Reputation and Image Recovery for the Tourism Industry

Reputation and Image Recovery for the Tourism Industry
Author: Gabby Walters
Publisher: Goodfellow Publishers Ltd
Total Pages: 241
Release: 2019-04-30
Genre: Business & Economics
ISBN: 1911396692

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Crises and disasters that impact tourism can have extensive reputational implications for the organisations and destinations involved. This text uses real life cases studies to contextualise the relevant theories and unpacks examples of best practice to show how carefully managed response strategies can ensure the organisation’s future survival.

Safety and Security in Tourism

Safety and Security in Tourism
Author: Noel Scott
Publisher:
Total Pages: 0
Release: 2013
Genre: Crisis management
ISBN: 9780415850469

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This important book presents leading experts from around the world providing useful instruction on effective ways to plan for future crisis response and strategies for recovering business. The book is extensively referenced and includes several tables and figures to clearly explain data.

Restoring Tourism Destinations in Crisis

Restoring Tourism Destinations in Crisis
Author: David Beirman
Publisher: Routledge
Total Pages: 255
Release: 2020-08-05
Genre: Business & Economics
ISBN: 100024718X

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This is an outstanding book. It offers a comprehensive range of in-depth case studies that looks at past tourism crisis and analyzes the responses made. A must-read book for those in the industry, related associations and the various levels of government as they consider how to pro-actively deal with the potential for future crisis related to tourism. Perry Hobson, Head, School of Tourism and Hospitaliy Management, Southern Cross University and Editor-in-Chief Journal of Vacation Marketing. Tourism everywhere is vulnerable to changes in public perception. When news about an earthquake, a violent conflict or a contagious disease in a distant location hits the television, tourists cancel holidays. The September 11, 2001 terrorist attack against the USA impacted on airlines and tourist destinations worldwide, as did subsequent attacks on tourists. These events highlight the importance of destination crisis management for the global tourism industry. Experienced tourism marketer and trainer, David Beirman, has created a guide to crisis management for tourism operators and offices. He argues that managing public perception is critical to the recovery of a destination after a crisis, and that much depends on providing clear, frequently updated and accurate information. He provides detailed case studies of different types of crises from around the world, with analyses of the strengths and weaknesses of the approach taken by tourism managers. This is an invaluable reference for tourism managers anywhere in the world, and a useful resource for tourism students.

Online Reputation Management in Destination and Hospitality

Online Reputation Management in Destination and Hospitality
Author: Riccardo Rialti
Publisher: Emerald Group Publishing
Total Pages: 228
Release: 2023-02-09
Genre: Business & Economics
ISBN: 1803823771

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Online Reputation Management in Destination and Hospitality’s comprehensive collection of research decodifies the best practices existing in the market, developing innovative strategies for tourism, hospitality, and destination managers to tailor marketing communication strategies to attract attention and boost their reputation.

Crisis Management, Destination Recovery and Sustainability

Crisis Management, Destination Recovery and Sustainability
Author: James Kennell
Publisher: Taylor & Francis
Total Pages: 256
Release: 2022-12-29
Genre: Business & Economics
ISBN: 1000820416

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The COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively. The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario. This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.

Tourism Crises and Destination Recovery

Tourism Crises and Destination Recovery
Author: David Beirman
Publisher: SAGE
Total Pages: 210
Release: 2021-10-20
Genre: Business & Economics
ISBN: 152645730X

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As global tourism faces its greatest threat since World War II, the author draws on over 40 years of industry and academic experience to explore the core themes that underpin crises, their impact on the tourism industry and recovery. Focussing on this emerging issue in within the travel industry and academic tourism research, this author explores crisis management approaches from scholars, governments and tourism associations around the world. A dedicated chapter also covers the impact of Covid-19 on tourism industries and economies across the world and well as how nations from around the world responded to the global pandemic outbreak. The book is split by theme and features over 20 case studies, including 2020 Australian bush fires, 2019 Sri Lankan terror attack, SARS and Swine Flu, the collapse of Thomas Cook, the global and Greek financial crises and the threat to the Great Barrier Reef. Discussion questions and activities are included at the end of each chapter. Suitable reading for students on tourism and tourism crisis management modules.

Post-Disaster and Post-Conflict Tourism, 2nd Edition

Post-Disaster and Post-Conflict Tourism, 2nd Edition
Author: Maximiliano E. Korstanje
Publisher: CRC Press
Total Pages: 271
Release: 2023-10-13
Genre: Business & Economics
ISBN: 1000873382

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This new volume, Post-Disaster and Post-Conflict Tourism, now going into its 2nd edition, takes an in-depth look at how global geopolitical tensions and global threats affect the tourism industry and offers tools and strategies for meeting these challenges. The book is updated with chapters that include new research, studies, and experiences, many of which consider the fall-out from the COVID-19 pandemic on tourism. It also includes five brand new chapters, for over 50 new pages of text. With chapters by well-versed scholars who have worked as experts in post-disaster and post-conflict tourism, the book presents a host of case scenarios along with innovative strategies that can be implemented by postcolonial, post-conflict, and post-disaster destinations to encourage travel and tourism in these areas. Topics include using tourism as a vehicle for economic recovery, educating tourists at the pre-visit stage, developing and employing postcolonial branding and self-branding, using sports tourism and food events as a marketing strategy, the ethics revolving around post-disaster consumption, and much more. The new chapters discuss tourism in the age of the coronavirus pandemic and its dramatic disruptive effect on the tourism industry. The authors delve into post-COVID tourism marketing, health and wellness education and practices, ethical considerations for tourism operators, and more. A chapter also considers the challenges of sustainable supply chain management in tour operations. With contributions from experts in this emerging field, this volume is a rich resource for travel and tourism professionals, policymakers, researchers, and others. It creates a bridge between the conceptual discussions around "dark consumption" (tourism directed to places that are identified with death and suffering) and the urgency to develop empirical models that support destination marketing organizations in a rapidly changing world.

Tourism Risk

Tourism Risk
Author: Marco Valeri
Publisher: Emerald Group Publishing
Total Pages: 229
Release: 2022-03-31
Genre: Business & Economics
ISBN: 1801177104

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Tourism Risk: Crisis and Recovery Management provides a comprehensive collection of new insights for traditional paradigms, as well as exploring more recent developments in research methodology in the context of crisis management in tourism.

The Emerald Handbook of Destination Recovery in Tourism and Hospitality

The Emerald Handbook of Destination Recovery in Tourism and Hospitality
Author: Priyakrushna Mohanty
Publisher: Emerald Group Publishing
Total Pages: 382
Release: 2022-11-07
Genre: Business & Economics
ISBN: 1802620753

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Featuring a broad geographical range of examples and pan-disciplinary perspectives, The Emerald Handbook of Destination Recovery in Tourism and Hospitality is an essential reference and illuminating guide on developments in the theory and practice of tourism development post-pandemic.

Weathering the Storm

Weathering the Storm
Author: Mary Lynch
Publisher: Troubador Publishing Ltd
Total Pages: 142
Release: 2004
Genre: Crisis management
ISBN: 190474463X

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This book presents a simple guide to managing a crises in the travel and tourism industry. Mary Lynch, formerly Chief Executive of the English Tourism Council, examines the impacts of such a crisis - whether it be regional or international - from a practical viewpoint. She then goes on to look at what can be done to minimise those impacts in order to speed recovery.