improvement in the EFQM model. The results showed that the developed model is more valid and acceptable and the experts verified the model for selecting of Area for Improvement in EFQM in practice. The proposed model was employed in a case study and drawn out results from it and were evaluated from different points of view.

Frontiers of Business, Management and Economics

Frontiers of Business, Management and Economics
Author: Mehran Nejati
Publisher: Universal-Publishers
Total Pages: 412
Release: 2013-06-05
Genre: Business & Economics
ISBN: 161233265X

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This edited book is a compilation of research studies conducted in the areas of business, management and economics. These cutting-edge articles will be of interest to researchers, academics, and business managers.

The EFQM excellence model for Assessing Organizational Performance

The EFQM excellence model for Assessing Organizational Performance
Author: Chris Hakes
Publisher: Van Haren
Total Pages: 119
Release: 2007-07-05
Genre: Architecture
ISBN: 9087538502

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The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.

Big Data and Analytics Applications in Government

Big Data and Analytics Applications in Government
Author: Gregory Richards
Publisher: CRC Press
Total Pages: 140
Release: 2017-09-18
Genre: Business & Economics
ISBN: 1351649620

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Within this context, big data analytics (BDA) can be an important tool given that many analytic techniques within the big data world have been created specifically to deal with complexity and rapidly changing conditions. The important task for public sector organizations is to liberate analytics from narrow scientific silos and expand it across internally to reap maximum benefit across their portfolios of programs. This book highlights contextual factors important to better situating the use of BDA within government organizations and demonstrates the wide range of applications of different BDA techniques. It emphasizes the importance of leadership and organizational practices that can improve performance. It explains that BDA initiatives should not be bolted on but should be integrated into the organization’s performance management processes. Equally important, the book includes chapters that demonstrate the diversity of factors that need to be managed to launch and sustain BDA initiatives in public sector organizations.

Trends, Challenges, and Practices in Contemporary Strategic Management

Trends, Challenges, and Practices in Contemporary Strategic Management
Author: M?zrak, Filiz
Publisher: IGI Global
Total Pages: 371
Release: 2024-01-10
Genre: Business & Economics
ISBN:

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Modern business dynamics are an intricate and strategic landscape that underpins organizational triumphs despite today’s turbulent market. Those fervently exploring the symbiosis of theory and reality within the strategic realm of contemporary strategic management require a solid understanding of the concept, and they can now enhance this journey with Trends, Challenges, and Practices in Contemporary Strategic Management. This seminal work unfurls a tapestry of erudition, guiding its readers through the corridors of contemporary strategic management. Targeting a diverse readership encompassing academicians, researchers, students, and industry leaders, the book’s scope is as expansive as its subject matter. For scholars and researchers, its pages unfold a treasure trove of contemporary strategic management theories, their evolution, and cutting-edge practices. Practitioners entrusted with steering strategic compasses will glean a pragmatic arsenal of insights and best practices, their leadership acumen fortified to navigate the most tempestuous waters of organizational strategy. Covering from disruptive innovation and strategic leadership in a digital epoch to sustainability, global strategy, and the pivotal role of artificial intelligence in shaping strategies, this book mirrors the ever-evolving cadence of contemporary strategic management.

Decision Management: Concepts, Methodologies, Tools, and Applications

Decision Management: Concepts, Methodologies, Tools, and Applications
Author: Management Association, Information Resources
Publisher: IGI Global
Total Pages: 2350
Release: 2017-01-30
Genre: Business & Economics
ISBN: 152251838X

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The implementation of effective decision making protocols is crucial in any organizational environment in modern society. Emerging advancements in technology and analytics have optimized uses and applications of decision making systems. Decision Management: Concepts, Methodologies, Tools, and Applications is a compendium of the latest academic material on the control, support, usage, and strategies for implementing efficient decision making systems across a variety of industries and fields. Featuring comprehensive coverage on numerous perspectives, such as data visualization, pattern analysis, and predictive analytics, this multi-volume book is an essential reference source for researchers, academics, professionals, managers, students, and practitioners interested in the maintenance and optimization of decision management processes.

Building Quality Management Systems

Building Quality Management Systems
Author: Luis Rocha-Lona
Publisher: CRC Press
Total Pages: 205
Release: 2017-08-21
Genre: Business & Economics
ISBN: 1040084370

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Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Righ

International Handbook of Practice-Based Performance Management

International Handbook of Practice-Based Performance Management
Author: Patria de Lancer Julnes
Publisher: SAGE
Total Pages: 561
Release: 2007-09-10
Genre: Business & Economics
ISBN: 1412940125

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A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.

Advances in Intelligent Manufacturing and Service System Informatics

Advances in Intelligent Manufacturing and Service System Informatics
Author: Zekâi Şen
Publisher: Springer Nature
Total Pages: 824
Release: 2023-11-02
Genre: Technology & Engineering
ISBN: 9819960622

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This book comprises the proceedings of the 12th International Symposium on Intelligent Manufacturing and Service Systems 2023. The contents of this volume focus on recent technological advances in the field of artificial intelligence in manufacturing & service systems including machine learning, autonomous control, bioinformatics, human-artificial intelligence interaction, digital twin, robotic systems, sybersecurity, etc. This volume will prove a valuable resource for those in academia and industry.