Computer Telephony Encyclopedia

Computer Telephony Encyclopedia
Author: Richard Grigonis
Publisher: CRC Press
Total Pages: 576
Release: 2000-01-08
Genre: Computers
ISBN: 1482280655

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If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep

Newton's Telecom Dictionary

Newton's Telecom Dictionary
Author: Harry Newton
Publisher: Flatiron Pub
Total Pages: 1171
Release: 1994
Genre: Technology & Engineering
ISBN: 9780936648606

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Newton's Telecom Dictionary

Newton's Telecom Dictionary
Author: Harry Newton
Publisher: CMP Books
Total Pages: 750
Release: 1997
Genre: Telecommunication
ISBN: 9781578200085

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Newton's Telecom Dictionary

Newton's Telecom Dictionary
Author: Harry Newton
Publisher:
Total Pages: 1510
Release: 2022-01-17
Genre:
ISBN: 9781736964903

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The most comprehensive encyclopedia of telecom, networking and Internet technology.

Computer Security and Telerobotics for Everyone

Computer Security and Telerobotics for Everyone
Author: Eamon P. Doherty Ph.D.
Publisher: AuthorHouse
Total Pages: 198
Release: 2005-11-22
Genre: Computers
ISBN: 1463479646

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The book discusses some basics about computer security and some of the strategies that personal computer users take to try to keep their machine safe. It also discusses the dangers that many people and governments face from people misusing computer resources and some of the strategies that the United States Federal Government is taking to help keep its citizens safe. The book also robotics used from a distance to help disabled people recreate and work across countries.

Newton's Telecom Dictionary

Newton's Telecom Dictionary
Author: Harry Newton
Publisher:
Total Pages: 1177
Release: 1994
Genre: Telecommunication
ISBN: 9780936648477

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Desktop Encyclopedia of Telecommunications

Desktop Encyclopedia of Telecommunications
Author: Nathan J. Muller
Publisher: McGraw Hill Professional
Total Pages: 1276
Release: 2002
Genre: Biography & Autobiography
ISBN: 9780071381482

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A reference guide to telecommunications with over 300 articles on technology, architectures, terms and more. Includes a CD-ROM with the complete text of the encyclopedia.

The Digital Hand

The Digital Hand
Author: James W. Cortada
Publisher: Oxford University Press
Total Pages: 656
Release: 2005-11-03
Genre: Computers
ISBN: 0190290188

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The Digital Hand, Volume 2, is a historical survey of how computers and telecommunications have been deployed in over a dozen industries in the financial, telecommunications, media and entertainment sectors over the past half century. It is past of a sweeping three-volume description of how management in some forty industries embraced the computer and changed the American economy. Computers have fundamentally changed the nature of work in America. However it is difficult to grasp the full extent of these changes and their implications for the future of business. To begin the long process of understanding the effects of computing in American business, we need to know the history of how computers were first used, by whom and why. In this, the second volume of The Digital Hand, James W. Cortada combines detailed analysis with narrative history to provide a broad overview of computing's and telecomunications' role in over a dozen industries, ranging from Old Economy sectors like finance and publishing to New Economy sectors like digital photography and video games. He also devotes considerable attention to the rapidly changing media and entertainment industries which are now some of the most technologically advanced in the American economy. Beginning in 1950, when commercial applications of digital technology began to appear, Cortada examines the ways different industries adopted new technologies, as well as the ways their innovative applications influenced other industries and the US economy as a whole. He builds on the surveys presented in the first volume of the series, which examined sixteen manufacturing, process, transportation, wholesale and retail industries. In addition to this account, of computers' impact on industries, Cortada also demonstrates how industries themselves influenced the nature of digital technology. Managers, historians and others interested in the history of modern business will appreciate this historical analysis of digital technology's many roles and future possibilities in an wide array of industries. The Digital Hand provides a detailed picture of what the infrastructure of the Information Age really looks like and how we got there.

Designing the Best Call Center for Your Business

Designing the Best Call Center for Your Business
Author: Brendan Read
Publisher: CRC Press
Total Pages: 383
Release: 2005-01-02
Genre: Computers
ISBN: 1482280906

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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

The Complete Guide to Customer Support

The Complete Guide to Customer Support
Author: Joe Fleischer
Publisher: CRC Press
Total Pages: 272
Release: 2002-01-04
Genre: Computers
ISBN: 1482280760

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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t