212 Service
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Author | : Mac Anderson |
Publisher | : Sourcebooks, Inc. |
Total Pages | : 109 |
Release | : 2013-01-01 |
Genre | : Business & Economics |
ISBN | : 1608101274 |
Download 212 Service Book in PDF, Epub and Kindle
You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
Author | : American Bar Association. House of Delegates |
Publisher | : American Bar Association |
Total Pages | : 216 |
Release | : 2007 |
Genre | : Law |
ISBN | : 9781590318737 |
Download Model Rules of Professional Conduct Book in PDF, Epub and Kindle
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author | : |
Publisher | : |
Total Pages | : 120 |
Release | : 1982-04-12 |
Genre | : |
ISBN | : |
Download New York Magazine Book in PDF, Epub and Kindle
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Author | : |
Publisher | : |
Total Pages | : 372 |
Release | : 1990 |
Genre | : Paratransit services |
ISBN | : |
Download A Directory of UMTA-funded Rural and Specialized Transit Systems Book in PDF, Epub and Kindle
Author | : Sam Parker |
Publisher | : The Walk The Talk Company |
Total Pages | : 88 |
Release | : 2011-04-15 |
Genre | : Achievement motivation |
ISBN | : 9781885228673 |
Download 212: The Extra Degree Book in PDF, Epub and Kindle
212° the extra degree captures the essence of excellence in an unforgettable way... At 211° water is hot. At 212°, it boils. And with boiling water, comes steam. And with steam, you can power a train. The one extra degree, that one small step, makes the difference. In the original 212° the extra degree softcover, the simple 212° concept is illustrated through a clear introduction and then supported by a series of thoughts, examples, and facts that will help you absorb the 212° mindset. Its purpose is to inspire the extra level of effort that produces exponential results. Let 212° become a part of everyone's vocabulary. This book will encourage anyone who reads it to give that extra degree of effort...the extra degree that will produce extraordinary results.
Author | : William Bennett Munro |
Publisher | : |
Total Pages | : 536 |
Release | : 1923 |
Genre | : Municipal government |
ISBN | : |
Download Municipal Government and Administration: Administration Book in PDF, Epub and Kindle
Author | : |
Publisher | : |
Total Pages | : 152 |
Release | : 1992-03-09 |
Genre | : |
ISBN | : |
Download New York Magazine Book in PDF, Epub and Kindle
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Author | : |
Publisher | : |
Total Pages | : 110 |
Release | : 1991-04-15 |
Genre | : |
ISBN | : |
Download New York Magazine Book in PDF, Epub and Kindle
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Author | : |
Publisher | : |
Total Pages | : 168 |
Release | : 1997-02-10 |
Genre | : |
ISBN | : |
Download New York Magazine Book in PDF, Epub and Kindle
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
Author | : |
Publisher | : |
Total Pages | : 110 |
Release | : 1991-04-15 |
Genre | : |
ISBN | : |
Download New York Magazine Book in PDF, Epub and Kindle
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.