5 Step Handbook To A Superior Customer Service Mindset
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Author | : Sara Haggett |
Publisher | : Createspace Independent Publishing Platform |
Total Pages | : 38 |
Release | : 2017-07-03 |
Genre | : |
ISBN | : 9781544172071 |
Download 5 Step Handbook to a Superior Customer Service Mindset Book in PDF, Epub and Kindle
Five basic steps for anyone serious about excelling in customer service. For individuals or employers who are looking to change the mindset of how people are viewing the foundation of customer service. This book will open your eyes to a different perspective and allow you or your employee to confidently deliver Superior Customer Service.
Author | : Leonardo Inghilleri |
Publisher | : AMACOM |
Total Pages | : 190 |
Release | : 2010-04-14 |
Genre | : Business & Economics |
ISBN | : 0814415393 |
Download Exceptional Service, Exceptional Profit Book in PDF, Epub and Kindle
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author | : Eric Lee Harvey |
Publisher | : The Walk The Talk Company |
Total Pages | : 60 |
Release | : 1999 |
Genre | : Consumer satisfaction |
ISBN | : 9781885228345 |
Download 180 Ways to Walk the Customer Service Talk Book in PDF, Epub and Kindle
180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.
Author | : Damian Hughes |
Publisher | : Pan Macmillan |
Total Pages | : 302 |
Release | : 2016-07-14 |
Genre | : Business & Economics |
ISBN | : 1509804382 |
Download The Winning Mindset Book in PDF, Epub and Kindle
In The Winning Mindset, Professor Damian Hughes, the acclaimed author of Liquid Thinking and How to Think Like Sir Alex Ferguson, draws on both his lifetime experience and academic background within sport, organization and change psychology to reveal the best ways to create a winning mindset in both personal and professional life. Having worked with some of the top teams in the UK, and watched some of the best coaches in the country at work, Hughes distils the five keys principles that separate the best coaches and teams from the rest: Simplicity; Tripwires; Emotions; Practical; Stories: STEPS. The role of a sports-team leader is fascinating, complex and tough. Fantasy football leagues may convince us that success is all about buying players and selecting a team. In reality, it is about creating winning environments – recruiting, developing and nurturing talent, effectively communicating a shared vision with a diverse collection of individuals, delivering on enormous expectations from a range of stakeholders, overcoming significant challenges, handling pressure and staying focused throughout: a set of challenges familiar to leaders in all sectors.
Author | : Dennis Snow |
Publisher | : John Wiley & Sons |
Total Pages | : 261 |
Release | : 2009-10-29 |
Genre | : Business & Economics |
ISBN | : 0470564199 |
Download Unleashing Excellence Book in PDF, Epub and Kindle
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author | : David E. Deviney |
Publisher | : Provant Media Publishing |
Total Pages | : 0 |
Release | : 1998 |
Genre | : Consumer satisfaction |
ISBN | : 9781884926952 |
Download Outstanding Customer Service Book in PDF, Epub and Kindle
In today's marketplace, outstanding customer service may be the only thing that distinguishes your organization from your competitors. Outstanding Customer Service shows you how to provide the kind of service that generates customer loyalty (and repeat business) by developing key skills as well as systems that support and reinforce them. Dr. David Deviney is the owner of David Deviney and Associates, a consulting firm that serves a variety of industries. As a consultant, Dr. Deviney specializes in customer service, strategic planning, and behavioral change. Each book in the American Media How-To Series presents valuable information in a self-study format. Whether it's interviewing, customer service, or even termination skills, American Media's How-To Series of books will help you develop and retain a competitive advantage in today's workplace. Book jacket.
Author | : Karen Leland |
Publisher | : For Dummies |
Total Pages | : 408 |
Release | : 2006-05-01 |
Genre | : Business & Economics |
ISBN | : 9780471768692 |
Download Customer Service For Dummies Book in PDF, Epub and Kindle
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author | : Meyana McCombs |
Publisher | : |
Total Pages | : 56 |
Release | : 2020-12-03 |
Genre | : |
ISBN | : 9781693782947 |
Download How Everyday Can Be Friday the Secret to Superior Customer Service Book in PDF, Epub and Kindle
The goal of this workbook is to shift the mindsets of management and employees in order to change their mindset about how the workplace should be and create their own reality. This workbook is designed to enhance your customer service and should change the trajectory of your day to day operation of your business. Meyana "Miss Friday" McCombs has a passion for Customer Service and the growth of all businesses. She believes that everyday should be Friday for the world and if she can get the managers first everyone else will follow. Her Customer Service Training resulted from her book she published on How Everyday Can be Friday-The Secret to Meyana's Happiness. It was due to a lack of happiness on her job and within 2 months of working there she decided to write a book to help out her coworkers.
Author | : Greg Saladino |
Publisher | : GS Books |
Total Pages | : 96 |
Release | : 2021-12-31 |
Genre | : Business & Economics |
ISBN | : 9780578618395 |
Download Your Customer Service Matters Book in PDF, Epub and Kindle
Great Customer Service is not a given in today's business environment. In order to truly thrive in today's climate you must provide outstanding service. My book will give you a quick guide on what to focus on to engage and train your team to provide great customer service. The principles and guidelines that I have learned over the past 20 years are shared with you in a concise guide to building your customer service organization.
Author | : Bill Burnett |
Publisher | : Knopf |
Total Pages | : 274 |
Release | : 2016-09-20 |
Genre | : Self-Help |
ISBN | : 110187533X |
Download Designing Your Life Book in PDF, Epub and Kindle
#1 NEW YORK TIMES BEST SELLER • At last, a book that shows you how to build—design—a life you can thrive in, at any age or stage • “Life has questions. They have answers.” —The New York Times Designers create worlds and solve problems using design thinking. Look around your office or home—at the tablet or smartphone you may be holding or the chair you are sitting in. Everything in our lives was designed by someone. And every design starts with a problem that a designer or team of designers seeks to solve. In this book, Bill Burnett and Dave Evans show us how design thinking can help us create a life that is both meaningful and fulfilling, regardless of who or where we are, what we do or have done for a living, or how young or old we are. The same design thinking responsible for amazing technology, products, and spaces can be used to design and build your career and your life, a life of fulfillment and joy, constantly creative and productive, one that always holds the possibility of surprise.