Listening to Patients

Listening to Patients
Author: Sandra P. Thomas
Publisher: Springer Publishing Company
Total Pages: 310
Release: 2002
Genre: Health & Fitness
ISBN: 0826197191

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This book fills not only a gap but a wide cavern....I can not think of a better way for neophyte nurses to engage the human experiences and perspectives of their patients, nor can I think of a more relevant and comprehensive explanation of the philosophy and methods of existential phenomenology for seasoned researchers, scientists, and theoreticians.-- Jacquelyn H. Flaskerud, PhD, RN, FAAN, UCLA School of Nursing. While addressing a wide readership, this book focuses particularly on the nurse clinician and student, demonstrating how a humanistic philosophy and research methodology has the potential to illuminate the deeper meanings of health crises and universal human experiences like pain and spiritual distress.

What Patients Say, What Doctors Hear

What Patients Say, What Doctors Hear
Author: Danielle Ofri, MD
Publisher: Beacon Press
Total Pages: 250
Release: 2017-02-07
Genre: Medical
ISBN: 0807062642

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Can refocusing conversations between doctors and their patients lead to better health? Despite modern medicine’s infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion’s share of illnesses. However, what patients say and what doctors hear are often two vastly different things. Patients, anxious to convey their symptoms, feel an urgency to “make their case” to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously. Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn’t have to be. Through the powerfully resonant human stories that Dr. Ofri’s writing is renowned for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Dr. Ofri reveals how better communication can lead to better health for all of us.

Listening for What Matters

Listening for What Matters
Author: Saul J. Weiner
Publisher: Oxford University Press
Total Pages: 193
Release: 2023
Genre: Education
ISBN: 0197588107

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"Our fascination with the topic of contextualizing care began about twenty years ago when the evidence-based medicine movement had taken hold. We noticed that although medical residents were skilled at identifying the latest studies and guidelines, their care plans often didn't seem appropriate once one considered the life challenges some of their patients were facing. We'd see, for instance, a patient with poorly controlled asthma put on a higher dose of a medication they weren't taking, rather than a cheaper generic, when the context was that they couldn't afford it. We coined the terms "contextual error" to describe these kinds of mistakes and "contextualized care" when patients' care plans are adapted to their life circumstances"--

When Doctors Don't Listen

When Doctors Don't Listen
Author: Dr. Leana Wen
Publisher: Macmillan
Total Pages: 350
Release: 2013-01-15
Genre: Health & Fitness
ISBN: 0312594917

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Discusses how to avoid harmful medical mistakes, offering advice on such topics as working with a busy doctor, communicating the full story of an illness, evaluating test risks, and obtaining a working diagnosis.

Listening to Patients

Listening to Patients
Author: Richard G. Druss M.D.
Publisher: Oxford University Press
Total Pages: 156
Release: 2000-06-08
Genre: Psychology
ISBN: 9780198031062

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In this gem of a book, master teacher and psychiatrist Richard G. Druss stresses a flexible and humane approach to psychotherapy. Using clinical anecdotes as a method of teaching, Druss presents some of his own early cases--failures as well as successes-and through these moving vignettes gives us fresh insights into both the therapeutic process and the healing relationship between therapist and patient. As he has to generations of supervisees, Druss describes the value and beauty of learning how to listen to patients. The chapters in this volume follow a logical and chronological sequence--from the initial establishment of rapport with a new patient to the realization of goals at the end of therapy. Along the way, Druss examines such topics as "Conflict, Personality, and Culture in Psychotherapy," "The Spiritual Life of Patients," and Patients Who Return to Psychotherapy After Termination." This book is written for psychiatry residents, medical students, and practitioners of clinical psychology, social work, nursing, and primary care medicine. This beautifully written volume, totally free of jargon and arcane terminology, would be of equal interest to any educated person who wishes to know more about modern dynamic psychotherapy.

Patient Listening

Patient Listening
Author: Loreen Herwaldt
Publisher: University of Iowa Press
Total Pages: 174
Release: 2017-01-01
Genre: Medical
ISBN: 158729897X

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From the fictional portrayal of Dr. Gregory House to Jerome Groopman's bestseller How Doctors Think, both medical professionals and the general public recognize that there is more to the doctor's job than technical practice. Yet why do so many patients come away from their doctors' offices feeling dissatisfied with their interactions? In this welcome addition to the growing field of narrative medicine, physician Loreen Herwaldt uses the illness narratives of two dozen writer-patients to teach listening skills to medical students, residents, physicians, and other health care providers. Herwaldt skillfully pares each narrative down to its most basic elements, rendering them into powerful found poems that she has used successfully in her role as a teacher and in her own practice. Drawing from narratives by writers who are both emerging and well known, including Oliver Sacks, Richard Selzer, and Mary Swander, each poem reveals the experience of illness and treatment from the patient's perspective. Patient Listening includes a detailed general introduction and a how-to guide that will prove invaluable in the classroom and in clinical practice. This book will inspire thoughtfulness in everyone who reads it. It is also designed to foster discussions about all aspects of the patient experience from ethics to stigmatization to health insurance. Patient Listening is not just about bedside manner but also about how health care providers can gain the most from their interactions with patients and in turn offer more appropriate treatments, develop more cooperative and responsive relationships with their patients, and thus become better doctors.

In Shock

In Shock
Author: Rana Awdish
Publisher: St. Martin's Press
Total Pages: 256
Release: 2017-10-24
Genre: Biography & Autobiography
ISBN: 1250119227

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A riveting first-hand account of a physician who's suddenly a dying patient, In Shock "searches for a glimmer of hope in life’s darkest moments, and finds it.” —The Washington Post Dr. Rana Awdish never imagined that an emergency trip to the hospital would result in hemorrhaging nearly all of her blood volume and losing her unborn first child. But after her first visit, Dr. Awdish spent months fighting for her life, enduring consecutive major surgeries and experiencing multiple overlapping organ failures. At each step of the recovery process, Awdish was faced with something even more unexpected: repeated cavalier behavior from her fellow physicians—indifference following human loss, disregard for anguish and suffering, and an exacting emotional distance. Hauntingly perceptive and beautifully written, In Shock allows the reader to transform alongside Awidsh and watch what she discovers in our carefully-cultivated, yet often misguided, standard of care. Awdish comes to understand the fatal flaws in her profession and in her own past actions as a physician while achieving, through unflinching presence, a crystalline vision of a new and better possibility for us all. As Dr. Awdish finds herself up against the same self-protective partitions she was trained to construct as a medical student and physician, she artfully illuminates the dysfunction of disconnection. Shatteringly personal, and yet wholly universal, she offers a brave road map for anyone navigating illness while presenting physicians with a new paradigm and rationale for embracing the emotional bond between doctor and patient.

Listening for what Matters

Listening for what Matters
Author: Saul J. Weiner
Publisher: Oxford University Press
Total Pages: 241
Release: 2016
Genre: Medical
ISBN: 0190228997

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Miscommunication between patient and physicians is a common problem, resulting in costly and harmful outcomes. Patients are increasingly misdiagnosed as their physicians focus on identifying symptoms rather than the unique manifestation of those symptoms in the individual. Listening for What Matters: Avoiding Contextual Errors in Health Care covers ten years of research based on hundreds of recorded doctor visits, which revealed a widespread disregard of patients' individual context during diagnosis. The aim of this book is to open up a dialog between patients, physicians, policy makers, and medical educators to bridge this disconnect in current medical practice.

Dying in America

Dying in America
Author: Institute of Medicine
Publisher: National Academies Press
Total Pages: 470
Release: 2015-03-19
Genre: Medical
ISBN: 0309303133

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For patients and their loved ones, no care decisions are more profound than those made near the end of life. Unfortunately, the experience of dying in the United States is often characterized by fragmented care, inadequate treatment of distressing symptoms, frequent transitions among care settings, and enormous care responsibilities for families. According to this report, the current health care system of rendering more intensive services than are necessary and desired by patients, and the lack of coordination among programs increases risks to patients and creates avoidable burdens on them and their families. Dying in America is a study of the current state of health care for persons of all ages who are nearing the end of life. Death is not a strictly medical event. Ideally, health care for those nearing the end of life harmonizes with social, psychological, and spiritual support. All people with advanced illnesses who may be approaching the end of life are entitled to access to high-quality, compassionate, evidence-based care, consistent with their wishes. Dying in America evaluates strategies to integrate care into a person- and family-centered, team-based framework, and makes recommendations to create a system that coordinates care and supports and respects the choices of patients and their families. The findings and recommendations of this report will address the needs of patients and their families and assist policy makers, clinicians and their educational and credentialing bodies, leaders of health care delivery and financing organizations, researchers, public and private funders, religious and community leaders, advocates of better care, journalists, and the public to provide the best care possible for people nearing the end of life.

Management Lessons from the Mayo Clinic (PB)

Management Lessons from the Mayo Clinic (PB)
Author: Leonard L. Berry
Publisher: McGraw Hill Professional
Total Pages: 310
Release: 2008-05-31
Genre: Business & Economics
ISBN: 0071590749

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Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries. Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service. By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.