Interviewing Users
Author | : Steve Portigal |
Publisher | : Rosenfeld Media |
Total Pages | : 0 |
Release | : 2023 |
Genre | : |
ISBN | : 9781959029786 |
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Author | : Steve Portigal |
Publisher | : Rosenfeld Media |
Total Pages | : 0 |
Release | : 2023 |
Genre | : |
ISBN | : 9781959029786 |
Author | : Chauncey Wilson |
Publisher | : Newnes |
Total Pages | : 133 |
Release | : 2013-11-23 |
Genre | : Computers |
ISBN | : 0124104509 |
Much of the work of user-centered design practitioners involves some type of interviewing. While interviewing is an important skill, many colleagues have little or no formal training in interviewing methods and often learn on the job with limited feedback on the quality of their interviews. This book teaches readers about the three basic interview methods: structured interviews, semi-structured interviews, and unstructured interviews. The author discusses the various strengths, weaknesses, issues with each type of interview, and includes best practices and procedures for conducing effective and efficient interviews. The book dives into the detailed information about interviews that haven’t been discussed before – readers learn how and when to ask the "how" and "why" questions to get a deeper understanding of problems, concepts, and processes, as well as discussions on laddering and critical incident techniques. Because so much of what UX practitioners do involves good interviewing skills, this is your one-stop resource with the definitions, processes, procedures and best practices on the basic approaches.
Author | : John T. Chirban |
Publisher | : SAGE Publications |
Total Pages | : 161 |
Release | : 1996-06-03 |
Genre | : Psychology |
ISBN | : 1452248257 |
This is a book about deeper listening . . . that will help professionals become more sensitive and enable closer communication. . . . This book is a must for professionals. Dr. Chirban shows us both how and why we interview. Interviewing In Depth will hold an important place on my shelf. I hope you find it as warm and fascinating as I have. --Allen E. Ivey, Ed.D., A.B.P.P., Distinguished University Professor, University of Massachusetts "This sensitive, reflective, and revealing book supplies a most valuable anatomy of the "deep structure" of the personal interview, as well as remarkable insights into people who have left indelible marks on our times. Clinicians and lay readers will be both instructed and fascinated by this work." --Thomas G. Gutheil, M.D., Professor of Psychiatry, Harvard Medical School Use this quote first "I hope this useful and challenging book reaches well beyond clinicians and other health professionals to anyone whose work depends upon face-to-face encounters. Its simple, yet radical message is that a successful interview is more likely to happen when collaboration, personal attributes, values, and feelings are brought and made available by both participants. Recognizing that this is precisely what professional interviewers have avoided, Dr. Chirban skillfully shows how mutual visibility can be achieved but managed: The interactive-relational approach works. Readers will love seeing it in action, especially with B.F. Skinner and Lucille Ball." --Anthony G. Barrand, Ph.D, Department of Anthropology, Boston University In Interviewing in Depth, John T. Chirban presents an innovative and powerful interviewing approach--the interactive-relational--that promises and delivers a clearer, deeper portrait of the person. By focusing on how the interviewer participates more fully in the interview, through particular interaction in the relationship he or she establishes, Chirban shows how the interviewer manages his or her personal feelings while still maintaining a professional stance. Through excerpts of interviews in journalism, oral histories, and psychohistory, Chirban draws from his work with B. F. Skinner, Lucille Ball, Sandra Day O′Connor, and patients to illustrate how the interactive-relational approach differs from more traditional techniques and applies to interviewing in the health professions, communications, and business as well as psychology.
Author | : United States. General Accounting Office. Program Evaluation and Methodology Division |
Publisher | : |
Total Pages | : 104 |
Release | : 1991 |
Genre | : Employment interviewing |
ISBN | : |
Author | : Thomas Diamante |
Publisher | : Business Expert Press |
Total Pages | : 155 |
Release | : 2013-05-15 |
Genre | : Business & Economics |
ISBN | : 1606494376 |
This book is an invaluable, instructional field manual for you or any professional who needs to obtain and interpret information gathered directly by and from people, without recourse to a technological intermediary, such as online search. In the role of interviewer, interrogator, or evaluator, there are many opportunities to get it wrong. As advanced as our information-gathering technology may be, it is still impossible to get inside the head of an interviewee by conducting a Google search; so hit them with the tactics spelled out in this book instead in order to protect yourself from being sent in the wrong direction. Inside, you’ll learn practical information regarding all aspects of obtaining and evaluating information. This book serves as a tool-kit that helps build the skills necessary for conducting good interviews and extracting information that is critical for the enterprise in which the interviewer is engaged. As you progress through the book, you will acquire an understanding of research-based behavioral techniques that bolster the success rate of interviews. In addition, the legal factors you need to be aware of prior to conducting an interview for hiring purposes are spelled out. Finally, you’ll acquire the skills necessary to help you evaluate interview information so that decisions made are based on evidence.
Author | : Daphne Keats |
Publisher | : UNSW Press |
Total Pages | : 176 |
Release | : 1999-12 |
Genre | : Business & Economics |
ISBN | : 9780868405865 |
Annotation. An accessible and practical volume which provides good ideas for anyone looking to improve their interviewing skills. It provides interesting ideas on how to build rapport and interpret both verbal and non-verbal responses. It includes chapters on interviewing children, adolescents, older people, people with disabilities and interviewing across cultures.
Author | : Eric Schaffer |
Publisher | : Addison-Wesley |
Total Pages | : 364 |
Release | : 2013-12-11 |
Genre | : Business & Economics |
ISBN | : 0133123812 |
“This book is a great how-to manual for people who want to bring the benefits of improved user experience to their companies. It’s thorough yet still accessible for the smart businessperson. I’ve been working with user-centered design for over twenty years, and I found myself circling tips and tricks.” –Harley Manning, vice president & research director, customer experience, Forrester Research ”Some argue that the big advances in our impact on user experience will come from better methods or new technologies. Some argue that they will come from earlier involvement in the design and development process. The biggest impact, however, will come as more and more companies realize the benefits of user-centered design and build cultures that embrace it. Eric offers a practical roadmap to get there.” –Arnie Lund, connected experience labs technology leader and human—systems interaction lab manager, GE Global Research “User experience issues are a key challenge for development of increasingly complex products and services. This book provides much-needed insights to help managers achieve their key objectives and to develop more successful solutions.” –Aaron Marcus, president, Aaron Marcus and Associates, Inc. “This handy book should be required reading for any executive champions of change in any development organization making products that demand a compelling user experience. It does an excellent job in laying the foundation for incorporating user experience engineering concepts and best practices into these corporations. In today’s competitive economy, business success will greatly depend on instituting the changes in design methods and thinking that are so clearly and simply put forth in this most practical and useful book.” –Ed Israelski, director, human factors, AbbVie “If you’re tasked with building a user-experience practice in a large organization, this book is for you (and your boss). Informed by years of case studies and consulting experience, Eric Schaffer provides the long view, clearly describing what to expect, what to avoid, and how to succeed in establishing user-centered principles at your company.” –Pat Malecek, former user experience manager, AVP, CUA, A.G. Edwards & Sons, Inc. ”For those of us who have evangelized user experience for so many years, we finally have a book that offers meaningful insights that can only come from years of practical experience in the real world. Here is a wonderful guide for all who wish to make user experience a ‘way of life’ for their companies.” –Feliça Selenko, Ph.D., former principal technical staff member, AT&T “Dr. Schaffer’s mantra is that the main differentiator for companies of the future will be the ability to build practical, useful, usable, and satisfying user experiences. This is a book that provides the road map necessary to allow your organization to achieve these goals.” –Colin Hynes, president, UX Inc. Computer hardware no longer provides a competitive edge. Software has become a broadly shared commodity. A new differentiator has emerged in information technology: user experience (UX). Executives recognize that the customer satisfaction that applications and websites provide directly impacts a company’s stock price. While UX practitioners know how to design usable, engaging applications that create good user experiences, establishing that process on an industrial scale poses critical IT challenges for an organization. How do you build user-centered design into your culture? What infrastructure do you need in order to make UX design faster, cheaper, and better? How do you create the organizational structure and staffing solution that will support UX design over time? Institutionalization of UX shows how to develop a mature, user-centered design practice within an enterprise. Eric Schaffer guides readers step by step through a solid methodology for institutionalizing UX, providing practical advice on the organizational change, milestones, toolsets, infrastructure, staffing, governance, and long-term operations needed to achieve fully mature UX engineering. First published in 2004 as Institutionalization of Usability, this new, expanded edition looks beyond the science of usability to the broader, deeper implications of UX: Once customers can use your applications and websites easily, how does your organization ensure that those engagements are satisfying, engaging, and relevant? Contextual innovation expert Apala Lahiri contributes a new chapter on managing cultural differences for international organizations. Whether you are an executive leading the institutional-ization process, a manager supporting the transition of your organization’s UX practice, or an engineer working on UX issues, this guide will help you build a mature and sustainable practice in UX design.
Author | : Geir-Egil Løken |
Publisher | : |
Total Pages | : 250 |
Release | : 2021-11-02 |
Genre | : Psychology |
ISBN | : 9781785277986 |
The world is loaded with information. We enjoy immediate access to most of it through laptops, smartphones and the Internet. There is, however, a great deal of information that professionals cannot reach unless they talk to their clients, patients, job applicants and others. In fact, the number of professions in need of accurate and reliable information through professional conversations is huge. The way professionals approach these interpersonal meetings will have profound impact not only on the subsequent decisions the information-gathering is intended to support but also equally on the clients' trust in the interviewer and their organisations. No interview setting has been subjected to more systematic and critical research than police detectives in their interpersonal encounters with victims, witnesses and suspects of crime. This research has provided the police with innovative interviewing techniques. The knowledge and principles underpinning the concept of Investigative Interviewing, its models and techniques, provide more accurate and reliable information than any other known interview technique. It is founded on ethical, interpersonal communication theories and informed by cognitive and social psychology. Equally important, it is designed for practitioners and delivered through a practical step-by-step model - a model we are confident is of great utility value, far beyond police stations.
Author | : Daniel Berlin |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 298 |
Release | : 2021-05-11 |
Genre | : Business & Economics |
ISBN | : 1492085146 |
Tap into the wisdom of experts to learn what every UX practitioner needs to know. With 97 short and extremely useful articles, you'll discover new approaches to old problems, pick up road-tested best practices, and hone your skills through sound advice. Working in UX involves much more than just creating user interfaces. UX teams struggle with understanding what's important, which practices they should know deeply, and what approaches aren't helpful at all. With these 97 concise articles, editor Dan Berlin presents a wealth of advice and knowledge from experts who have practiced UX throughout their careers. Bring Themes to Exploratory Research--Shanti Kanhai Design for Content First--Marli Mesibov Design for Universal Usability--Ann Chadwick-Dias Be Wrong on Purpose--Skyler Ray Taylor Diverse Participant Recruiting Is Critical to Authentic User Research--Megan Campos Put On Your InfoSec Hat to Improve Your Designs--Julie Meridian Boost Your Emotional Intelligence to Move from Good to Great UX--Priyama Barua
Author | : Charles J. Stewart |
Publisher | : |
Total Pages | : 200 |
Release | : 1999 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780787258597 |
This applications and exercises text is designed for courses in the principles and practices of a variety of types of interviews. Such courses, by their nature, require a number of oral and written exercises that build interpersonal communicational skills. This text provides students and instructors with a variety of detailed assignments and exercises in the principles of interviewing applicable to most interviews and to specific types of interviewing such as informational, journalistic, persuasive, employment, performance review, ask questions, answer questions, be active and critical participants, and close interviews. Assignments and critique forms have built-in flexibility so instructors may incorporate them into a variety of courses and units and modify them easily to meet specific needs.