Service Management For Dummies

Service Management For Dummies
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
Total Pages: 338
Release: 2009-05-11
Genre: Computers
ISBN: 0470529083

Download Service Management For Dummies Book in PDF, Epub and Kindle

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Service Management for Dummies

Service Management for Dummies
Author: Judith Hurwitz
Publisher:
Total Pages: 0
Release: 2009
Genre: Business enterprises
ISBN: 9780470474549

Download Service Management for Dummies Book in PDF, Epub and Kindle

Service Oriented Architecture For Dummies

Service Oriented Architecture For Dummies
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
Total Pages: 386
Release: 2006-10-25
Genre: Computers
ISBN: 0470116781

Download Service Oriented Architecture For Dummies Book in PDF, Epub and Kindle

SOA is the most important initiative facing IT and is difficult to grasp. This book demystifies the topic of SOA and makes it accessible to those people who hear the term but aren't really sure what it means. It covers what SOA is, why it matters, how it can impact businesses, and how to take steps to implement SOA in a corporate environment.

Operations Management For Dummies

Operations Management For Dummies
Author: Mary Ann Anderson
Publisher: John Wiley & Sons
Total Pages: 53
Release: 2013-07-09
Genre: Business & Economics
ISBN: 1118551079

Download Operations Management For Dummies Book in PDF, Epub and Kindle

Score your highest in Operations Management Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, Operations Management For Dummies serves as an extremely resourceful aid for this difficult subject. Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects. Clearly organizes and explains complex topics Serves as an supplement to your Operations Management textbooks Helps you score your highest in your Operations Management course Whether your aim is to earn an undergraduate degree in business or an MBA, Operations Management For Dummies is indispensable supplemental reading for your operations management course.

Supply Chain Management For Dummies

Supply Chain Management For Dummies
Author: Daniel Stanton
Publisher: John Wiley & Sons
Total Pages: 360
Release: 2017-11-29
Genre: Business & Economics
ISBN: 1119410193

Download Supply Chain Management For Dummies Book in PDF, Epub and Kindle

Everyone can impact the supply chain Supply Chain Management For Dummies helps you connect the dots between things like purchasing, logistics, and operations to see how the big picture is affected by seemingly isolated inefficiencies. Your business is a system, made of many moving parts that must synchronize to most efficiently meet the needs of your customers—and your shareholders. Interruptions in one area ripple throughout the entire operation, disrupting the careful coordination that makes businesses successful; that's where supply chain management (SCM) comes in. SCM means different things to different people, and many different models exist to meet the needs of different industries. This book focuses on the broadly-applicable Supply Chain Operations Reference (SCOR) Model: Plan, Source, Make, Deliver, Return, and Enable, to describe the basic techniques and key concepts that keep businesses running smoothly. Whether you're in sales, HR, or product development, the decisions you make every day can impact the supply chain. This book shows you how to factor broader impact into your decision making process based on your place in the system. Improve processes by determining your metrics Choose the right software and implement appropriate automation Evaluate and mitigate risks at all steps in the supply chain Help your business function as a system to more effectively meet customer needs We tend to think of the supply chain as suppliers, logistics, and warehousing—but it's so much more than that. Every single person in your organization, from the mailroom to the C-suite, can work to enhance or hinder the flow. Supply Chain Management For Dummies shows you what you need to know to make sure your impact leads to positive outcomes.

Managing All-in-One For Dummies

Managing All-in-One For Dummies
Author: Marty Brounstein
Publisher: John Wiley & Sons
Total Pages: 696
Release: 2014-01-21
Genre: Business & Economics
ISBN: 1118784081

Download Managing All-in-One For Dummies Book in PDF, Epub and Kindle

Your all-encompassing guide to managing people, projects, and teams Being a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment that you never imagined possible. Managing All-In-One For Dummies is the practical, plain-English guide that covers all the basics of business management, helping you to navigate today's most innovative business strategies. Pulls together content from the Dummies Management library Offers advice for anticipating change and leading subordinates through change Includes tips on how to manage your business with effective leadership Whether you're a new manager or a seasoned professional, Managing All-in-One For Dummies gives you everything you need to manage successfully.

Management For Dummies, UK Edition

Management For Dummies, UK Edition
Author: Richard Pettinger
Publisher: John Wiley & Sons
Total Pages: 193
Release: 2011-03-23
Genre: Business & Economics
ISBN: 1119974798

Download Management For Dummies, UK Edition Book in PDF, Epub and Kindle

Make your mark in the world of management Good management is vital to the success of every business but being a good manager isn't always easy. This book offers you expert advice on hiring the right staff, building effective teams, resolving office politics and maintaining your own work/life balance. Inside you'll find examples and guidance to help you identify the styles of management you need to succeed and to deal with the challenges of being a manager today. Be the best – learn great techniques for coaching, mentoring and inspiring your employees to perform at their best Get to the point – set goals and targets, and discover how to manage people and projects Connect with others – use effective communication skills and discover the best ways to convey your messages Get political – assess a wide range of management risks and learn key techniques for dealing with office politics Become a 21st-century manager – harness the power of technology and use it to help with budgeting and accounting Open the book and find: How to take the first steps into management Advice on being a truly great interviewer Techniques on developing and mentoring employees Guidance on juggling priorities Why understanding your stakeholders is vital A guide to 21st-century functions of management Learn to: Use the latest management techniques, tools and technology Develop leadership skills and integrate them into your management style Manage a business and team through difficult times Become a great global manager

Call Centers For Dummies

Call Centers For Dummies
Author: Real Bergevin
Publisher: John Wiley & Sons
Total Pages: 391
Release: 2010-05-11
Genre: Business & Economics
ISBN: 0470678402

Download Call Centers For Dummies Book in PDF, Epub and Kindle

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Cloud Computing For Dummies

Cloud Computing For Dummies
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
Total Pages: 336
Release: 2010-01-19
Genre: Computers
ISBN: 0470597429

Download Cloud Computing For Dummies Book in PDF, Epub and Kindle

The easy way to understand and implement cloud computing technology written by a team of experts Cloud computing can be difficult to understand at first, but the cost-saving possibilities are great and many companies are getting on board. If you've been put in charge of implementing cloud computing, this straightforward, plain-English guide clears up the confusion and helps you get your plan in place. You'll learn how cloud computing enables you to run a more green IT infrastructure, and access technology-enabled services from the Internet ("in the cloud") without having to understand, manage, or invest in the technology infrastructure that supports them. You'll also find out what you need to consider when implementing a plan, how to handle security issues, and more. Cloud computing is a way for businesses to take advantage of storage and virtual services through the Internet, saving money on infrastructure and support This book provides a clear definition of cloud computing from the utility computing standpoint and also addresses security concerns Offers practical guidance on delivering and managing cloud computing services effectively and efficiently Presents a proactive and pragmatic approach to implementing cloud computing in any organization Helps IT managers and staff understand the benefits and challenges of cloud computing, how to select a service, and what's involved in getting it up and running Highly experienced author team consults and gives presentations on emerging technologies Cloud Computing For Dummies gets straight to the point, providing the practical information you need to know.

ITIL For Dummies

ITIL For Dummies
Author: Peter Farenden
Publisher: John Wiley & Sons
Total Pages: 393
Release: 2012-04-23
Genre: Business & Economics
ISBN: 1119950139

Download ITIL For Dummies Book in PDF, Epub and Kindle

ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects