Stop Harming Customers
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Author | : David Silverman |
Publisher | : Business Expert Press |
Total Pages | : 157 |
Release | : 2023-12-08 |
Genre | : Business & Economics |
ISBN | : 1637425406 |
Download Stop Harming Customers Book in PDF, Epub and Kindle
Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it’s not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don’t want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit–in short, every business. (And if you’re interested in cryptocurrency, this book’s for you too!)
Author | : David Silverman |
Publisher | : |
Total Pages | : 0 |
Release | : 2023-12 |
Genre | : Business & Economics |
ISBN | : 9781637425398 |
Download Stop Harming Customers Book in PDF, Epub and Kindle
Since the year 2000, banks have been fined almost a third of a trillion dollars. Yet, every year billions more are imposed. Why? This book explains why banks break the law (it's not just the money), explains the challenges facing Compliance functions, considers that the majority of financiers don't want to do wrong, and puts forth a proposal to stop banks from harming customers. The lessons in this book are applicable to any business where profit motives can conflict with customer benefit-in short, every business. (And if you're interested in cryptocurrency, this book's for you too!)
Author | : Allan House |
Publisher | : Profile Books |
Total Pages | : 179 |
Release | : 2019-06-06 |
Genre | : Medical |
ISBN | : 1782834354 |
Download Understanding and Responding to Self-Harm Book in PDF, Epub and Kindle
Self-harm is increasingly prevalent in our society. But few of us understand why, or know what to do to help ourselves, friends or family in such situations. It can be very isolating. Understanding and Responding to Self-Harm aims to fill this gap, providing practical information and advice for anyone who has an experience of self-harm. Showing the various forms self-harm can take, this book explores the reasons behind it, and offers advice on self-management, support to others, and what services are available. Full of clear, thoughtful advice for those who may be thinking of harming themselves, or have already done so, as well as guidance for families and friends on helpful strategies and responses - and ones to avoid - it uses evidence from research and direct experience to provide an essential resource.
Author | : Anthony W. Bateman |
Publisher | : Oxford University Press, USA |
Total Pages | : 240 |
Release | : 2013-05-09 |
Genre | : Medical |
ISBN | : 0199644209 |
Download Borderline Personality Disorder Book in PDF, Epub and Kindle
Though much progress has been made in developing specialist psychosocial treatments for borderline personality disorder (BPD), the majority of people with BPD receive treatment within generalist mental health services. This is a practical evidence-based guide on how to help people with BPD with advice based on research evidence.
Author | : Baptiste Brossard |
Publisher | : Indiana University Press |
Total Pages | : 180 |
Release | : 2018-06-14 |
Genre | : Social Science |
ISBN | : 0253036429 |
Download Why Do We Hurt Ourselves? Book in PDF, Epub and Kindle
A sociological analysis of self-injury, the causes of it, and the conditions surrounding those who commit it. Why does an estimated 5% of the general population intentionally and repeatedly hurt themselves? What are the reasons certain people resort to self-injury as a way to manage their daily lives? In Why Do We Hurt Ourselves, sociologist Baptiste Brossard draws on a five-year survey of self-injurers and suggests that the answers can be traced to social, more than personal, causes. Self-injury is not a matter of disturbed individuals resorting to hurting themselves in the face of individual weaknesses and difficulties. Rather, self-injury is the reaction of individuals to the tensions that compose, day after day, the tumultuousness of their social life and position. Self-harm is a practice that people use to self-control and maintain order—to calm down, or to avoid “going haywire” or “breaking everything.” More broadly, through this research Brossard works to develop a perspective on the contemporary social world at large, exploring quests for self-control in modern Western societies.
Author | : Matthew D. Selekman |
Publisher | : W. W. Norton & Company |
Total Pages | : 340 |
Release | : 2009 |
Genre | : Psychology |
ISBN | : 9780393705676 |
Download The Adolescent and Young Adult Self-harming Treatment Manual Book in PDF, Epub and Kindle
A detailed treatment protocol for working with self-harming adolescents and young adults.
Author | : Zoe Alderton |
Publisher | : Routledge |
Total Pages | : 224 |
Release | : 2018-05-11 |
Genre | : Psychology |
ISBN | : 1317269284 |
Download The Aesthetics of Self-Harm Book in PDF, Epub and Kindle
The Aesthetics of Self-Harm presents a new approach to understanding parasuicidal behaviour, based upon an examination of online communities that promote performances of self-harm in the pursuit of an idealised beauty. The book considers how online communities provide a significant level of support for self-harmers and focuses on relevant case studies to establish a new model for the comprehension of the online supportive community. To do so, Alderton explores discussions of self-harm and disordered eating on social networks. She examines aesthetic trends that contextualise harmful behavior and help people to perform feelings of sadness and vulnerability online. Alderton argues that the traditional understanding of self-violence through medical discourse is important, but that it misses vital elements of human group activity and the motivating forces of visual imagery. Covering psychiatry and psychology, rhetoric and sociology, this book provides essential reading for psychologists, sociologists and anthropologists exploring group dynamics and ritual, and rhetoricians who are concerned with the communicative powers of images. It should also be of great interest to medical professionals dealing with self-harming patients.
Author | : Jillian Powell |
Publisher | : Gareth Stevens |
Total Pages | : 52 |
Release | : 2009 |
Genre | : Juvenile Nonfiction |
ISBN | : 9780836892024 |
Download Self-harm and Suicide Book in PDF, Epub and Kindle
Originally published: London: Wayland, 2008.
Author | : Anna Motz |
Publisher | : Routledge |
Total Pages | : 247 |
Release | : 2009-09-10 |
Genre | : Psychology |
ISBN | : 1135450056 |
Download Managing Self-Harm Book in PDF, Epub and Kindle
Designed to help clinicians, people who self-harm and their families and carers to understand its causes, meaning and treatment, this book explores unconscious meanings for self-harming and the sense in which it is a language of the body.
Author | : Gerald Caplan |
Publisher | : Routledge |
Total Pages | : 262 |
Release | : 2013-05-13 |
Genre | : Psychology |
ISBN | : 1134944934 |
Download Helping the Helpers Not to Harm Book in PDF, Epub and Kindle
The authors of this controversial volume have collected case studies and observational accounts of caregivers for over 15 years. Iatrogenic harm is a serious and widespread problem that many have been reluctant to speak out about for fear of being blacklisted by their colleagues. In writing this book the authors hope to establish guidelines that will help caregivers to recognize and deal with potentially harmful behavior thereby improving the standards of care for all patients.