Managing Knock Your Socks Off Service
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Author | : Chip Bell |
Publisher | : AMACOM |
Total Pages | : 250 |
Release | : 2013-05-01 |
Genre | : Business & Economics |
ISBN | : 0814432050 |
Download Managing Knock Your Socks Off Service Book in PDF, Epub and Kindle
You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
Author | : Ron Zemke |
Publisher | : Amacom Books |
Total Pages | : 232 |
Release | : 2000 |
Genre | : Business & Economics |
ISBN | : 9780814470848 |
Download Knock Your Socks Off Service Recovery Book in PDF, Epub and Kindle
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Author | : Ron Zemke |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 196 |
Release | : 2003 |
Genre | : Business & Economics |
ISBN | : 9780814407653 |
Download Delivering Knock Your Socks Off Service Book in PDF, Epub and Kindle
Outlines the skills and techniques of providing superior customer service.
Author | : Performance Research Associates |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 382 |
Release | : 2009-06-17 |
Genre | : Business & Economics |
ISBN | : 0814414451 |
Download 101 Activities for Delivering Knock Your Socks Off Service Book in PDF, Epub and Kindle
Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author | : Jeffrey H. Gitomer |
Publisher | : Amacom Books |
Total Pages | : 224 |
Release | : 1999 |
Genre | : Business & Economics |
ISBN | : 9780814470305 |
Download Knock Your Socks Off Selling Book in PDF, Epub and Kindle
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author | : Chip R. Bell |
Publisher | : Amacom Books |
Total Pages | : 244 |
Release | : 2007 |
Genre | : Business & Economics |
ISBN | : 9780814473689 |
Download Managing Knock Your Socks Off Service Book in PDF, Epub and Kindle
The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-oriented people to recognizing and rewarding good performance.
Author | : Kristin Anderson |
Publisher | : Amacom |
Total Pages | : 212 |
Release | : 1998 |
Genre | : Business & Economics |
ISBN | : 9780814479711 |
Download Tales of Knock Your Socks Off Service Book in PDF, Epub and Kindle
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author | : William Miller |
Publisher | : AMACOM/American Management Association |
Total Pages | : 176 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 0814428711 |
Download Knock Your Socks Off Prospecting Book in PDF, Epub and Kindle
Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Author | : Ron Zemke |
Publisher | : Amacom Books |
Total Pages | : 148 |
Release | : 1997 |
Genre | : Business & Economics |
ISBN | : 9780814479353 |
Download Coaching Knock Your Socks Off Service Book in PDF, Epub and Kindle
Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees
Author | : Chip R. Bell |
Publisher | : John Wiley & Sons |
Total Pages | : 303 |
Release | : 2009-04-29 |
Genre | : Business & Economics |
ISBN | : 0470485329 |
Download Take Their Breath Away Book in PDF, Epub and Kindle
Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." —Seth Godin, author of Purple Cow and Tribes "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." —Colleen Barrett, President Emeritus, Southwest Airlines Company "No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. —Howard Beharformer, former president, Starbucks Coffee International.