This is Your Passbook For... Customer Service Representative

This is Your Passbook For... Customer Service Representative
Author: National Learning Corporation
Publisher: Passbooks
Total Pages: 0
Release: 2011
Genre: Civil service
ISBN: 9780837336053
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The Customer Service/Information Representative Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: understanding and interpreting written information; interacting with the public; customer-service situations and practices; inductive reasoning; and other related areas.

Outstanding Customer Service

Outstanding Customer Service
Author: David E. Deviney
Publisher: Provant Media Publishing
Total Pages: 0
Release: 1998
Genre: Consumer satisfaction
ISBN: 9781884926952
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In today's marketplace, outstanding customer service may be the only thing that distinguishes your organization from your competitors. Outstanding Customer Service shows you how to provide the kind of service that generates customer loyalty (and repeat business) by developing key skills as well as systems that support and reinforce them. Dr. David Deviney is the owner of David Deviney and Associates, a consulting firm that serves a variety of industries. As a consultant, Dr. Deviney specializes in customer service, strategic planning, and behavioral change. Each book in the American Media How-To Series presents valuable information in a self-study format. Whether it's interviewing, customer service, or even termination skills, American Media's How-To Series of books will help you develop and retain a competitive advantage in today's workplace. Book jacket.

Work-at-Home Company Listing for Customer Service Representatives

Work-at-Home Company Listing for Customer Service Representatives
Author: S. Marie Surles
Publisher: HEA-Employment.com
Total Pages: 100
Release: 2014-12-22
Genre: Business & Economics
ISBN: 1505686644
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A reference and sourcebook of work-at-home company listings for customer service representatives. This ebook has compiled a listing of telecommuting companies that previously and currently hire customer service representatives, technical support specialists, call center agents and other customer support professionals to work from home. All contact details are provided and verified as of the book's publication. HEA-Employment.com is a work-at-home job listing service. Our website offers job seekers access to thousands of available work-at-home job opportunities. Over the years we compiled a listing of thousands of legitimate telecommuting companies that hire telecommuters and virtual assistants. The companies listed in this ebook are currently hiring or have hired people to work from home in the past. The companies are accept resumes for current and future job openings. HEA-Employment.com has the most comprehensive work at home job database on the Internet today with access to 1000's of work at home jobs and home based business opportunities from over 1,000 job boards all on one site. From part-time and temporary to full-time and permanent, every type of job is included. You can select when you want to work, how much you want to work and how much you want to be paid.

Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service
Author: Renée Evenson
Publisher: HarperChristian + ORM
Total Pages: 303
Release: 2012-09-12
Genre: Business & Economics
ISBN: 0814420338
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.

CUSTOMER SERVICE REPRESENTATIV

CUSTOMER SERVICE REPRESENTATIV
Author: Robin Herring
Publisher: Emereo Publishing
Total Pages: 50
Release: 2016-11-11
Genre: Reference
ISBN: 9781489135377
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What makes an effective Customer service representative professional? The measure of the professional is the ability to 'get the right things done.' This usually involves doing what other people have overlooked as well as avoiding what is unproductive. Intelligence, imagination, and knowledge may all be wasted in a Customer service representative job without the acquired habits of mind that mold them into results. Robin Herring identifies the practices essential to Customer service representative effectiveness that can, and must, be learned. Ranging widely through the annals of Customer service representative Robin Herring demonstrates the distinctive skill of the professional and offers fresh insights into new and seemingly obvious business situations. PLUS, INCLUDED with your purchase, are real-life document resources; this kit is available for instant download, giving you the tools to navigate and deliver on any Customer service representative goal.

Customer Service Training 101

Customer Service Training 101
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
Total Pages: 239
Release: 2011
Genre: Business & Economics
ISBN: 0814416411
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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Branded Customer Service

Branded Customer Service
Author: Janelle Barlow
Publisher: Berrett-Koehler Publishers
Total Pages: 238
Release: 2006-09-14
Genre: Business & Economics
ISBN: 1609943236
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Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

Real-Resumes for Customer Service Jobs

Real-Resumes for Customer Service Jobs
Author: Anne McKinney
Publisher: PREP Publishing
Total Pages: 202
Release: 2005
Genre: Business & Economics
ISBN: 9781885288448
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Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers!

I'am Not Perfect But I'am Customer Service Representative and That's Close Enough

I'am Not Perfect But I'am Customer Service Representative and That's Close Enough
Author: Customer service representative Lovers Gifts Notebook Publishing
Publisher:
Total Pages: 120
Release: 2020-02-22
Genre:
ISBN:
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Product description Features: Fast shipping. 100% satisfaction guarantee. SIZE: 6"x 9" inches PAPER: Lined Paper PAGES: 120 COVER: Soft Paperback Cover This Customer service representative notebook / journal is a perfect Customer service representative notebook that you are looking for. It is a beautiful SOFT MATTE COVER stuffed with 120 blank lined pages duo sided college ruled sheets, also this Notebook/Journal is perfect for gel pen, ink or pencils Great size to carry everywhere in your bag, for work, high school, college, high quality blank lined paper journal. Customer service representative notebooks are ideal gift for Coworker, wife, husband, daughter, son, boyfriend, girlfriend, family, christmas, valentine, birthday, graduation or beginning of the school year gift for Women and Girls This stylish and elegant notebook and writing journal has 120 Pages measuring 6" x 9" in size. It has a sturdy cover for a beautiful look and feel. It makes a great gift for Customer service representative Lovers, coworkers, holiday, Christmas Gift, back to school, graduation, beginning of the school year, gift for women and girls for a motivational and inspirational boost. Create an special moment with this original present and put a smile on your loved one's face whenever they use it and have them think of you. Perfect Notebook/Journal for : Customer service representative Lovers Gifts Birthday Gifts Valentine Gifts Holidays Gifts Summer Gifts Son Gifts Boyfriend Gifts Girlfriend Gifts Women Gifts Wife Gifts Gifts for Graduating Students Husband Gifts Coworker Gifts Journals & Planners Doodle Diaries Write & be Happy

Strategic Customer Service

Strategic Customer Service
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
Total Pages: 274
Release: 2009-05-13
Genre: Business & Economics
ISBN: 081441334X
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.